Gas South Fuels Customer Experience with Oracle Cloud
AUSTIN, Texas, March 25, 2024 /PRNewswire/ -- Oracle Energy and Water Customer Edge – To better serve nearly half a million customers across 14 states, Gas South relies on Oracle Utilities Customer Cloud Service. By embracing the combined power of the SaaS solutions and Oracle managed services, the utility has automated key processes to enhance customer care, reduce costs, and improve regulatory compliance. Gas South collaborated with Oracle Consulting Services (OCS) and its team of industry-focused technology delivery experts on the implementation.
- Largest Southeastern natural gas retailer collaborates with Oracle to automate services, reduce costs, and boost efficiency
AUSTIN, Texas, March 25, 2024 /PRNewswire/ -- Oracle Energy and Water Customer Edge – To better serve nearly half a million customers across 14 states, Gas South relies on Oracle Utilities Customer Cloud Service. - "Gas South is driven by a desire to innovate across everything we do, including delivering superb customer service, automating processes for customer experience improvements and resource efficiencies, and maximizing data analytics to better inform critical business decisions," said Greg Dunavant, vice president of customer operations for Gas South.
- Oracle Utilities Customer Cloud Service is transforming our customer experience in meaningful ways and leveraging automation and real-time data management to create powerful business outcomes."
- A longtime Oracle customer, Gas South implemented Oracle Utilities Customer Cloud Service to deliver high-performing customer care and metering in a cloud-optimized platform.