Book:IT Service Management

SoftwareReviews Announces IT Service Management Award Winners

Retrieved on: 
Tuesday, February 2, 2021
Information technology management, Services marketing, IT service management, Business software, Service management, Project management software, Information technology, Information management, Business, Book:IT Service Management, IBM Application Performance Management

"IT Service Management solutions streamline service delivery within IT departments.

Key Points: 
  • "IT Service Management solutions streamline service delivery within IT departments.
  • "ITSM software supports service desk processes such as incident and problem management, request fulfillment, and knowledge management.
  • TeamDynamix IT Service Management, with a Net Emotional Footprint of +85, scored top product in vendor support and integrated knowledge management.
  • In general, IT Service Management software users were most satisfied with technician administration and were most dissatisfied with product strategy and rate of improvement.

Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

Retrieved on: 
Tuesday, December 15, 2020
Information technology management, Business, Management, Economy, Supply chain management, IT service management, Services marketing, Service governance, Service management, Book:IT Service Management

PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.

Key Points: 
  • PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.
  • Luma 2.5 is an award-winning AI-powered virtual agent that transforms service management across ITSM, ESM and Customer Service.
  • "Our new organization will continue to innovate across the entire Serviceaide product line to help our customers rapidly realize the value of advanced service management."
  • Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service.

Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

Retrieved on: 
Tuesday, December 15, 2020
Information technology management, Business, Management, Economy, Supply chain management, IT service management, Services marketing, Service governance, Service management, Book:IT Service Management

PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.

Key Points: 
  • PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.
  • Luma 2.5 is an award-winning AI-powered virtual agent that transforms service management across ITSM, ESM and Customer Service.
  • "Our new organization will continue to innovate across the entire Serviceaide product line to help our customers rapidly realize the value of advanced service management."
  • Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service.

Pink Elephant Announces the Inaugural Inductees to the IT Service Management Hall of Fame

Retrieved on: 
Wednesday, February 19, 2020
Professional services, Data management, Technology, Software, Consulting, Internet, Information technology management, Information technology, IT service management, ITIL, Information, IT Service Management Forum, ITIL, Book:IT Service Management

Pink Elephant is pleased to announce the first inductees to the newly established IT Service Management Hall of Fame.

Key Points: 
  • Pink Elephant is pleased to announce the first inductees to the newly established IT Service Management Hall of Fame.
  • The inductees were announced at Pink20 the 24th Annual International IT Service Management Conference & Exhibition.
  • The first three IT service management trailblazers to be inducted into the ITSM Hall of Fame are:
    Brian Johnson is one of the original authors of the first ITIL books.
  • He is also the founder of the IT Service Management Forum (itSMF), a professional organization focused on IT service management and ITIL.

SummitAI Sierra Brings Enhanced AI Capabilities to Flagship ITSM Solution

Retrieved on: 
Tuesday, November 12, 2019
Information technology management, ITIL, IT service management, Business, Computing, Digital technology, Book:IT Service Management

LOS ALTOS, Calif., Nov. 12, 2019 /PRNewswire/ -- Symphony SummitAI announced today the general availability of SummitAI Sierra, the latest version of its service management solution.

Key Points: 
  • LOS ALTOS, Calif., Nov. 12, 2019 /PRNewswire/ -- Symphony SummitAI announced today the general availability of SummitAI Sierra, the latest version of its service management solution.
  • SummitAI Sierra includes enhanced AI capabilities for its automation and knowledge management features as part of a comprehensive, ITIL certified service management tool.
  • Click to Tweet : @SymphonySummit Brings Enhanced #AI Capabilities to Flagship #ITSM Solution with SummitAI Sierra: https://www.symphonysummit.com/products/summitai/
    SummitAI is an advanced IT service management (ITSM) solution that unifies key applications across service, asset, availability and project management in a single, easy-to-use platform.
  • SummitAI Sierra builds on Symphony SummitAI's established track record with new features designed to help customers accomplish more and further improve their service management.

ManageEngine Expands Its Rapid-Start Enterprise Service Desk Solution Footprint

Retrieved on: 
Tuesday, October 8, 2019
Security, Data management, Technology, Software, Information technology management, Information technology, Information management, ITIL, IT service management, Service governance, Zoho Corporation, Book:IT Service Management, ServiceDesk Plus, ManageEngine

ManageEngine , the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in the on-premises version of its flagship ITSM (information technology service management) solution, ServiceDesk Plus.

Key Points: 
  • ManageEngine , the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in the on-premises version of its flagship ITSM (information technology service management) solution, ServiceDesk Plus.
  • Businesses can now create and deploy individual service desk instances for multiple departments using ServiceDesk Plus and make them accessible to end users on an enterprise service portal.
  • Therefore, adopting proven service management best practices, like ITIL, across the enterprise is a wise move.
  • The rapid-start enterprise service desk capabilities will be available in the latest version of ServiceDesk Plus releasing on October 08, 2019.

Cloud ITSM Markets Report, 2024 - Focus on Service Portfolio Management, Configuration & Change Management, Operations & Performance Management - ResearchAndMarkets.com

Retrieved on: 
Monday, October 7, 2019
Software, Technology, Other Technology, Information technology management, IT service management, Change management, Digital technology, Cloud computing, Business, Computing, Book:IT Service Management, IBM Application Performance Management

The "Cloud ITSM Market by Component (Solutions (Service Portfolio Management, Configuration & Change Management, Operations & Performance Management), Services), Vertical (BFSI, IT & Telecommunication, Retail & Consumer Goods), Region - Global Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Cloud ITSM Market by Component (Solutions (Service Portfolio Management, Configuration & Change Management, Operations & Performance Management), Services), Vertical (BFSI, IT & Telecommunication, Retail & Consumer Goods), Region - Global Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.
  • Major growth factors for the market include increasing shift to cloud-based technology and integration of AI-enabled tools with ITSM solutions.
  • The lack of standard procedures and integration concerns with traditional architectures may restrain the market growth of the cloud ITSM industry.
  • Based on solutions, the cloud ITSM market is segmented into service portfolio management; configuration & change management; service desk software; operations & performance management; and dashboard reporting & analytics.

ITSM Academy Adds ITIL 4 Managing Professional Transition Course to our Portfolio

Retrieved on: 
Monday, August 5, 2019
Information technology management, ITIL, IT service management, ITIL, Business, Economy, Book:IT Service Management

BOCA RATON, Fla., Aug. 5, 2019 /PRNewswire/ -- ITSM Academy is pleased to announce course dates are now available for the new and highly anticipated ITIL 4 Managing Professional Transition course.

Key Points: 
  • BOCA RATON, Fla., Aug. 5, 2019 /PRNewswire/ -- ITSM Academy is pleased to announce course dates are now available for the new and highly anticipated ITIL 4 Managing Professional Transition course.
  • The course lets individuals 'bridge' their knowledge between ITIL v3 and ITIL 4 to achieve the new ITIL 4 MP designation.
  • The new transition course is only available to existing ITIL v3 Experts, or those who have acquired a minimum 17 ITIL v3 credits.
  • "The ITIL Managing Professional Transition course provides qualified professionals with a fast-track way to obtain what will soon become one of the most desired IT designations, the ITIL Managing Professional (MP)."

Navy Awards Engineering Services Network $28.3 Million Contract For Maintenance Figure Of Merit (MFOM) Family Of Applications Maintenance Support

Retrieved on: 
Thursday, November 29, 2018
Information technology management, Information technology, Information management, IT service management, ITIL, Mission assurance, Information, Book:IT Service Management

ESN officials said they will deliver Software Maintenance, Engineering, Technical, and Management Support Services to the Fleet C4I and Readiness Department of SPAWARSYSCEN Atlantic.

Key Points: 
  • ESN officials said they will deliver Software Maintenance, Engineering, Technical, and Management Support Services to the Fleet C4I and Readiness Department of SPAWARSYSCEN Atlantic.
  • These services will include Project Management Activities, Service Operations, Independent Verification and Validation and Afloat Installation.
  • Support services are required in Norfolk, VA, New Orleans, LA and at shore sites, land based test facilities.
  • ESN provides our military and government customers with mission-critical services in the areas of: professional management & systems engineering services; cyber security & information / mission assurance services; network design, integration, & data center consolidation services; enterprise IT ITIL & ITSM services; systems development & life-cycle services; health IT services; and acquisition services.

Symphony Summit is Recognized as a 2018 Gartner Peer Insights Customers' Choice for IT Service Management

Retrieved on: 
Tuesday, November 20, 2018
Information technology management, ITIL, IT service management, Economy, Business, Computing, Book:IT Service Management

LOS ALTOS, Calif., Nov. 20, 2018 /PRNewswire/ --Symphony Summit, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers' Choice for IT Service Management .

Key Points: 
  • LOS ALTOS, Calif., Nov. 20, 2018 /PRNewswire/ --Symphony Summit, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers' Choice for IT Service Management .
  • @SymphonySummit recognized as 2018 @Gartner_inc Peer Insights Customer Choice for ITSM: https://bit.ly/2DK9eg4 #AI #ITSM
    Symphony Summit offers SummitAI, a modular suite of cloud-based ITIL certified solutions for service, asset and operations management that can be used individually or together.
  • The solutions use machine reasoning, natural language processing (NLP), and codeless workflow based automation to streamline IT management and to eliminate inefficiencies.
  • Our flagship product, SummitAI, is an advanced, modular, ITIL certified solution that unifies service management, asset management, and operations management in a single, easy-to-use offering.