Frost & Sullivan Cites SuccessKPI as a Workforce Optimization Leader and AI-Powered Vendor to Watch in 2024
FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
- FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
- SuccessKPI also has an AI-based approach that allows supervisors to utilize specific language models to score calls and adjust for accuracy on a daily basis.
- The confidence and transparency this move reflects in revealing the future innovation path makes SuccessKPI a vendor to watch out for in 2024 and beyond."
- "SuccessKPI is committed to the relentless pursuit of CX improvement through innovation, analytics and action," said CEO Dave Rennyson.