FAIR Health Consumer Website Analytics Reveal Consumers' Interest in Better Understanding Out-of-Pocket Costs and Coverage
NEW YORK, Feb. 14, 2024 /PRNewswire/ -- In 2023, users of FAIR Health's free, award-winning consumer website, fairhealthconsumer.org, sought guidance on how to minimize their healthcare costs, obtain coverage for alternative medicine and request in-network coverage for certain out-of-network services. Original articles such as "Negotiating your costs" and "When out-of-network care can be covered in network" were among the most frequently visited educational topics on FAIR Health Consumer. In addition, consumers demonstrated an appetite for cost information on radiology and emergency services, as well as services related to tooth infection/damage and orthodontics. Other insights into search habits and user demographics in 2023 can be found in FAIR Health's annual infographic on consumer website analytics.
- In 2023, California and Texas rose above New York, which was number one on the list of top consumer website user locations in 2022.
- FAIR Health Consumer features a rich array of FH® Insurance Basics, which are original articles and videos that explain complex healthcare topics in easy-to-understand language.
- From 2022 to 2023, FAIR Health's consumer website analytics captured a notable shift in the most popular educational topics.
- The groundbreaking decision aids on FAIR Health Consumer integrate cost estimates with the clinical information.