Contact centre

The Great Game of Business officially opens an Australian office Partnering with The Brave Group.

Retrieved on: 
Thursday, November 17, 2022
Stellar, Human, Government, The Game, Partnership, Springfield ReManufacturing, The Great Game, Small business, Culture, Contact centre, Hunting, Tutoring, Management, Great, Business

SPRINGFIELD, Mo. , Nov. 17, 2022 /PRNewswire-PRWeb/ -- United States and Australia: For the past decade, The Great Game of Business® and their certified coaches have successfully moved from a United States domestic provider to an international provider of business coaching. Since their inception four decades ago, Great Game has implemented their methodology in companies across 10 countries and is continuing to grow their international footprint.

Key Points: 
  • The Great Game of Business, Inc. has partnered with The Brave Group to spearhead Great Game coaching in Australia alongside the many Great Game coaches already working with Australian and New Zealand clients.
  • The Great Game of Business, Inc. has partnered with The Brave Group to spearhead Great Game coaching in Australia alongside the many Great Game coaches already working with Australian and New Zealand clients.
  • Certified Coaches for The Great Game of Business are responsible for integrating current Great Game initiatives and supporting the development of open-book leaders at all levels.
  • The Great Game of Business, Inc. was established to help companies implement the open-book management practices outlined in the book The Great Game of Business.

Gamma Communications Plc Selects Noetic to Put Cyber Asset Intelligence at the Heart of Their Expansion Strategy

Retrieved on: 
Thursday, September 29, 2022
Adoption, AIM, Gaps, Public sector, DevOps, Twitter, Risk, CCAA, Organization, LinkedIn, Acquisition, Telecommunication, Investment, Unified communications as a service, Contact centre, CEO, Control, Enterprise, Noesis, API, Unified communications, Security, GLOBE, SME, Connectivity, ISO, Risk management, Medical imaging, Online shopping

Security leaders need to quickly understand what cyber risks they are inheriting and how best to align them with overall group best practice.

Key Points: 
  • Security leaders need to quickly understand what cyber risks they are inheriting and how best to align them with overall group best practice.
  • To give them the visibility and cyber insights they needed, the Gamma team selected the Noetic Continuous Cyber Asset Management and Controls platform as the cornerstone of their cyber asset management strategy.
  • The Noetic solution can deliver us this flexibility and is helping us to quantify our cyber risk across our entire cyber estate."
  • "We're delighted that Gamma has selected us to support their cybersecurity posture initiative across Europe," said Paul Ayers, CEO and co-founder, Noetic Cyber.

Juniper Research: CCaaS Market Value to Near $16 Billion in Global Revenue by 2027, as Top 3 CCaaS Vendors Revealed

Retrieved on: 
Monday, August 15, 2022
Technology, Other Communications, Communications, Software, Networks, Social Media, Retail, Artificial Intelligence, Online Retail, Multimedia, Industry, Twilio, Communication, Research, Instagram, Contact, Social media, OTT, Solution, CCAA/Curling Canada College Curling Championships, Contact centre, Adoption, Video game, Sales, Facebook

A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9 billion in 2022.

Key Points: 
  • A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9 billion in 2022.
  • As a result, vendors must look to expand the solutions offered via their CCaaS platform to provide crucial differentiation in a highly competitive market.
  • Offering omnichannel functionality will enable CCaaS vendors to strengthen product portfolios; mirroring the success of the CPaaS (Communications Platform-as-a-Service) ecosystem.
  • Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.

Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar

Retrieved on: 
Thursday, August 11, 2022
Technology, Mobile, Wireless, Marketing, Telecommunications, Communications, Professional Services, Software, Data Analytics, Data Management, Multimedia, Contact Centre Association of Zimbabwe, Contact centre, Salesforce, AI, Technology, YouTube, Music Production and Engineering Major at Berklee, Frost, City centre, Research, Voice chat in online gaming, Communication, Microsoft, European, Leadership, CRM, ServiceNow, Twitter, Contact center telephony, Radar, Frost & Sullivan, Services marketing, CCAA, Microsoft Teams, Verification, Online shopping, Human voice, Facebook, Message, Engineering, Video, Growth, Ericsson, Vonage

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market.

Key Points: 
  • Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market.
  • View the full release here: https://www.businesswire.com/news/home/20220811005059/en/
    Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar (Graphic: Business Wire)
    Vonage was recognised for Vonage Contact Center , an intelligent, multi-tenant contact centre solution that seamlessly integrates all communications channels and customer interactions into an organisation's CRM platform.
  • "It is an honour to be recognised as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Centre as a Service space," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage.
  • The latest Frost Radar for the Contact Center as a Service Market (2021) ranks the top-performing cloud contact centre providers in Europe on innovation and growth.

Tata Communications enhances InstaCC™ Platform with digital features

Retrieved on: 
Monday, August 8, 2022
Cloud, Adoption, Risk, Industry, CX, Failure, Technology, AI, Information, Tata Group, Workforce, Government, Marketing, Tata, EVP, Global Sales Law Project, App Store (iOS/iPadOS), Partnership, NSE, Automation, TATA, Social media, Report, BSE, Tata Communications, Solution, CCAA, Contact centre, Organization, Online shopping, Risk management, Airline, Genesys

MUMBAI, India and SANTA JOSE, Calif.,, Aug. 8, 2022 /PRNewswire/ -- Tata Communications, a global digital ecosystem enabler, today enhances its InstaCC™ platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows global enterprises and end users to connect across varied channels ranging from social media to web browsers to mobile applications and company websites. This allows global enterprises to engage with customers in an intelligent, seamless and user-friendly way, across their preferred channel.  The InstaCC™ platform, an omnichannel Contact Centre as a Service (CCaaS), strengthens Tata Communications position as a global end-to-end digital customer experience (CX) orchestrator.

Key Points: 
  • MUMBAI, India and SANTA JOSE, Calif.,, Aug. 8, 2022 /PRNewswire/ -- Tata Communications , a global digital ecosystem enabler, today enhances its InstaCC platform with digital features to transform customer engagement of enterprises.
  • The InstaCC platform, an omnichannel Contact Centre as a Service (CCaaS), strengthens Tata Communications position as a global end-to-end digital customer experience (CX) orchestrator.
  • As part of its global CCaaS strategy, Tata Communications InstaCC platform enables businesses to seamlessly grow beyond geographies adhering to international regulatory compliance.
  • TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries.

Tata Communications enhances InstaCC™ Platform with digital features

Retrieved on: 
Monday, August 8, 2022
Cloud, Adoption, Risk, Industry, CX, Failure, Technology, AI, Information, Tata Group, Workforce, Government, Marketing, Tata, EVP, Global Sales Law Project, App Store (iOS/iPadOS), Partnership, NSE, Automation, TATA, Social media, Report, BSE, Tata Communications, Solution, CCAA, Contact centre, Organization, Online shopping, Risk management, Airline, Genesys

MUMBAI, India and SANTA JOSE, Calif.,, Aug. 8, 2022 /PRNewswire/ -- Tata Communications, a global digital ecosystem enabler, today enhances its InstaCC™ platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows global enterprises and end users to connect across varied channels ranging from social media to web browsers to mobile applications and company websites. This allows global enterprises to engage with customers in an intelligent, seamless and user-friendly way, across their preferred channel.  The InstaCC™ platform, an omnichannel Contact Centre as a Service (CCaaS), strengthens Tata Communications position as a global end-to-end digital customer experience (CX) orchestrator.

Key Points: 
  • MUMBAI, India and SANTA JOSE, Calif.,, Aug. 8, 2022 /PRNewswire/ -- Tata Communications , a global digital ecosystem enabler, today enhances its InstaCC platform with digital features to transform customer engagement of enterprises.
  • The InstaCC platform, an omnichannel Contact Centre as a Service (CCaaS), strengthens Tata Communications position as a global end-to-end digital customer experience (CX) orchestrator.
  • As part of its global CCaaS strategy, Tata Communications InstaCC platform enables businesses to seamlessly grow beyond geographies adhering to international regulatory compliance.
  • TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries.

Kingston and Sutton Councils Enable Secure Remote Work with Citrix®

Retrieved on: 
Tuesday, June 14, 2022
Apps, Applications, Technology, Security, Public Policy, Government, Software, Networks, Internet, Hardware, State, Local, Data Management, Cloud, People, Case management, Google, Company, Google Cloud, Securities Exchange Act of 1934, Homeland Security Act of 2002, Partnership, Security (finance), U.S. Securities and Exchange Commission, Organization, Digital, Â, Contact centre, Investment, Technology, Acquisition, Charles H. Grasty, NASDAQ, Securities Act of 1933, Patent, Uncertainty, Leg, Citrix Virtual Apps, Work, List of place names with royal patronage in the United Kingdom, Citrix Systems

The combination of Citrix and Google has enabled people to work seamlessly from wherever they need to be, without the need for the workarounds that some other councils have had to create.

Key Points: 
  • The combination of Citrix and Google has enabled people to work seamlessly from wherever they need to be, without the need for the workarounds that some other councils have had to create.
  • The shared services IT team at Kingston and Sutton councils have benefitted from the move to Citrix on Google Cloud as well.
  • Citrix and Google Cloud have been helping organizations make work more accessible, flexible and secure for more than a decade.
  • 2021 Citrix Systems, Inc. Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries.

Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality

Retrieved on: 
Tuesday, May 10, 2022
Unify, Statistics, Zoom, Brain, Music, Security level, SVP, UC, Avaya, MS, Contact centre, FIPS, Research, Microsoft, DKK, Freedom, Microsoft Teams, Sound, DECT, Unified communications, GN, Nasdaq Copenhagen, Google Meet, Human, Cisco Systems, Alcatel-Lucent, Hearing, View, Technology, USB, Multimedia, Mobile phone, Video game console, Online shopping, Cassette tape, Network equipment, Ridesharing company, Jabra, Unified

Engineered to enhance your communications, the latest headset comes with the highest DECT security with military-grade 256-bit encryption and noise cancelling technology.

Key Points: 
  • Engineered to enhance your communications, the latest headset comes with the highest DECT security with military-grade 256-bit encryption and noise cancelling technology.
  • The Jabra Engage 55 is a brand-new DECT wireless professional headset designed for superior conversation quality.
  • Research** also found that a person's credibility in virtual calls relies on their audio quality; the poorer the quality, the less credible we consider someone to be.
  • When we experience poor quality audio online, our brain naturally strains to figure out what is being said.

Pandemic's Lasting Impact on Communications Industry: Nearly a Third of Enterprises Will Consider Changing Service Providers in 2022

Retrieved on: 
Thursday, March 3, 2022
Cloud, Internet, Intelligence, Dubber, Contact centre, Cavell, Research, Industry, Human, Level 3, Automation, Compliance, COVID-19, Communication, Strategic planning, World Congress, Solution, Congress, ASX, EMEA, UUNET, Telecommunication, Unified communications as a service, Engineering, Pressure, Software, Retail, Medical device

Throughout all the trends identified in the Cavell report, the lasting impact of the global pandemic on service providers and their business operations are clear.

Key Points: 
  • Throughout all the trends identified in the Cavell report, the lasting impact of the global pandemic on service providers and their business operations are clear.
  • Distributed video, Unified Communication as a Service (UCaaS), Contact Centre as a Service, and CPaaS (Communications Platform as a Service) services will continue to be in high demand.
  • Agile service providers and managed service providers will look to meet these requirements with new and differentiated service offerings
    Extracting additional value from service provider data, voice data, and other analytics services will provide service providers opportunities to differentiate their service offerings
    "As service providers move into 2022 and transition beyond the severe impacts of Covid-19, a set of new trends are poised to reshape the service provider landscape again.
  • "The first wave of the global pandemic rapidly accelerated unified communications and mobile, changing the service provider landscape materially.

Pandemic's Lasting Impact on Communications Industry: Nearly a Third of Enterprises Will Consider Changing Service Providers in 2022

Retrieved on: 
Thursday, March 3, 2022
Cloud, Internet, Intelligence, Dubber, Contact centre, Cavell, Research, Industry, Human, Level 3, Automation, Compliance, COVID-19, Communication, Strategic planning, World Congress, Solution, Congress, ASX, EMEA, UUNET, Telecommunication, Unified communications as a service, Engineering, Pressure, Software, Retail, Medical device

Throughout all the trends identified in the Cavell report, the lasting impact of the global pandemic on service providers and their business operations are clear.

Key Points: 
  • Throughout all the trends identified in the Cavell report, the lasting impact of the global pandemic on service providers and their business operations are clear.
  • Distributed video, Unified Communication as a Service (UCaaS), Contact Centre as a Service, and CPaaS (Communications Platform as a Service) services will continue to be in high demand.
  • Agile service providers and managed service providers will look to meet these requirements with new and differentiated service offerings
    Extracting additional value from service provider data, voice data, and other analytics services will provide service providers opportunities to differentiate their service offerings
    "As service providers move into 2022 and transition beyond the severe impacts of Covid-19, a set of new trends are poised to reshape the service provider landscape again.
  • "The first wave of the global pandemic rapidly accelerated unified communications and mobile, changing the service provider landscape materially.