MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.
- MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.
- The MCI acquisition furthers MCI's strategic expansion of MCI’s global footprint and enhancement of its tech offerings.
- BYC, headquartered in Cape Town, South Africa, is a rapidly growing global BPO, delivering exceptional Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquee South African, Australian, and United Kingdom enterprise clients.
- Anthony Marlowe, CEO of MCI, expresses MCI’s enthusiasm of the BYC acquisition: "The addition of BYC Aqua to the MCI Group propels our global and technology mission forward in MCI’s ability to offer CX worldwide.