EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement
MIDDLESBOROUGH, England and LAS VEGAS, June 23, 2023 /PRNewswire-PRWeb/ -- EvaluAgent, a contact center quality assurance and performance improvement software, announced today that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-stage B2B software companies.
- As organizations seek to simultaneously maximize customer and agent satisfaction, EvaluAgent delivers software carefully architected to achieve both goals.
- "EvaluAgent was built after decades in contact center operations and seeing up-close how quality assurance, agent performance improvement, and related workflows desperately needed better solutions," Co-Founder and CEO Jaime Scott said.
- EvaluAgent's Quality Assurance and Auto-QA products make up the platform's core, helping contact centers customize, execute, and analyze the scoring of all interactions across all channels.
- "The platform shines for small and mid-market contact centers, while also having the capacity to serve enterprise-level businesses with large contact center operations.