First Tech Credit Union

Benson Porter Joins ASA Board of Directors

Retrieved on: 
Tuesday, January 10, 2023

The company today announced that seasoned financial services executive Benson Porter has joined its board of directors, helping accelerate the collaborative banking movement.

Key Points: 
  • The company today announced that seasoned financial services executive Benson Porter has joined its board of directors, helping accelerate the collaborative banking movement.
  • Porter has over 30 years of experience leading both organic and merger-oriented growth strategies along with implementing effective control structures in high growth scenarios.
  • Prior, Porter served as the surviving CEO following the largest merger-of-equals within the credit union industry between Addison Avenue FCU and First Tech Credit Union.
  • I’m confident Benson will help further that mission," said Landon Glenn, CEO and founder of ASA.

First Tech Federal Credit Union Appoints Chief Experience Officer and Chief Marketing Officer

Retrieved on: 
Tuesday, December 6, 2022

SAN JOSE, Calif. and HILLSBORO, Ore., Dec. 6, 2022 /PRNewswire/ -- First Tech Federal Credit Union, the nation's eighth-largest credit union, announced two key executive leadership team appointments. Jason Heupel has assumed the new role of Chief Experience Officer (CXO), where he will lead all retail operations and drive strategy for enhancing the member experience. Brandon Hunt has been named Chief Marketing Officer (CMO) charged with promoting the brand and accelerating growth and member engagement. Heupel and Hunt will report directly to First Tech President and CEO Greg Mitchell.

Key Points: 
  • SAN JOSE, Calif. and HILLSBORO, Ore., Dec. 6, 2022 /PRNewswire/ -- First Tech Federal Credit Union , the nation's eighth-largest credit union, announced two key executive leadership team appointments.
  • Jason Heupel has assumed the new role of Chief Experience Officer (CXO), where he will lead all retail operations and drive strategy for enhancing the member experience.
  • Brandon Hunt has been named Chief Marketing Officer (CMO) charged with promoting the brand and accelerating growth and member engagement.
  • Prior to Nike, Hunt was chief marketing officer at Vesta Home and vice president of growth and digital marketing at e-commerce company The/Studio.

First Tech Federal Credit Union Steps Up Support of Nonprofit Organizations Amid Economic Uncertainty; Invests $4.1M in 2022

Retrieved on: 
Tuesday, November 29, 2022

First Tech Federal Credit Union , the nations eighth largest credit union, announced today that it contributed $4.1 million in funding of nonprofit organizations across California, Oregon, and Washington.

Key Points: 
  • First Tech Federal Credit Union , the nations eighth largest credit union, announced today that it contributed $4.1 million in funding of nonprofit organizations across California, Oregon, and Washington.
  • Alongside the credit unions charitable giving, First Tech employees are dedicated to participating in community engagement efforts and will contribute more than 15,000 volunteer hours this year and personally donate an additional $220,000 to nonprofit organizations.
  • Im proud of the work our employees, members and nonprofit partners have accomplished this year to support our community, said Greg Mitchell, President and CEO of First Tech Federal Credit Union.
  • First Tech has built similar meaningful relationships with over 128 nonprofit partners to support critical programs.

Forrester Announces Full Conference Agenda For Data Strategy & Insights 2022

Retrieved on: 
Thursday, October 20, 2022

CAMBRIDGE, Mass., Oct. 20, 2022 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced the full conference agenda for Data Strategy & Insights 2022, being held in Austin, Texas, and digitally, December 6–7, 2022. According to Forrester, advanced insights-driven businesses — firms that have successfully built a closed-loop learning culture for finding and acting on insights — are eight times more likely to grow by 20% or more than beginner firms. Achieving advanced maturity remains elusive, however, with only 7% of insights-driven businesses classified as advanced.

Key Points: 
  • CAMBRIDGE, Mass., Oct. 20, 2022 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced the full conference agenda for Data Strategy & Insights 2022 , being held in Austin, Texas, and digitally, December 67, 2022.
  • Data Strategy & Insights will help leaders tackle technical and organizational challenges associated with data, including ensuring data quality and governance; innovating with analytics and AI; investing in data engineering, staffing, and resources; and advancing data ownership and literacy across their organizations.
  • Register to attend Forrester's Data Strategy & Insights 2022 conference.
  • View the full agenda and speakers for Data Strategy & Insights 2022.

First Tech Federal Credit Union Uses Pega to Help Drive Efficiency Across Business Operations and Customer Experiences

Retrieved on: 
Tuesday, September 13, 2022

CAMBRIDGE, Mass., Sept. 13, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced First Tech Federal Credit Union (First Tech), the nation's ninth-largest credit union, deployed Pega Customer Service for Financial Services™ to help enhance member and employee experiences. The software enables First Tech to reduce manual processes, freeing employees to close cases quicker and spend more time helping members. 

Key Points: 
  • CAMBRIDGE, Mass., Sept. 13, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced First Tech Federal Credit Union (First Tech), the nation's ninth-largest credit union, deployed Pega Customer Service for Financial Services to help enhance member and employee experiences.
  • The software enables First Tech to reduce manual processes, freeing employees to close cases quicker and spend more time helping members.
  • First Tech previously used several platform vendors, including Salesforce, to drive their customer service experience.
  • First Tech Federal Credit Union is a $15+ billion institution headquartered in San Jose, California.

Sinequa Announces New Aerospace and Federal Defense Business Unit

Retrieved on: 
Monday, September 12, 2022

Enterprise Search leader Sinequa has today announced a new business practice dedicated to the specific needs of public and private agencies serving the US Aerospace and Defense (A&D) industry.

Key Points: 
  • Enterprise Search leader Sinequa has today announced a new business practice dedicated to the specific needs of public and private agencies serving the US Aerospace and Defense (A&D) industry.
  • Sinequas Bob Lewis will spearhead the companys A&D business development and expansion of technology services in his new role as Senior Vice President Aerospace & Federal Business Unit.
  • Sinequas new Aerospace and Federal Defense Business Unit is the first of many strategic growth initiatives we are launching to grow our customer footprint and expand our partner ecosystem, including government contractors and systems integrators, said Alexandre Bilger, CEO of Sinequa.
  • It is home to the countrys leading aerospace and defense contractors, NASAs Marshall Space Flight Center, the US Army Missile Defense Agency, Redstone Arsenal, the FBI, and Cummings Research Park.

Second annual Arizent and Monigle research report, Humanizing the Bank Customer Experience, finds client loyalty is not guaranteed with the rise of alternative providers

Retrieved on: 
Tuesday, August 16, 2022

NEW YORK, Aug. 16, 2022 /PRNewswire-PRWeb/ -- New surveys conducted by Arizent, the parent company of American Banker, a comprehensive information resource serving senior executives in banking and financial services, and Monigle, a creative brand experience agency, examines where the fragmentation of financial services is putting pressure on customer loyalty, and where financial institutions can adjust their strategies to meet new customer expectations.

Key Points: 
  • The survey results indicate that consumers are taking a more expansive view of what it means to be a bank and are willing to engage with a broader ecosystem of providers.
  • "This rising popularity has even extended to retailers with expansive customer bases," Janet King, Vice President of Arizent Research, says.
  • The research also leverages a social sciences-based framework that evaluates the most important human elements of experience and accurately predicts customer satisfaction and loyalty.
  • In the second survey, 5,504 U.S. consumers evaluated 50 leading FIs on the factors proven to drive customer satisfaction and advocacy.

First Tech Federal Credit Union Selects Zebra Technologies to Digitize Banking Processes

Retrieved on: 
Monday, August 1, 2022

We chose Zebras Reflexis for Banking solution for its ease of use and ability to improve compliance within our Experience Centers, said Holly Hoekman, Director, Training & Optimization at First Tech Federal Credit Union.

Key Points: 
  • We chose Zebras Reflexis for Banking solution for its ease of use and ability to improve compliance within our Experience Centers, said Holly Hoekman, Director, Training & Optimization at First Tech Federal Credit Union.
  • Reflexis for Banking will help First Tech Federal Credit Union streamline branch operations processes to elevate the customer experience, enhance controls, deliver operational efficiency and improve employee satisfaction.
  • First Tech Federal Credit Union selected Zebras Reflexis for Banking software solution to improve compliance, employee engagement and customer service within their Experience Centers.
  • First Tech Federal Credit Union will use Reflexis for Banking to automate branch audit processes and task management, enhance communications and elevate the customer experience.

First Tech Federal Credit Union Raises more than $1.6 million to Support Children’s Hospitals

Retrieved on: 
Friday, July 29, 2022

The Credit Unions for Kids campaign embodies the value we place on supporting our community and reflects the guiding principle of our people helping people, said Greg Mitchell, First Tech Federal Credit Union President and CEO.

Key Points: 
  • The Credit Unions for Kids campaign embodies the value we place on supporting our community and reflects the guiding principle of our people helping people, said Greg Mitchell, First Tech Federal Credit Union President and CEO.
  • For more information on First Techs community focus and support of Credit Unions for Kids, visit https://www.firsttechfed.com/discover/community-commitment
    First Tech Federal Credit Union is committed to supporting the next generation of leaders, thinkers and innovators.
  • Childrens Miracle Network Hospitals raises funds and awareness for 170 member hospitals that provide 32 million treatments each year to kids across the U.S. and Canada.
  • First Tech Federal Credit Union is a $15+ billion institution headquartered in San Jose, California.

Dataiku Named Snowflake Machine Learning/AI Partner of the Year Award for the 2nd Year in a Row

Retrieved on: 
Tuesday, June 14, 2022

This award was presented at Snowflake Summit 2022 The World of Data Collaboration .

Key Points: 
  • This award was presented at Snowflake Summit 2022 The World of Data Collaboration .
  • We are thrilled to be chosen as Snowflakes 2022 Machine Learning / AI Partner of the Year for the second year in a row, said David Tharp, SVP Ecosystems and Alliances at Dataiku.
  • The power of our AI capability with the Snowflake Data Cloud platform is quickly shifting the landscape of intelligent cloud computing.
  • Together with Dataiku, we are delivering on the promise of machine learning and AI for customers across industries," said Colleen Kapase, SVP of Worldwide Partnerships at Snowflake.