Customer value proposition

Outsell Innovates Again - Customer Value Now Integrated into Customer Engagement Platform

Retrieved on: 
Wednesday, May 3, 2023
BDC, Feedback, Senior, Marketing, Business, Customer value proposition, NADA, Customer, National Automobile Dealers Association, Retail

MINNEAPOLIS, May 3, 2023 /PRNewswire/ -- Outsell, a data and technology company with the automotive industry's leading Customer Engagement Platform, has added groundbreaking customer value scoring to the insights it provides dealerships.

Key Points: 
  • MINNEAPOLIS, May 3, 2023 /PRNewswire/ -- Outsell , a data and technology company with the automotive industry's leading Customer Engagement Platform, has added groundbreaking customer value scoring to the insights it provides dealerships.
  • Using real-time and historic behavior, purchase/service transactions and other unique patterns, Outsell is launching Customer Value scoring that continually listens, predicts and engages customers at scale.
  • The new Customer Value score is integrated throughout the Outsell Platform so it is easy to see and use.
  • The Customer Value scoring is also featured prominently on the Customer Profile and In-Market Profile in Outsell's convenient Customer Engagement Platform portal.

Southwest Airlines Joins Sabre Providing Industry-Standard Level Of Access To Carrier's Low Fares And Network As It Welcomes Business Travelers Back To The Sky

Retrieved on: 
Monday, July 26, 2021
Aviation, Airlines, Low-cost carriers, Southwest Airlines, Airline, Human activities, Airline tickets, Civil aviation, Southwest Effect

As more businesses begin to open, we look forward to welcoming more travelers back to the sky with Southwest's famous Hospitality and Heart that sets Southwest apart within the airline industry."

Key Points: 
  • As more businesses begin to open, we look forward to welcoming more travelers back to the sky with Southwest's famous Hospitality and Heart that sets Southwest apart within the airline industry."
  • Southwest has a robust network of point-to-point service with a strong presence across top leisure and business markets.
  • Southwest coined Transfarency to describeits purposed philosophy of treating Customers honestly and fairly, and low fares actually staying low.
  • Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA.

Schneider Electric unveils mySchneider: an all-in-one personalized digital experience for its customers and partners

Retrieved on: 
Wednesday, July 21, 2021
Marketing, Articles, Business, Services marketing, Digital transformation, Customer experience, Personalization, Customer value proposition, Customer satisfaction

More than one million customers and partners worldwide logged in on the company's website, se.com, are now offered a simplified, personalized, end-to-end experience based on their preferences

Key Points: 
  • More than one million customers and partners worldwide logged in on the company's website, se.com, are now offered a simplified, personalized, end-to-end experience based on their preferences
    MISSISSAUGA, ON, July 21, 2021 /CNW/ - Schneider Electric , the leader in the digital transformation of energy management and automation, achieves a key milestone in offering a personalized digital experience for logged in customers and partners on se.com.
  • The new all-in-one experience is a result of the digital transformation that aims at delivering best-in-class digital customer journey to improve customer satisfaction and to support their business growth.
  • "mySchneider experience is a fundamental building block within our digital transformation strategy that prioritizes customer needs and helps us deliver best-in-class digital tools and capabilities for our customers."
  • Schneider Electric aims to enable its customers to save time, work more efficiently with their customers and keep track of key data in one place.

Driveway Enhances Customer Shopping Experience with Affordability and AI Financing Guidance Features

Retrieved on: 
Tuesday, July 6, 2021
Lithia Motors, Customer experience, Lithia, Customer value proposition, Draft:Driveway.com

"Driveway's three new features promote transparency and address customer desires to better understand affordability," said Bryan Deboer, President and CEO at Lithia & Driveway (LAD).

Key Points: 
  • "Driveway's three new features promote transparency and address customer desires to better understand affordability," said Bryan Deboer, President and CEO at Lithia & Driveway (LAD).
  • "Financing is one of the most complex components of the vehicle buying process and these Driveway features allow the customer to solve for their financing needs quickly, easily and independently."
  • Driveway's shopping experience makes it easy for shoppers to navigate and find inventory based on monthly payment.
  • We have designed the Driveway experience to anticipate and address all customer needs," said George Hines, Chief Innovation and Technology Officer at Lithia & Driveway (LAD).

Dealer.com's Latest Updates Personalize Dealership Marketing to Every Shopper

Retrieved on: 
Tuesday, May 25, 2021
Marketing, Customer experience, Business, Brand management, Touchpoint, Cox Automotive, Cox Enterprises, Customer value proposition, Services marketing

Dealerships must personalize each customer's path to purchase and cater to their diverse needs at all touchpoints.

Key Points: 
  • Dealerships must personalize each customer's path to purchase and cater to their diverse needs at all touchpoints.
  • Dealer.com's latest enhancements, including a homepage redesign, remote services marketing and site-wide free-text search, deliver on the company's promise to convert customer needs into powerful shopping and buying experiences from anywhere.
  • Remote Sales and Service Marketing: Many dealerships that introduced remote services during the pandemic have continued to offer them thanks to popular demand.
  • Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with annual revenues of nearly $20 billion.

Knowledge Management Provides an Edge in Delivering Superior Customer Experiences

Retrieved on: 
Monday, May 17, 2021
Marketing, Customer experience, Brand management, Services marketing, Product management, Touchpoint, Customer value proposition, Customer engagement, Customer

b'Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan\nSANTA CLARA, Calif., May 17, 2021 /PRNewswire/ --Customer experience (CX) is the competitive battleground companies now face.

Key Points: 
  • b'Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan\nSANTA CLARA, Calif., May 17, 2021 /PRNewswire/ --Customer experience (CX) is the competitive battleground companies now face.
  • A superior level of customer engagement is possible by leveraging customer data across touchpoints to deliver a truly seamless customer experience through knowledge management (KM).\nFrost & Sullivan\'s latest executive brief, Knowledge is the Key to Customer Experience Success, analyzes how knowledge management can help companies enhance customer experiences.\nTo download the complimentary executive brief, please visit: http://frost.ly/55d .\n"KM can boost a company\'s customer support by curating the collective knowledge of a company and can be further coupled with external sources for broader understanding and useful insights, bringing fast return on investment," explained Nancy Jamison, ICT | Industry Director at Frost & Sullivan.
  • "Providing agents with the right information at the right time to assist customers or having that information automated within self-service options increases the speed of service and customer satisfaction.
  • "\n"Powered by AI, Verint KM uses machine learning, natural language processing and other emerging technologies to understand and analyze customer requirements, regardless of the channel.

Knowledge Management Provides an Edge in Delivering Superior Customer Experiences

Retrieved on: 
Monday, May 17, 2021
Marketing, Customer experience, Brand management, Services marketing, Product management, Touchpoint, Customer value proposition, Customer engagement, Customer

b'Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan\nSANTA CLARA, Calif., May 17, 2021 /PRNewswire/ --Customer experience (CX) is the competitive battleground companies now face.

Key Points: 
  • b'Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan\nSANTA CLARA, Calif., May 17, 2021 /PRNewswire/ --Customer experience (CX) is the competitive battleground companies now face.
  • A superior level of customer engagement is possible by leveraging customer data across touchpoints to deliver a truly seamless customer experience through knowledge management (KM).\nFrost & Sullivan\'s latest executive brief, Knowledge is the Key to Customer Experience Success, analyzes how knowledge management can help companies enhance customer experiences.\nTo download the complimentary executive brief, please visit: http://frost.ly/55d .\n"KM can boost a company\'s customer support by curating the collective knowledge of a company and can be further coupled with external sources for broader understanding and useful insights, bringing fast return on investment," explained Nancy Jamison, ICT | Industry Director at Frost & Sullivan.
  • "Providing agents with the right information at the right time to assist customers or having that information automated within self-service options increases the speed of service and customer satisfaction.
  • "\n"Powered by AI, Verint KM uses machine learning, natural language processing and other emerging technologies to understand and analyze customer requirements, regardless of the channel.

The Evolution of Centrilogic: Company Growth Sparks an Expansion of Services and Rebrand

Retrieved on: 
Wednesday, May 12, 2021
Customer experience, Customer value proposition, Value proposition

Today, Centrilogic proudly unveiled its expanded suite of offerings, showcasing its end-to-end IT portfolio and unique customer value proposition.

Key Points: 
  • Today, Centrilogic proudly unveiled its expanded suite of offerings, showcasing its end-to-end IT portfolio and unique customer value proposition.
  • These additions have strengthened the unified Centrilogic brand in key areas of technology, yielding exponential results.
  • With every partnership, Centrilogic is given the privilege to help a company realize its digital potential.
  • With regional headquarters in Canada, USA, and the United Kingdom, Centrilogic delivers solutions to innovative companies worldwide.\n'

DXP Enterprises, Inc. Announces Acquisition of Carter & Verplanck

Retrieved on: 
Monday, May 3, 2021
Engineering, Environment, Utilities, Manufacturing, Energy, Other Manufacturing, DXP, Customer experience, Customer value proposition, Customer

The purchase price will be financed with cash from DXP\xe2\x80\x99s balance sheet and DXP Enterprises, Inc. common stock as consideration.

Key Points: 
  • The purchase price will be financed with cash from DXP\xe2\x80\x99s balance sheet and DXP Enterprises, Inc. common stock as consideration.
  • Similar to DXP, Carter & Verplanck is focused on providing superior customer service and product expertise.
  • "\nKent Yee, CFO, stated, "Carter & Verplanck complements our recent acquisitions and provides us with a platform to effectively serve the water and wastewater customer needs.
  • DXP\'s breadth of MROP products and service solutions allows DXP to be flexible and customer-driven, creating competitive advantages for our customers.

Carter Brothers Announces a New Strategic Alliance With Zep Inc.

Retrieved on: 
Thursday, April 1, 2021
Customer experience, Customer value proposition

Carter Brothers utilizes an extensive network of W/MBE service partners to deliver premium services and solutions.

Key Points: 
  • Carter Brothers utilizes an extensive network of W/MBE service partners to deliver premium services and solutions.
  • Our customers desire Turnkey Solutions and as the leader of Carter Brothers, I had to pivot the company to meet our customer needs.
  • My team is responsible for combining our products & services and years of experience across all industries to ensure the success of this Strategic Alliance.
  • Working with Zep, Carter Brothers will provide services such as operations, maintenance, cleaning/custodial, grounds, and landscaping.