Service quality

Jackson Recognized for Highest Customer Service in Financial Industry for 12th Consecutive Year

Retrieved on: 
Thursday, March 14, 2024
Banking, Professional Services, Insurance, Finance, Benchmarking, Call centre, Jackson National Life, Service quality, Certification, Customer service, JXN

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), was recently recognized with the “Highest Customer Service — Financial Industry” award for achieving the highest first-call resolution rating in the market in 2023 from Service Quality Measurement Group, Inc. (SQM) .

Key Points: 
  • Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), was recently recognized with the “Highest Customer Service — Financial Industry” award for achieving the highest first-call resolution rating in the market in 2023 from Service Quality Measurement Group, Inc. (SQM) .
  • “We are grateful to be recognized once again with these awards from SQM,” said Dev Ganguly, Executive Vice President and Chief Operating Officer at Jackson.
  • “At Jackson, we prioritize customer experience, and work collaboratively to leverage technology and associate training that foster a customer-centric environment in our contact center.
  • “We wish to congratulate Jackson for their remarkable achievement in winning the SQM award for Highest Customer Service — Financial Industry and for their ability to consistently deliver world-class service to their customers,” said Nader Ghattas, Chief CX Officer, SQM Group.

Halliburton Named to the Dow Jones Sustainability Indices for Third Consecutive Year

Retrieved on: 
Wednesday, January 3, 2024
Professional Services, Environmental, Social and Governance (ESG), Other Energy, Environment, Oil, Gas, Sustainability, Energy, S&P Global, Service quality, Dow Jones, CSA, Continual improvement process

Halliburton Company (NYSE: HAL) has been named to the 2023 Dow Jones Sustainability Indices (DJSI).

Key Points: 
  • Halliburton Company (NYSE: HAL) has been named to the 2023 Dow Jones Sustainability Indices (DJSI).
  • 2023 marks the third consecutive year that the company has been named to the list.
  • DJSI assesses the sustainability performance of companies using a transparent, rules-based process based on the annual S&P Global Corporate Sustainability Assessment (CSA).
  • “We are honored to be recognized by the Dow Jones Sustainability Indices for our commitment to sustainability leadership.”
    For more information on the DJSI and methodology, please visit the S&P Global website .

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Retrieved on: 
Monday, November 27, 2023
Telecommunications, Software, Networks, Internet, Artificial Intelligence, Technology, VoIP, Mobile, Wireless, Cloud, BlackBerry PlayBook, Harmony, LLM, WFM, Service quality, Investment, KPI-driven code analysis, Amazon Web Services, Customer experience, Heart, Intelligence, CX, First officer (aviation), Service, CCAA, Data lake, Noise, AWS, WFO, Satellite navigation device, Copper, Retail, Medical device, Bridge

Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.

Key Points: 
  • Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.
  • A natural language CX Copilot to interact with CX Observability data and surface unique data correlations.
  • Operata surfaces insights and delivers guidance for improving CX by drawing correlations across historically siloed technical, operations, and experience data.
  • Open-ended natural language interaction fueled by Large Language Models (LLMs) and harmonized Operata data to answer specific, detailed, and complex questions about contact center performance.

Union Pacific Appoints Doyle Simons and John Wiehoff to Board of Directors

Retrieved on: 
Wednesday, July 26, 2023
Union Pacific Corporation, Union Pacific Railroad, Service quality, Safety, UNP, Corporate governance, The Company, McCarthy, Transport, NYSE, C. H. Robinson, Management

OMAHA, Neb., July 26, 2023 /PRNewswire/ -- Union Pacific Corporation (NYSE: UNP) ("Union Pacific" or the "Company") today announced that it has appointed Doyle Simons, former president and CEO of Weyerhaeuser, and John Wiehoff, former chairman, president, and CEO of C.H.

Key Points: 
  • OMAHA, Neb., July 26, 2023 /PRNewswire/ -- Union Pacific Corporation (NYSE: UNP) ("Union Pacific" or the "Company") today announced that it has appointed Doyle Simons, former president and CEO of Weyerhaeuser, and John Wiehoff, former chairman, president, and CEO of C.H.
  • "Both new directors bring impressive track records leading public companies as chief executives, serving on public company Boards, and experience partnering with Union Pacific.
  • "Union Pacific serves a critical role in supporting communities by delivering goods for use every day, and I am honored to join the Company's board," said Wiehoff.
  • Following the appointments of Simons and Wiehoff, the Board now comprises 12 directors, 11 of whom are independent and 4 of whom have been added since 2021.

KSA's On-Demand Home Service Market Set to Cross $3 Billion by 2027: How Will Busy Lifestyles Shape the Market Future? Ken Research

Retrieved on: 
Wednesday, July 5, 2023
Service quality, Business, Service, Competitive landscape, KSA, Kenosha County Healthy Homes Initiative, Market, Prevalence, Kingdom, Fine chemical, Maid service, Retail

GURUGRAM, India, July 5, 2023 /PRNewswire/ -- KSA On-Demand Home Service Market is at growing stage and has fragmented market.

Key Points: 
  • GURUGRAM, India, July 5, 2023 /PRNewswire/ -- KSA On-Demand Home Service Market is at growing stage and has fragmented market.
  • The players compete with each other on the basis of its Business USP, Services Catered, Booking Mode, Ratings on App, etc.
  • Untapped Potential: The 30% On-Demand Home Services Market That Still Prefers Full-Time Maids and Unorganized Workers.
  • The Competitive Landscape of On-Demand Home Services Industry: A Battle for Service Quality and Price Dominance Between Marketplaces and Service Providers.

KSA's On-Demand Home Service Market Set to Cross $3 Billion by 2027: How Will Busy Lifestyles Shape the Market Future? Ken Research

Retrieved on: 
Wednesday, July 5, 2023
Service quality, Business, Service, Competitive landscape, KSA, Kenosha County Healthy Homes Initiative, Market, Prevalence, Kingdom, Fine chemical, Maid service, Retail

GURUGRAM, India, July 5, 2023 /PRNewswire/ -- KSA On-Demand Home Service Market is at growing stage and has fragmented market.

Key Points: 
  • GURUGRAM, India, July 5, 2023 /PRNewswire/ -- KSA On-Demand Home Service Market is at growing stage and has fragmented market.
  • The players compete with each other on the basis of its Business USP, Services Catered, Booking Mode, Ratings on App, etc.
  • Untapped Potential: The 30% On-Demand Home Services Market That Still Prefers Full-Time Maids and Unorganized Workers.
  • The Competitive Landscape of On-Demand Home Services Industry: A Battle for Service Quality and Price Dominance Between Marketplaces and Service Providers.

RingSquared Receives Perfect Score and Commendation by New York State Public Service Commission

Retrieved on: 
Wednesday, June 28, 2023
Service quality, Local telephone service, Commission, Public Service Commission, Human, Award, Municipal Services Standards Committee, Excel Services, Annual report, PSC, CTRR, Mobile phone, Troy

MAHWAH, N.J., June 28, 2023 /PRNewswire-PRWeb/ -- RingSquared™, a leading business voice, data, and analytics provider, receives high accolades in the New York State Public Service Commission's annual report on Service Quality of Local Telephone Companies During 2022 and Commendations for Excellent Service Quality Provided in 2022.

Key Points: 
  • MAHWAH, N.J., June 28, 2023 /PRNewswire-PRWeb/ -- RingSquared™, a leading business voice, data, and analytics provider, receives high accolades in the New York State Public Service Commission's annual report on Service Quality of Local Telephone Companies During 2022 and Commendations for Excellent Service Quality Provided in 2022.
  • Headquartered in New Jersey, RingSquared has offices in New York, Texas, Washington, and Florida.
  • Recipients of the New York Department of Public Service Commission commendations must exceed the Commission's Service Standards across multiple CTRR (Customer Trouble Report Rate) measures.
  • RingSquared is pleased to have scored a perfect 100% CTRR and a 0% PSC (Public Service Commission) complaint rate for 2022.

Jackson Receives Highest Customer Service Ranking in Financial Industry for 11th Consecutive Year

Retrieved on: 
Thursday, March 9, 2023
Personal Finance, Finance, Professional Services, Other Professional Services, Insurance, Retirement, Life, Global Jurist of the Year Award, JXN, NYSE, Certification, Ohio National Life Insurance Company, Service quality, Call centre, Customer service, Benchmarking, Operation, FCR, Jackson National Life, Senior, Nursing, SQM

Jackson National Life Insurance Company (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), was recognized with four awards from Service Quality Measurement Group, Inc. (SQM)2 for excellence in contact center service in 2022.

Key Points: 
  • Jackson National Life Insurance Company (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), was recognized with four awards from Service Quality Measurement Group, Inc. (SQM)2 for excellence in contact center service in 2022.
  • In addition to earning the “Highest Customer Service — Financial Industry” award for achieving the highest first-call resolution (FCR) score in the market, Jackson was also named a “Call Center of the Year Finalist” for receiving high ratings in customer and employee experience among a field of over 500 leading international contact centers.
  • We wish to congratulate them on this truly outstanding performance.”
    SQM’s awards recognize top performance based on customer feedback on his or her service experience when calling the call center, including satisfaction with the customer service representative and resolution of the call.
  • Feedback comes from the customers who contacted Jackson as well as employees who work in a contact center.

Mitsubishi Motors Tops Mass-Market Segment of J.D. Power 2023 U.S. Customer Service Index Study

Retrieved on: 
Thursday, March 9, 2023
Ward, Study, Service quality, CSI, Growth, Mitsubishi Motors, Mitsubishi Group, Outlander, Engine, Mass market, MMNA, Overalls, The Study, Green Car Journal, Maintenance, Green, Mitsubishi Outlander, Automotive industry, Online shopping

Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in the mass-market segment in the annual study of customer satisfaction with service at new-vehicle dealerships.

Key Points: 
  • Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in the mass-market segment in the annual study of customer satisfaction with service at new-vehicle dealerships.
  • Power U.S. CSI Study includes model segment rankings to provide even more granularity about the service experience based on customer preferences, vehicle use and more.
  • Power U.S. CSI Study examines customer satisfaction with maintenance and repair service at new-vehicle dealerships.
  • The study examines satisfaction in five measures of service experience – Service Initiation, Service Advisor, Service Facility, Vehicle Pick-up and Service Quality – to calculate Overall CSI scores.

Papa Murphy’s Awarded on Newsweek’s America’s Favorite Restaurant Chains List for a Second Year in a Row

Retrieved on: 
Tuesday, January 3, 2023
Restaurant, Newsweek, Hygiene, COVID-19, Food, Treatment, Service quality, Engagement, SVP, Fast food, Environment

VANCOUVER, Wash., Jan. 03, 2023 (GLOBE NEWSWIRE) -- Papa Murphy’s Take 'N’ Bake Pizza has been recognized on Newsweek’s list of America’s Favorite Restaurant Chains 2023.

Key Points: 
  • VANCOUVER, Wash., Jan. 03, 2023 (GLOBE NEWSWIRE) -- Papa Murphy’s Take 'N’ Bake Pizza has been recognized on Newsweek’s list of America’s Favorite Restaurant Chains 2023.
  • The awards list was announced on December 14, 2022, and can currently be viewed on Newsweek’s website .
  • The America's Favorite Restaurant Chains 2023 list highlights the nation’s top restaurant chains based on an independent survey of American restaurant customers and employees.
  • Papa Murphy’s is beyond ecstatic to be recognized on Newsweek’s list of America’s Favorite Restaurant Chains 2023.