Aragon Releases Its 2020 Globe for Intelligent Contact Centers
PALO ALTO, Calif., June 16, 2020 /PRNewswire-PRWeb/ --Aragon Research identifies fifteen major providers in its second edition of the Aragon Research Globe for Intelligent Contact Centers, 2020 , published today.
- PALO ALTO, Calif., June 16, 2020 /PRNewswire-PRWeb/ --Aragon Research identifies fifteen major providers in its second edition of the Aragon Research Globe for Intelligent Contact Centers, 2020 , published today.
- Due to COVID-19, many physical contact centers closed, forcing call centers to enable their associates to work remotely.
- Aragon estimates that 40% of the workforce will work remotely by the end of 2022, and contact centers are not immune to this trend.
- Aragon clients can access the Aragon Research Globe for Intelligent Contact Centers, 2020 , in the AIN client community or on aragonresearch.com.