Leading health systems see significant increases in NPS after adopting NRC Health's Human Understanding® Metric
Gundersen Health System, a non-profit health system based in Wisconsin, and M Health Fairview, a healthcare system located in Minnesota, implemented the HUme into their patient experience surveys--and began developing HUme-centered organization-wide strategies--within the last year and have seen significant increases in NPS.
- Two leading health systems are seeing significant increases in patient loyalty as they implement a system-wide strategy centered around NRC Health’s mission of Human Understanding.
- A newly released case study highlights these impressive results and NRC Health’s Human Understanding Metric (HUme)SM as a driving force.
- Unique in healthcare, the Human Understanding program helps health systems better understand their patients, care teams, consumers, and the broader communities they serve.
- “The Human Understanding Metric (HUme) correlates very strongly with loyalty metrics such as Net Promoter Score,” said Jon Tanner, NRC Health’s Human Understanding Program Director.