Uniphore | Jotup

Uniphore Announces Unite App Alliance Partner Program to Drive Digital Transformation to Joint Customers Across the Enterprise

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Wednesday, March 30, 2022

Uniphore , the leader in Conversational Automation, today announced its Unite App Alliance Partner Program .

Key Points:

Uniphore , the leader in Conversational Automation, today announced its Unite App Alliance Partner Program .
A major pillar of the global Uniphore Unite Partner Program, the App Alliance program enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISV).
The Unite App Appliance Partner Program takes this offering a step further by allowing expanded collaboration and complementary co-selling among participating ISVs.
The Unite App Alliance Partner Program extends the power of our conversational AI and automation solutions by providing joint customers with additional choices and more functionality to address their specific needs.

Uniphore and SpinSci Partner to Improve Patient Access and Engagement with Healthcare Providers

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Monday, March 14, 2022

Uniphore, the leader in conversational automation and SpinSci Technologies, a market leader in the field of digital patient engagement solutions have entered a strategic agreement to enhance patients access and engagement with health care providers.

Key Points:

Uniphore, the leader in conversational automation and SpinSci Technologies, a market leader in the field of digital patient engagement solutions have entered a strategic agreement to enhance patients access and engagement with health care providers.
Deploying solutions like Uniphores U-Self Serve and U-Assist with SpinScis Patient Engage and Patient Assist is an important step forward in creating frictionless patient experiences.
We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level, said Rajit Kumar, CEO, SpinSci.
I am thrilled to partner with SpinSci to bring our conversational AI and automation technology to the healthcare providers they service, improving patients experiences while positively impacting business outcomes for the healthcare providers.

Uniphore Introduces Q for Sales: Real-Time EQ to Transform Remote B2B Buying Experiences

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Tuesday, March 1, 2022

Today, over 66% of B2B sales are conducted virtually with 95% of the buying decision based on unconscious/emotional factors.

Key Points:

Today, over 66% of B2B sales are conducted virtually with 95% of the buying decision based on unconscious/emotional factors.
Furthermore, it is known that 93% of all communication is non-verbal and 70% of buying experiences are associated with EQ.
Uniphores Q for Sales harnesses the power of real-time EQ to assist sales organizations everywhere with the right cues and analytics to drive performance and results.
With Q for Sales, sales organizations will no longer be in the dark on what drives success and closes deals.

Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform

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Tuesday, March 1, 2022

Uniphore , the leader in Conversational Automation, today announced the addition of new solutions to its flagship Conversational AI & Automation platform the industrys only platform that provides intent, sentiment, emotion and tonal analysis to every contact center conversation, transforming the end-to-end customer and agent experience.

Key Points:

Uniphore , the leader in Conversational Automation, today announced the addition of new solutions to its flagship Conversational AI & Automation platform the industrys only platform that provides intent, sentiment, emotion and tonal analysis to every contact center conversation, transforming the end-to-end customer and agent experience.
With the rapidly changing business and societal conditions, the role of customer service centers in delivering superior CX is more important than ever before.
Im extremely proud of the work that our engineering and product teams have done to deliver an unparalleled conversational AI and automation platform, said Moni Manor, Chief Product Officer, Uniphore.
We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

DevOps-as-a-Service Pioneer DuploCloud Raises $15 Million Series A, Experiences 270% Year-over-Year Revenue Growth

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Wednesday, February 16, 2022

Since its debut in 2018, DuploCloud has experienced unprecedented demand for its solution, resulting in 270% year-over-year revenue growth.

Key Points:

Since its debut in 2018, DuploCloud has experienced unprecedented demand for its solution, resulting in 270% year-over-year revenue growth.
DuploCloud has been powering the creation of cloud applications for dozens of emerging and growth-stage companies.
DuploCloud on the other hand is fundamentally a provisioning system with built-in compliance controls, then adds monitoring and auditing.
With DuploCloud, companies see 10x faster deployment, faster implementation of security and compliance frameworks, and 24x7 infrastructure monitoring and alerting.

Uniphore Announces $400 Million Series E Funding Round to Support Explosive Growth and Global Demand for Automating Conversations Across the Enterprise; Valuation Climbs to $2.5 Billion

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Wednesday, February 16, 2022

Uniphore, the leader in conversational automation today announced its Series E funding round of $400 million.

Key Points:

Uniphore, the leader in conversational automation today announced its Series E funding round of $400 million.
The round, which brings Uniphores total funding to more than half a billion ($610 million) is led by NEA and raises the companys valuation to $2.5 billion.
March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.
Understanding conversations and the data and insights derived from them is essential to every business, said Umesh Sachdev, CEO and co-founder, Uniphore.

Gartner's Emotion AI Technologies Report Includes Behavioral Signals' Voice Technology Overview

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Tuesday, January 11, 2022

LOS ANGELES, Jan. 11, 2022 /PRNewswire/ --A Gartner report titled Competitive Landscape: Emotion AI Technologies, Worldwide(ID G00758218) (Gartner subscription req.)

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LOS ANGELES, Jan. 11, 2022 /PRNewswire/ --A Gartner report titled Competitive Landscape: Emotion AI Technologies, Worldwide(ID G00758218) (Gartner subscription req.)
includes Behavioral Signals among other representative vendors on the Emotion AI technologies landscape.
The report talks about the company's flagship products, AI-Mediated Conversations(AIMC), and its Voice Intelligence Analytics platform OliverAPI.
Rana Gujral, CEO at Behavioral Signals, said "We are again thrilled to be included in Gartner's Competitive Landscape report.

Uniphore Collaborates With Cisco to Enable Better Customer Experiences

Retrieved on:

Tuesday, December 14, 2021

Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Key Points:

Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.
Through Ciscos SolutionsPlus Program, Ciscos customers and channel partners can purchase Uniphores conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers.
For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers.
Currently, Uniphores innovative U-Assist After Call Work solution has been validated as "Cisco Compatible" on Cisco Systems Global Price List (GPL).

Uniphore Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™

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Wednesday, November 17, 2021

Uniphore , the leader in Conversational Automation, today announced it ranked 248th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year.

Key Points:

Uniphore , the leader in Conversational Automation, today announced it ranked 248th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year.
As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.
Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception, said Paul Silverglate , vice chair, Deloitte LLP and U.S. technology sector leader.
Now in its 27th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies both public and private in North America.

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

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Tuesday, July 27, 2021

Data management, Audio, Video, Other Technology, Technology, Software, Marketing, Services marketing, Business, Jacada, Customer service, Customer experience, Automation, Jacada, Uniphore, JACADA, UNIPHORE

Uniphore , a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industrys leading low code/no code platform for contact center automation.

Key Points:

Uniphore , a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industrys leading low code/no code platform for contact center automation.
Combined with Jacadas innovative low code/no code platform, Uniphores industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements.
Contact center and customer experience leaders at Fortune 1000 companies trust Jacada with assisting customers and customer service employees during moments that matter.
With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.