Human voice

Grammarly Named a Customers’ Choice in 2023 Gartner® Peer Insights™ Voice of the Customer for AI Writing Assistant Software Report

Retrieved on: 
Friday, November 17, 2023

“We pride ourselves on delivering tangible impact for our customers, making this recognition particularly significant to us as we believe it underscores the real value Grammarly provides every day,” said Matt Rosenberg, Grammarly Chief Revenue Officer and Head of Grammarly Business.

Key Points: 
  • “We pride ourselves on delivering tangible impact for our customers, making this recognition particularly significant to us as we believe it underscores the real value Grammarly provides every day,” said Matt Rosenberg, Grammarly Chief Revenue Officer and Head of Grammarly Business.
  • “Businesses need partners who can help them safely scale their use of AI, but it’s hard to know who to trust with so many solutions flooding the market.
  • Among six vendors in the report, Grammarly is the only AI Writing Assistant to receive the Customers’ Choice distinction based on meeting or exceeding the market average scores for Overall Experience (calculated by overall rating, capabilities, and support/delivery) and User Interest and Adoption (calculated by review volume, user willingness to recommend, and review market coverage).
  • On Gartner Peer Insights, Grammarly has a 4.4/5-star rating based on 183 reviews as of Nov. 7, 2023—the most reviews of any AI Writing Assistant.

11:11 Systems Recognized as an Aspiring Provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service

Retrieved on: 
Friday, November 17, 2023

11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report.

Key Points: 
  • 11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report.
  • “We believe this acknowledgment reflects our customers' trust in our solutions and the tangible impacts we have made in their businesses.
  • Whether facing cybercrime, natural disasters, hardware failure or any unplanned incident, 11:11 Systems ensures a speedy and successful recovery, safeguarding businesses' operational continuity.
  • Gartner, Voice of the Customer for Disaster Recovery as a Service, Peer Contributors, 31 October 2023
    Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates.

Behavox Revolutionizes Compliance Voice Transcription with the Launch of Behavox Voice 20

Retrieved on: 
Tuesday, November 14, 2023

Behavox, the leading provider of AI-driven compliance solutions, is proud to announce the launch of Behavox Voice 20 , a cutting-edge voice transcription solution that sets new industry standards.

Key Points: 
  • Behavox, the leading provider of AI-driven compliance solutions, is proud to announce the launch of Behavox Voice 20 , a cutting-edge voice transcription solution that sets new industry standards.
  • Utilizing state-of-the-art machine learning models, Behavox Voice 20 delivers unmatched transcription accuracy in nine languages, achieving an unprecedented best-in-class word error rate of 20% for compliance teams, thereby enhancing regulatory compliance efforts.
  • "We are excited to introduce Behavox Voice 20, a significant advancement in compliance voice transcription," said Joseph Benjamin, CTO of Behavox.
  • Through innovative products such as Behavox Quantum AI and Behavox Voice 20 , Behavox continues to shape the future of compliance risk management.

The MolinaCares Accord Invests $200,000 to Improve Maternal and Health Outcomes for Georgians

Retrieved on: 
Tuesday, November 14, 2023

The MolinaCares Accord (“MolinaCares”) announced its commitment to improving Georgia’s maternal and child health outcomes, as well as improving behavioral health outcomes throughout the state, with $200,000 in grants.

Key Points: 
  • The MolinaCares Accord (“MolinaCares”) announced its commitment to improving Georgia’s maternal and child health outcomes, as well as improving behavioral health outcomes throughout the state, with $200,000 in grants.
  • “The MolinaCares Accord is dedicated to improving the lives of individuals by supporting meaningful, measurable, and innovative solutions that improve health and well-being on the ground in local communities,” said Carolyn Ingram, executive director of The Molina Healthcare Charitable Foundation.
  • “It is an honor when Healthy Mothers, Healthy Babies Coalition of Georgia can partner with community-minded organizations like MolinaCares to improve the health and well-being of Georgia families throughout the perinatal period,” said Ky Lindberg, CEO of HMHBCG.
  • Other grant recipients include Jaden's Voice , Gateway Center , Southeast Georgia Communities Project , Resilient Georgia , ARCHI , Literacy Alliance , and MUST Ministries .

TNS Launches AI Labs to Deliver Advanced Technologies to Carriers and Enterprises

Retrieved on: 
Monday, November 13, 2023

For more than three decades, TNS’ Communications Market division has pioneered advanced call analytics and management technologies to support carriers and enterprises through its flagship TNS Call Guardian ® product and, more recently, TNS Enterprise Branded Calling and TNS Enterprise Authentication .

Key Points: 
  • For more than three decades, TNS’ Communications Market division has pioneered advanced call analytics and management technologies to support carriers and enterprises through its flagship TNS Call Guardian ® product and, more recently, TNS Enterprise Branded Calling and TNS Enterprise Authentication .
  • “Hundreds of global carriers and enterprises rely on TNS for innovative, proven technologies that drive better business outcomes, provide a compelling subscriber experience and help protect consumers,” said TNS Communications Market Chief Data Officer, Greg Bohl who will lead AI Labs.
  • AI Labs will research how AI can be leveraged for future use in the telecom industry, with an early-stage focus on generative, predictive and discriminative AI applications that include:
    AI-powered voice biometrics.
  • AI Labs offers an environment to experience how generative AI can be used for legitimate and nefarious purposes first-hand.

Employees Are Still Burnt Out: isolved's 2024 HR Trends Survey Finds 65% of Employees Are Suffering from Burnout

Retrieved on: 
Monday, December 18, 2023

CHARLOTTE, N.C., Dec. 18, 2023 /PRNewswire/ -- Today, isolved, the highest-rated human resource management system, published its Fourth-Annual HR trends report, "Uncovering the Significant HR Trends of 2024 to Maximize Your Next- Best Step," which identifies the needs and wants of the modern employee and how employers can better support their workforce. The report found that although the prominence of employee burnout slightly decreased compared to isolved's HR Trends of 2023 report, a large portion – 65% – of employees say they have experienced burnout this year. Further, the report found that burnout is causing productivity implications, with 72% of employees saying it has impacted their performance.

Key Points: 
  • The report found that although the prominence of employee burnout slightly decreased compared to isolved's HR Trends of 2023 report , a large portion – 65% – of employees say they have experienced burnout this year.
  • Further, the report found that burnout is causing productivity implications, with 72% of employees saying it has impacted their performance.
  • Unfortunately, the impact of burnout doesn't end with the employee as poor employee experiences often lead to a lackluster customer experience (CX).
  • "Leaders need to keep a close eye on employee experience in 2024," said Celia Fleischaker, Chief Marketing Officer at isolved .

Americas Smartphone Tariff Tracker and Analysis 2023: Prices for Consumer and Business Post and Prepaid Plans

Retrieved on: 
Saturday, December 16, 2023

DUBLIN, Dec. 15, 2023 /PRNewswire/ -- The "Americas Smartphone Tariff Tracker and Analysis 2023" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Dec. 15, 2023 /PRNewswire/ -- The "Americas Smartphone Tariff Tracker and Analysis 2023" report has been added to ResearchAndMarkets.com's offering.
  • Pricing is used as one of the key differentiators by mobile operators across the industry.
  • The analyst has researched and collated prices for post- and prepaid smartphone price plans across the Americas region since 2010 and has been updating it every quarter since.
  • Prices presented in local currency, Euros and USD allow for a speedy and like-for-like comparison of the 400+ price plans covered.

2023 in Review: iFLYTEK's Advancements in Innovations Led to Global Recognition

Retrieved on: 
Friday, December 15, 2023

HEFEI, China, Dec. 15, 2023 /PRNewswire/ -- iFLYTEK received international recognition for its systematic approach to innovation and its cutting-edge products and services.

Key Points: 
  • HEFEI, China, Dec. 15, 2023 /PRNewswire/ -- iFLYTEK received international recognition for its systematic approach to innovation and its cutting-edge products and services.
  • Both around the world and closer to home, iFLYTEK's hard-won progress in furthering technological progress earned widespread acclaim in 2023.
    iFLYTEK's philanthropic work also continued to garner praise in 2023.
  • Suqin Awards' recognition of "Hearing the Voice of AI" underscores iFLYREC's continued commitment to advancing social good programs.
  • Other notable recognitions include the " Comprehensive Mind Sports Innovation Award ," which iFLYTEK Smart Sports won for its innovative Smart Playground and AI Sports Station.

Mutare Receives 2023 Contact Center as a Service (CCaaS) Product of the Year Award from CUSTOMER Magazine

Retrieved on: 
Friday, December 15, 2023

CHICAGO, Dec. 15, 2023 /PRNewswire/ -- Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, announced today that TMC, a global, integrated media company, has named Mutare Voice Traffic Filter as a 2023 CUSTOMER  CCaaS Product of the Year Award winner.

Key Points: 
  • "We are very grateful to be in a position to receive prestigious industry awards for our flagship platform, the Mutare Voice Traffic Filter."
  • The 2023 CUSTOMER CCaaS Product of the Year Awards honor individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable, and feature-rich contact center solutions to businesses of all sizes.
  • "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Mutare with a 2023 CCaaS Product of the Year Award," said Rich Tehrani , CEO, TMC.
  • "Its Voice Traffic Filter solution has proven deserving of this elite status and I look forward to continued innovation from Mutare in 2024 and beyond."

Druva Peer-Recognized as the Only Customers’ Choice in the 2023 Gartner® Peer Insights™ Voice of the Customer for Disaster Recovery as a Service Report

Retrieved on: 
Thursday, November 9, 2023

Druva , the first and only at-scale SaaS platform for data resiliency, today announced that it has been recognized as the only Customers’ Choice in the 2023 Gartner® Peer Insights™ “Voice of the Customer” Disaster Recovery as a Service (DRaaS) Vendor Report.

Key Points: 
  • Druva , the first and only at-scale SaaS platform for data resiliency, today announced that it has been recognized as the only Customers’ Choice in the 2023 Gartner® Peer Insights™ “Voice of the Customer” Disaster Recovery as a Service (DRaaS) Vendor Report.
  • The following scores showcase Druva’s ability to provide a superior DRaaS experience: Service & Support (4.9/5), Evaluation & Contracting (4.9/5), Product Capabilities (4.8/5) and Integration & Deployment (4.8/5).
  • As companies shift to the cloud, they need to be able to protect against both new attack vectors as well as traditional recovery scenarios.
  • To download a complimentary copy of the Gartner Peer Insights “Voice of the Customer” for DRaaS, please visit here .