Coq

ChatGPT Enhances the B2B Customer Experience Delivered by Esker’s Customer Service Solution Suite

Retrieved on: 
Tuesday, May 23, 2023
Data Management, Banking, Accounting, Technology, Professional Services, Telecommunications, Software, Artificial Intelligence, Fintech, Human Resources, Finance, Natural language processing, Human, Classification, ERPs, ChatGPT, Coq, CS, ERP, CSR, NLP, Work, Customer service, CRMS, CRM, Congressional pension, AI, Automation, Sales

Built into Esker’s Customer Inquiry Management solution, ChatGPT provides Customer Service (CS) professionals with an additional resource to efficiently handle customer inquiries such as order status, availability, pricing requests and product information questions.

Key Points: 
  • Built into Esker’s Customer Inquiry Management solution, ChatGPT provides Customer Service (CS) professionals with an additional resource to efficiently handle customer inquiries such as order status, availability, pricing requests and product information questions.
  • This added element of AI assistance enables CS teams to answer customer requests on time, increase customer satisfaction, and focus on more impactful and proactive outbound efforts.
  • “Managing a shared Customer Service inbox can get pretty messy, with inquiries often falling through the cracks and frustrated customers on the other end,” said Aurélien Coq, Customer Service Product Manager at Esker.
  • “While not intended to replace a CSR, ChatGPT is an incredibly useful tool that improves the customer service workflows and the customer experience,” concluded Coq.

Coq Proof Completed By Carnegie Mellon Professor Confirms Hashgraph Consensus Algorithm Is Asynchronous Byzantine Fault Tolerant

Retrieved on: 
Wednesday, October 17, 2018
Fault-tolerant computer systems, Computing, Proof assistants, Computer programming, Theoretical computer science, Distributed computing, Functional languages, Cryptocurrencies, Hedera Hashgraph, Hashgraph, Coq, Mathematical proof

DALLAS, Oct. 17, 2018 /PRNewswire/ --Hedera18 Developer Conference -- Hedera Hashgraph , a next-generation distributed public ledger with highly diversified governance, today announced that the hashgraph consensus algorithm has been validated as asynchronous Byzantine Fault Tolerant (aBFT) by a math proof checked by computer using the Coq system.

Key Points: 
  • DALLAS, Oct. 17, 2018 /PRNewswire/ --Hedera18 Developer Conference -- Hedera Hashgraph , a next-generation distributed public ledger with highly diversified governance, today announced that the hashgraph consensus algorithm has been validated as asynchronous Byzantine Fault Tolerant (aBFT) by a math proof checked by computer using the Coq system.
  • Unlike most math proofs that are merely checked by humans, a Coq proof is actually checked by a computer.
  • The verification was conducted through the Coq Proof Assistant, which checks that the proof is correct, and was completed by Karl Crary, Associate Professor of Computer Science at Carnegie Mellon University.
  • With the new Coq proof, Hedera becomes the first public ledger that has a computer-verified mathematical proof that it is truly asynchronous BFT.