Service Canada

Minister Gould announces 10-day passport pick-up service is now available at four additional Service Canada Centres

Retrieved on: 
Friday, September 23, 2022

If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers express or urgent pick-up service.

Key Points: 
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers express or urgent pick-up service.
  • Service Canada is continuing its efforts to provide passport services within 50 km of home.
  • On July 25, Service Canada expanded the passport pick-up service to five additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.
  • Since August 17, Canadians with proof of travel have been able to apply for and pick up their passport at Service Canada Centres, namely Trois-Rivires, Sherbrooke, Sault Ste.

Service Canada adjusting operations to serve clients due to National Day of Mourning on September 19

Retrieved on: 
Friday, September 16, 2022

All in-person Service Canada Centres and specialized passport offices will be closed on September 19, in recognition of the National Day of Mourning for Her Majesty Queen Elizabeth II.

Key Points: 
  • All in-person Service Canada Centres and specialized passport offices will be closed on September 19, in recognition of the National Day of Mourning for Her Majesty Queen Elizabeth II.
  • Since the Day of Mourning was announced on September 13, Service Canada employees have been providing clients with solutions tailored to their situation and service need.
  • In addition, Service Canada staff conduct SIN clinics on a frequent basis to help clients apply for SIN without visiting a Service Canada Centre, for example by visiting university campuses or community organizations.
  • Service Canada is posting signage and using digital display units in all offices to advise clients that offices will be closed on Monday, September 19.

Minister Gould announces 10-day passport pick up service at four additional Service Canada Centres

Retrieved on: 
Wednesday, September 7, 2022

In addition to the existing passport offices offering pick-up service, Canadians with proof of travel can now both apply and request in-person pick-up of their passport at a total of eight Service Canada Centres.

Key Points: 
  • In addition to the existing passport offices offering pick-up service, Canadians with proof of travel can now both apply and request in-person pick-up of their passport at a total of eight Service Canada Centres.
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
  • On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.
  • On August 17, Service Canada announced that Canadians with proof of travel can apply for and pick up their passport at Service Canada Centres in Trois-Rivires, Sault Ste.

Members of the Task Force on Services to Canadians, Ministers Ien, Miller, Gould, Alghabra and Fraser, provide an update on recent work to improve government services for Canadians

Retrieved on: 
Monday, August 29, 2022

The task force has been meeting regularly throughout the summer to identify priority areas for action, and outline short- and longer-term solutions to better serve Canadians.

Key Points: 
  • The task force has been meeting regularly throughout the summer to identify priority areas for action, and outline short- and longer-term solutions to better serve Canadians.
  • Today, the task force co-chairs, Ministers Ien and Miller, were joined by Ministers Gould, Alghabra and Fraser, to provide an update on the work undertaken in the recent months to address service delivery issues affecting Canadians.
  • The Government of Canada is working hard to improve the delivery of services that Canadians rely on every day.
  • "The task force is making progress on how to better deliver government services for Canadians that are accessible, timely and efficient.

10-day passport pick up service expansion in Red Deer

Retrieved on: 
Wednesday, August 17, 2022

In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.

Key Points: 
  • In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
  • "By opening a new passport pick-up location in Red Deer, Service Canada staff are adding capacity, streamlining processes, and putting other solutions in place daily for Albertans.
  • On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.

10-day passport pick up service expansion in Sault Ste. Marie

Retrieved on: 
Wednesday, August 17, 2022

In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.

Key Points: 
  • In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
  • Service Canada is fully committed to providing passport services within 50km of the home of Canadians.
  • On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.

Minister Gould announces 10-day passport pick up service at four additional Service Canada Centres

Retrieved on: 
Wednesday, August 17, 2022

In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.

Key Points: 
  • In addition to the existing passport offices offering pick-up service, Canadians can now both apply and request in-person pick-up of their passport at these four Service Canada Centres.
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
  • Service Canada is fully committed to providing passport services within 50km of the home of Canadians.
  • On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.

Statement - Minister Gould announces changes to make it easier for Canadians to receive in person service at more than 300 Service Canada Centres for their mailed-in passport applications

Retrieved on: 
Friday, July 29, 2022

This has been stressful for Canadians and a challenging way for them to get their documents.

Key Points: 
  • This has been stressful for Canadians and a challenging way for them to get their documents.
  • "To help make this process easier for Canadians, Service Canada has implemented a new process.
  • Previously, Canadians could only request transfers in person at one of 35 specialized passport sites (Service Canada Centre Passport Services), or by contacting the call centre.
  • For example, in Ontario, Service Canada has expanded delivery of passport services to 20 scheduled outreach sites.

Minister Gould announces opening of new passport pickup locations

Retrieved on: 
Monday, July 25, 2022

"Now, nearly all specialized passport offices across the country offer pick-up service.

Key Points: 
  • "Now, nearly all specialized passport offices across the country offer pick-up service.
  • In addition to the existing pick-up service at 29 other passport offices , Canadians can request in-person pick-up at any of these 5 new sites.
  • Opening these new pick-up locations will also help reduce lineups at other offices in bigger cities.
  • "We are tackling this challenge through hard work, innovation and dedication, and I am confident we will continue to make meaningful progress."

Update from Minister Gould on passport services

Retrieved on: 
Thursday, July 21, 2022

GATINEAU, QC, July 21, 2022 /CNW/ - "Passport services continue to receive our full attention as we work to improve service delivery.

Key Points: 
  • GATINEAU, QC, July 21, 2022 /CNW/ - "Passport services continue to receive our full attention as we work to improve service delivery.
  • While passport services are not yet back to normal, we have added another tool to share information with Canadians and communicate our progress.
  • "Starting this week, Canadians can learn about the steps we are taking to improve services, see up to date statistics on delivery, and find answers to questions they might have by visiting the Passport Progress web page .
  • This page also provides quick access to information on applying for a passport, finding a Passport Office or Service Canada Centre location, and typical service standards.