WFO

Frost & Sullivan Cites SuccessKPI as a Workforce Optimization Leader and AI-Powered Vendor to Watch in 2024

Retrieved on: 
Wednesday, March 6, 2024

FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.

Key Points: 
  • FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
  • SuccessKPI also has an AI-based approach that allows supervisors to utilize specific language models to score calls and adjust for accuracy on a daily basis.
  • The confidence and transparency this move reflects in revealing the future innovation path makes SuccessKPI a vendor to watch out for in 2024 and beyond."
  • "SuccessKPI is committed to the relentless pursuit of CX improvement through innovation, analytics and action," said CEO Dave Rennyson.

CH4 Global Recognized as a Key Climate Solution in the World Farmers' Organisation's "Future of Food" Series

Retrieved on: 
Wednesday, December 20, 2023

The World Farmers' Organisation, representing more than 1.2 billion farmers worldwide, is the driving force behind a compilation of short films on this topic.

Key Points: 
  • The World Farmers' Organisation, representing more than 1.2 billion farmers worldwide, is the driving force behind a compilation of short films on this topic.
  • "As we confront a convergence of challenges, it's essential to recognize the crucial role farmers play in addressing climate change," says Steve Meller, CEO and Co-Founder at CH4 Global.
  • "We are grateful for the opportunity to share CH4 Global's unique and seamless solution for methane mitigation for meat producers.
  • The WFO premiered the documentary during COP28, enabling viewers to gain insights into the critical intersection of farming, climate change, and sustainable solutions.

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Retrieved on: 
Monday, November 27, 2023

Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.

Key Points: 
  • Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.
  • A natural language CX Copilot to interact with CX Observability data and surface unique data correlations.
  • Operata surfaces insights and delivers guidance for improving CX by drawing correlations across historically siloed technical, operations, and experience data.
  • Open-ended natural language interaction fueled by Large Language Models (LLMs) and harmonized Operata data to answer specific, detailed, and complex questions about contact center performance.

World Funk Orchestra (WFO) Unveils Latest Hit Single, "I Speak In Rhythm"

Retrieved on: 
Friday, December 15, 2023

CAPE TOWN, South Africa and NEW YORK, Dec. 15, 2023 /PRNewswire/ -- World Funk Orchestra (WFO) takes the spotlight with their highly anticipated release, "I Speak In Rhythm."

Key Points: 
  • CAPE TOWN, South Africa and NEW YORK, Dec. 15, 2023 /PRNewswire/ -- World Funk Orchestra (WFO) takes the spotlight with their highly anticipated release, "I Speak In Rhythm."
  • The track, "I Speak In Rhythm," blends elements of traditional African rhythms with modern funk and jazz influences.
  • Drawing comparisons to acclaimed artists such as David Byrne, Burna Boy, Vampire Weekend, and Mark Ronson, World Funk Orchestra fearlessly breaks boundaries, defying genres and geographical limitations.
  • With "I Speak In Rhythm," World Funk Orchestra delivers a message of unity and harmony, highlighted by the powerful lyrics, "In every language, we sing.

SANDSIV appoints Jim Davies to its Advisory Board to elevate its Customer Experience strategy

Retrieved on: 
Wednesday, November 29, 2023

LONDON, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, has announced the addition of Jim Davies to its Advisory Board (AB). This collaboration marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in Customer Experience (CX) innovation.

Key Points: 
  • This collaboration marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in Customer Experience (CX) innovation.
  • With over 22 years of experience as a VP Analyst at Gartner, Jim Davies brings expertise in Voice of the Customer (VoC), contact center workforce optimization (WFO), and workforce engagement management (WEM) markets.
  • Jim Davies commented, "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • In addition to Davies, SANDSIV has also announced Jorge Martinez-Arroyo's inclusion on its Advisory Board, founder of Spain's Asociación DEC, the world's first corporate Customer Experience association.

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/

WFO's Debut Release "Strangers On A Train" - A Captivating Musical Film Noir Experience

Retrieved on: 
Tuesday, November 14, 2023

This mesmerizing song, accompanied by a visually stunning music video, offers a unique blend of cinematic storytelling and irresistible World Funk beats.

Key Points: 
  • This mesmerizing song, accompanied by a visually stunning music video, offers a unique blend of cinematic storytelling and irresistible World Funk beats.
  • "Strangers On A Train" takes listeners on an unforgettable journey, weaving together captivating lyrics, exceptional performances, and a masterful arrangement.
  • Don't miss out on this immersive musical experience that blends the worlds of cinema and music seamlessly.
  • Join WFO on their captivating journey and discover the magic of "Strangers On A Train" today!

Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations

Retrieved on: 
Tuesday, October 24, 2023

Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimization (WFO), elevating customer experience (CX), and enhancing employee engagement within their organizations.

Key Points: 
  • Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimization (WFO), elevating customer experience (CX), and enhancing employee engagement within their organizations.
  • (Graphic: Business Wire)
    Since 2017, Calabrio has honored nearly 70 companies for their dedication, innovation, and hard work in improving contact center operations.
  • In addition to industry recognition, ONE Award winners receive a charitable donation from Calabrio to a cause of their choice.
  • Jo’s outstanding efforts are evident through her enthusiasm in meeting with other Calabrio customers and sharing her story at events.

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

Retrieved on: 
Wednesday, October 18, 2023

SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report. Frost & Sullivan recognized Genesys for its AI and digital innovations in workforce engagement management (WEM), global industry leadership and capabilities to help organizations deliver the power of empathy to every experience.

Key Points: 
  • SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys® , a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report.
  • Through evaluations based on companies' strengths, innovation, growth and market position, the Frost Radar™: Workforce Optimization Solutions, 2023 report identifies leaders in the Contact Center as a Service (CCaaS) industry that are advancing workforce optimization (WFO).
  • According to Frost & Sullivan, a key factor in Genesys achieving the Leader ranking is its continued investment in Genesys AI.
  • The Frost Radar™: Workforce Optimization Solutions, 2023 report states, "Genesys' latest generative AI addition and acquisition of Exceed.ai expands its predictive, conversational language processing, and analytics capabilities.