N.U.D.E.@ Natural Ultimate Digital Experiment

REPLY: Lünendonk Study Confirms Reply's Top Position in "Digital Experience Services" and Highlights the Growing Importance of Generative AI

Retrieved on: 
Friday, November 3, 2023

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20231103877382/en/
    Reply once again achieved a top ranking in this year's study by the market research company Lünendonk.
  • According to the Lünendonk study, digital experience services are becoming increasingly important for the surveyed service providers.
  • According to the forecast, revenues in the digital experience services segment will continue to grow by 14.7% by 2024.
  • This makes generative AI the fastest growing technology trend, with an increase of 36% compared to last year.

Altus Power, Inc. Announces Appointment of Tina Chan Reich to Board of Directors

Retrieved on: 
Wednesday, November 1, 2023

Altus Power, Inc. (NYSE: AMPS), a leading commercial-scale provider of clean electric power, announced today that Tina Chan Reich has joined its Board of Directors.

Key Points: 
  • Altus Power, Inc. (NYSE: AMPS), a leading commercial-scale provider of clean electric power, announced today that Tina Chan Reich has joined its Board of Directors.
  • Ms. Reich will serve as a member of both the Audit Committee and the Nominating and Corporate Governance Committee.
  • View the full release here: https://www.businesswire.com/news/home/20231101847943/en/
    Tina Chan Reich, Altus Power Board Member (Photo: Business Wire)
    “Altus Power is already supplying hundreds of large enterprises and thousands of residential customers with the benefits of clean electric power.
  • Tina Reich has an incredible track record of doing exactly that and we are very pleased that she is joining Altus Power,” said Lars Norell, Co-CEO of Altus Power.

The Northridge Group Names Lisa Butler as President

Retrieved on: 
Thursday, November 2, 2023

CHICAGO, Nov. 2, 2023 /PRNewswire/ -- The Northridge Group, an award-winning, women-owned contact center operations and Customer Experience (CX) consulting firm, proudly announces the appointment of Lisa Butler as its new President. Having served nearly two decades with the company, Butler's ascent signals continued stability in the firm's commitment to delivering exceptional client value, as well as ushers in a new era of forward-thinking leadership focused on advancing customer and employee-centric services for Fortune 1000 organizations. 

Key Points: 
  • CHICAGO, Nov. 2, 2023 /PRNewswire/ -- The Northridge Group, an award-winning, women-owned contact center operations and Customer Experience (CX) consulting firm, proudly announces the appointment of Lisa Butler as its new President.
  • "Lisa has been with The Northridge Group almost since its founding and we are excited to have her at the helm during this important phase of our collective growth," said Therese Fauerbach, Chief Executive Officer, Board Chair, and Company Co-Founder.
  • Under Butler's leadership The Northridge Group will be aligning its expertise, leadership, and services around four experiential cornerstones that comprise the backbone of all successful contact center operations: Customer Experience (CX), Employee Experience (EX), Operations Experience (OpX), and Digital Experience (DX).
  • Prior to joining The Northridge Group, Butler spent her career in the telecommunications industry, where she held executive-level positions across a myriad of disciplines, including Regulatory, Sales, Product Management, and Operations.

Progress Enables Application Developers to Easily Meet UI Design Requirements and Accessibility Standards with New Release

Retrieved on: 
Thursday, October 26, 2023

BURLINGTON, Mass., Oct. 26, 2023 (GLOBE NEWSWIRE) -- Progress (Nasdaq: PRGS), the trusted provider of application development and infrastructure software, today announced the R3 2023 release of Progress® Telerik® and Progress® Kendo UI®, the most powerful .NET and JavaScript UI libraries and tools for application development. From modernizing legacy projects to building new applications, this new release equips developers with the tools they need for UI styling and customization, compliance with the latest accessibility and security standards, and powerful data visualizations. 

Key Points: 
  • From modernizing legacy projects to building new applications, this new release equips developers with the tools they need for UI styling and customization, compliance with the latest accessibility and security standards, and powerful data visualizations.
  • "Developing modern apps requires a streamlined workflow from design through development and tools that make it easy to comply with accessibility requirements,” said Loren Jarrett, EVP & General Manager, Digital Experience, Progress.
  • Spreadsheet functionality for Angular: New for Angular and improved for React, developers can add robust Excel-like functionality to their web apps.
  • Strict CSP (Content Security Policy) compliance: Telerik and Kendo UI libraries help developers build secure user experiences, targeted for organizations that need to follow strict security standards.

Teleperformance recognized for use of generative AI to enhance customer care in the travel and hospitality industry

Retrieved on: 
Thursday, October 19, 2023

NEW YORK, Oct. 19, 2023 /PRNewswire/ -- Teleperformance , a global leader in digital business services, today announced it was recognized at the Asian Experience Awards 2023 for its use of generative AI to enhance customer care in the travel and hospitality industry.

Key Points: 
  • NEW YORK, Oct. 19, 2023 /PRNewswire/ -- Teleperformance , a global leader in digital business services, today announced it was recognized at the Asian Experience Awards 2023 for its use of generative AI to enhance customer care in the travel and hospitality industry.
  • Teleperformance travel and hospitality services were honored in the Digital Experience of the Year category for leveraging Teleperformance's proprietary TP Gen AI platform to help a leading global hospitality company reduce call handling and hold times, and improve customer satisfaction.
  • It allows customer care agents to accelerate response times and focus on customers' needs with greater empathy.
  • For more information on how Teleperformance can help your organization leverage generative AI to enhance your services, visit https://www.teleperformance.com/en-us/industries/travel-hospitality-and-...

City of Corona Partners With Qualtrics to Increase Resident Engagement and Boost Employee Satisfaction

Retrieved on: 
Wednesday, October 18, 2023

PROVO, Utah and SEATTLE, Oct. 18, 2023 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today announced that the City of Corona, Calif. has used the Qualtrics platform to drive meaningful improvements in engagement and satisfaction among residents and city employees. The city saw a tenfold increase in the resident willingness to provide feedback after adopting Qualtrics. Corona chose Qualtrics to help drive its digital transformation in June, 2021. Qualtrics' cloud-native XM platform is enabling the city to capture and analyze feedback from its residents and employees and take action to improve the services it delivers, enhance the workplace experience, and inform the transformation of its downtown into a thriving, vibrant destination.

Key Points: 
  • The city saw a tenfold increase in the resident willingness to provide feedback after adopting Qualtrics.
  • The city chose Qualtrics as their single, unified platform for listening, understanding and acting on all stakeholder feedback.
  • As part of their internal modernization efforts, Corona used Qualtrics to capture employee feedback on their internal technology resources.
  • Through this work, employee feedback informed new technology investments and enablement, culminating in a 28% increase in employee satisfaction with tech resources.

Riverbed Reveals Middle East Results of ‘Digital Employee Experience’ Research Ahead of GITEX 2023 Participation

Retrieved on: 
Tuesday, October 10, 2023

As Riverbed, the leader in Unified Observability, prepares to make another appearance at GITEX 2023, the Company today unveiled the Middle East findings of its latest research on the Digital Employee Experience.

Key Points: 
  • As Riverbed, the leader in Unified Observability, prepares to make another appearance at GITEX 2023, the Company today unveiled the Middle East findings of its latest research on the Digital Employee Experience.
  • “The Middle East has a particularly large youth demographic.
  • “At GITEX last year, we saw an overwhelmingly positive reception to our newly unveiled Alluvio Unified Observability portfolio.
  • Discover how IT and business decision makers are approaching the digital employee experience by diving into the full report: riverbed.com/DEXSurvey2023

Global Metaverse Strategic Business Report 2023: Meta's Occulus Makes a Disruptive Leap Forward, Overtaking its Competitors by a Wide Margin - ResearchAndMarkets.com

Retrieved on: 
Monday, October 2, 2023

The "Metaverse - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Metaverse - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • As we look ahead to 2023 and 2030, the metaverse market is expected to continue evolving and expanding across different geographic regions.
  • Each region will exhibit unique growth patterns and trends, shaping the future of the metaverse.
  • Simultaneously, the hardware segment is expected to experience impressive growth, with an estimated 44.8% CAGR over the next eight years.

iboss Launches Groundbreaking Digital Experience Management to Enhance User Connectivity to Business-critical SaaS Applications

Retrieved on: 
Tuesday, September 26, 2023

BOSTON, Sept. 26, 2023 /PRNewswire-PRWeb/ -- Leading Zero Trust SASE cybersecurity firm iboss today unveiled its state-of-the-art Digital Experience Management (DEM), designed to offer organizations an unmatched insight into the user experience when connecting to business-critical SaaS applications. With the migration of vital applications to the cloud, ensuring uninterrupted and seamless connectivity has become paramount. This capability bridges the gap by providing IT teams with real-time metrics and insights to optimize connectivity, bolstering workforce efficiency.

Key Points: 
  • BOSTON, Sept. 26, 2023 /PRNewswire-PRWeb/ -- Leading Zero Trust SASE cybersecurity firm iboss today unveiled its state-of-the-art Digital Experience Management (DEM), designed to offer organizations an unmatched insight into the user experience when connecting to business-critical SaaS applications.
  • A comprehensive solution, the iboss Digital Experience Management feature not only offers dashboards showing response times and latency between users and applications, but also pinpoints anomalies, such as slower connections, relative to their peers.
  • Leveraging these metrics, the Digital Experience Management capability provides deep insights into the application resource, user, and device connection performance.
  • To learn more about iboss Digital Experience Management, visit https://www.iboss.com/capability/digital-experience-management-add-on/

Global Metaverse Strategic Market Analysis Report 2023-2030: "Phygital" is the New Era - Metaverse Job Openings on the Rise as Companies Begin to Warm Up to the Concept & Its Promised Potential

Retrieved on: 
Monday, September 25, 2023

DUBLIN, Sept. 25, 2023 /PRNewswire/ -- The "Metaverse - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Sept. 25, 2023 /PRNewswire/ -- The "Metaverse - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • As we look ahead to 2023 and 2030, the metaverse market is expected to continue evolving and expanding across different geographic regions.
  • Each region will exhibit unique growth patterns and trends, shaping the future of the metaverse.
  • Simultaneously, the hardware segment is expected to experience impressive growth, with an estimated 44.8% CAGR over the next eight years.