Customer Service Excellence

Anserve, Inc., Receives the 2020 CAM-X Award of Excellence

Sunday, October 18, 2020 - 8:00pm

BUTLER, NJ, Oct. 18, 2020 /PRNewswire-PRWeb/ -- Anserve, Inc. of Butler, NJ received the CAM-X Award of Excellence for the sixth straight year.

Key Points: 
  • BUTLER, NJ, Oct. 18, 2020 /PRNewswire-PRWeb/ -- Anserve, Inc. of Butler, NJ received the CAM-X Award of Excellence for the sixth straight year.
  • "I would like to thank all of our team members for helping Anserve win the CAM-X Award of Excellence for the sixth consecutive year.
  • "The Award of excellence program is designed to evaluate the caller first in every aspect of the call.
  • By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry," says CAM-X President Garrett Bidewell.

Outstanding Service Brings Home National Award

Wednesday, October 14, 2020 - 3:07pm

The Award of Excellence program is designed to evaluate the caller first in every aspect of the call.

Key Points: 
  • The Award of Excellence program is designed to evaluate the caller first in every aspect of the call.
  • By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry.
  • Congratulations!"
  • Now a fifteen-time winner, Direct Line Tele Response has earned the Platinum Award for fifteen consecutive years.CAM-X extends its congratulations to the staff of Direct Line Tele Response on their proven quality service to their customers.

Publix Ranked No. 1 Supermarket in America for Customer Service by Newsweek

Wednesday, October 14, 2020 - 9:30pm

Publix has been named to Newsweeks 2021 Americas Best Customer Service list, ranking No.

Key Points: 
  • Publix has been named to Newsweeks 2021 Americas Best Customer Service list, ranking No.
  • We are honored to be recognized with this award by our customers, said Publix Director of Communications Maria Brous.
  • Publix associates work hard to treat our customers like royalty, and were grateful to be acknowledged for customer service excellence in our industry.
  • Visit newsweek.com/Americas-best-customer-service-2021 to read more about Americas Best Customer Service list, including Publix's ranking in the supermarket category.

Metro Detroit Hospitality Community Celebrates the Best in the Tourism Industry at 25th Anniversary of the ROSE Awards

Thursday, August 29, 2019 - 1:00pm

DETROIT, Aug. 29, 2019 /PRNewswire/ --The Detroit Metro Convention & Visitors Bureau (DMCVB) honored 187 members of the metro Detroit hospitality community for their excellent customer service at the 25th Anniversary of the Recognition of Service Excellence (ROSE) Awards.

Key Points: 
  • DETROIT, Aug. 29, 2019 /PRNewswire/ --The Detroit Metro Convention & Visitors Bureau (DMCVB) honored 187 members of the metro Detroit hospitality community for their excellent customer service at the 25th Anniversary of the Recognition of Service Excellence (ROSE) Awards.
  • During the ceremony Premium Event Services was also awarded the William F. McLaughlin Hospitality Award.
  • This is the only award in the state of Michigan that honors customer service excellence in businesses.
  • "The ROSE Awards is our opportunity to say thank you to our partners for all they do to help metro Detroit rise above the rest in providing customer service."

NETSCOUT Honored for the Ninth Time for Delivering ‘World-Class’ Customer Service

Tuesday, July 16, 2019 - 2:00pm

NETSCOUT is a nine-time winner of the award, demonstrating the companys investment and dedication to implementing a successful customer experience.

Key Points: 
  • NETSCOUT is a nine-time winner of the award, demonstrating the companys investment and dedication to implementing a successful customer experience.
  • Each year thousands of international and domestic companies are invited to apply for the NFSB Award in categories such as technical support, field service, customer service, professional services, account management and other customer facing groups.
  • The NFSB award criteria includes achieving Customer Satisfaction (CSAT) ratings of over 4.0 out of 5.0 for the calendar year.
  • The NorthFace ScoreBoard Award is widely recognized as the most prestigious award for customer service excellence due to its unique customer only voting criteria.

CRMI Honors 33 Companies for Delivering 'World-Class' Customer Service; 3 Cited for Certification in Employee Customer Relationship Training

Tuesday, May 21, 2019 - 8:15pm

Also, CRMIrecognized three companies for meeting the rigorous employee-customer relationship training requirements needed for CEMPRO Awardcertification.

Key Points: 
  • Also, CRMIrecognized three companies for meeting the rigorous employee-customer relationship training requirements needed for CEMPRO Awardcertification.
  • The award criteria requires the entire applicable CFG to receive the training, and 90% must achieve a minimum test score of 80% within a calendar year.
  • "The NorthFace ScoreBoard Award is widely recognized as the most prestigious award for customer service excellence, due to its unique customer-only vote criteria.
  • The 33 companies achieved a 4.0 or above out of a possible 5.0 or an equivalent rating system.

NICE Announces CX Excellence Award Winners at Interactions 2019, Recognizing Customer Service Excellence and Innovation

Wednesday, April 17, 2019 - 11:30am

NICE (Nasdaq: NICE) today honored the winners of its annual CX Excellence Awards, recognizing organizations for demonstrating excellence and innovation to ensure unparalleled customer experiences and drive positive business outcomes.

Key Points: 
  • NICE (Nasdaq: NICE) today honored the winners of its annual CX Excellence Awards, recognizing organizations for demonstrating excellence and innovation to ensure unparalleled customer experiences and drive positive business outcomes.
  • The 15 award winners across five categories were announced at Interactions 2019 , the industrys largest customer experience event.
  • The CX Excellence Award winners represent an expansive spectrum of industries including financial services, healthcare, insurance, retail, telecommunications, utilities and more.
  • The winners are:
    Barak Eilam, CEO, NICE said, "We're proud to celebrate companies that made innovation a priority and have taken their businesses to new heights of customer service excellence.

Driving Customer Service Excellence: UniFirst Names 2018 Aldo Croatti Award Winners

Wednesday, October 24, 2018 - 1:00pm

WILMINGTON, Mass., Oct. 24, 2018 /PRNewswire/ -- UniFirst Corporation, a leading provider of customized work uniform programs, corporate attire, and facility service products to businesses throughout North America, has selected nine route service representatives (RSRs) as recipients of the prestigious 2018 Aldo Croatti Award, the most coveted of all UniFirst Corporation recognitions.

Key Points: 
  • WILMINGTON, Mass., Oct. 24, 2018 /PRNewswire/ -- UniFirst Corporation, a leading provider of customized work uniform programs, corporate attire, and facility service products to businesses throughout North America, has selected nine route service representatives (RSRs) as recipients of the prestigious 2018 Aldo Croatti Award, the most coveted of all UniFirst Corporation recognitions.
  • Named after UniFirst's founder, the Aldo Croatti Award is presented to those RSRs who exemplify customer service excellence and satisfaction, while retaining 100% of their customers for an entire fiscal year.
  • Their new trucks will also be embellished with a special award insigniaa mark of distinctionrecognizing the RSR as a superior customer service representative.
  • UniFirst's Aldo Croatti Award winners for 2018 are as follows:
    "Customer focus and service excellence are critical to UniFirst's continued success and these RSRs represent the 'best of the best' when it comes to providing superior customer service day in and day out,"said Steven Sintros, UniFirst president and CEO.