Service Canada

Canada Emergency Response Benefit to Launch on April 6

Wednesday, April 1, 2020 - 8:05pm

As part of the COVID-19 Economic Response Plan, the Government recently introduced the new Canada Emergency Response Benefit .

Key Points: 
  • As part of the COVID-19 Economic Response Plan, the Government recently introduced the new Canada Emergency Response Benefit .
  • That is why the CERB is being jointly administered by Service Canada and the Canada Revenue Agency.
  • This will leverage two of the Government of Canada's largest payment systems, allowing for more timely and accurate delivery of this important emergency benefit.
  • Canadians can count on the Canada Revenue Agency to deliver these critical benefit payments to Canadians during this difficult time."

Statement - COVID-19: In person Service Canada Centres to be closed

Friday, March 27, 2020 - 2:58am

Service Canada employees, along with many other public servants, have been working around the clock to deliver essential supports to Canadians during this difficult time.

Key Points: 
  • Service Canada employees, along with many other public servants, have been working around the clock to deliver essential supports to Canadians during this difficult time.
  • At this time, we will be closing in person Service Canada Centres.
  • Our Citizen Service Officers will be providing personalized service support for EI and pensions applications, in addition to the services provided over the phone by our call centres.
  • Service Canada Community Outreach and Liaison Service staff are contacting communities to offer alternate service delivery methods that will continue to support access to critical programs, services and benefits.

A better and more flexible service experience for Canadians

Thursday, September 6, 2018 - 10:15pm

Today, the Honourable Jean-Yves Duclos, Minister of Families, Children and Social Development and the Honourable Filomena Tassi, Minister of Seniors announced further improvements to Canada Pension Plan and Old Age Security Programs to provide a better, more flexible service experience for Canadians.

Key Points: 
  • Today, the Honourable Jean-Yves Duclos, Minister of Families, Children and Social Development and the Honourable Filomena Tassi, Minister of Seniors announced further improvements to Canada Pension Plan and Old Age Security Programs to provide a better, more flexible service experience for Canadians.
  • ESDC's service transformation is making it easier for Canadians, to access benefits, services, and information how, when and where they want to.
  • "We are transforming our service experience to better meet the needs of Canadians.
  • This means all Canadians, including seniors, have better access to programs that are designed for them."