Customer experience systems

Chatsworth Products Opens New Global Headquarters in Simi Valley, California

Retrieved on: 
Thursday, October 13, 2022
Customer experience systems, PDU, Harris, ESOP, Corporation, Velocity, GSA Advantage, Manufacturing, UPS, Production equipment control, E-plane and H-plane, Solution, Employee Stock Ownership Plan, Engineering, CA, IOT, GSA, Investment, Artificial intelligence, SIMI, General Services Administration, Evolution, Growth, Organization, Workforce, Multimedia, Technology, Goal, Machine, Oberon, PDT, Internet, View, Motive, Culture, NetPoint, ICT, Lunch, Automation, Econnect, RMR, Internet of things, Factory, Renewable energy, Online shopping, CPI

SIMI VALLEY, Calif., Oct. 13, 2022 /PRNewswire/ -- After more than 30 years of manufacturing products and solutions that power and protect technology investments around the world, Chatsworth Products (CPI) is pleased to announce the official grand opening of a new global headquarters in Simi Valley, Calif.

Key Points: 
  • "The official opening of our new global headquarters represents a major milestone for Chatsworth Products," says President and Chief Executive Officer, Michael Custer.
  • Chatsworth Products (CPI) is a global manufacturer of products and solutions that power and protect your ever-growing investment in information and communications technology for IT and industrial automation applications.
  • Chatsworth Products, Clik-Nut, CPI, CPI Passive Cooling, CUBE-iT, Secure Array, eConnect, Evolution, GlobalFrame, MegaFrame, QuadraRack, RMR, Saf-T-Grip, SeismicFrame, SlimFrame, TeraFrame, Motive and Velocity are federally registered trademarks of Chatsworth Products.
  • EuroFrame, H-Plane, Hi-Bar, In-Plane, M-Frame, NetPoint, Simply Efficient, Skybar, Wi-Tile and ZetaFrame are trademarks of Chatsworth Products and Oberon, a division of Chatsworth Products.

MCE Systems Announces a Next-Gen Update to Its Content Transfer App

Retrieved on: 
Wednesday, August 31, 2022
Data Management, Apps, Applications, Technology, Other Technology, Mobile, Wireless, Software, Networks, Transfer, Solution, CX, List, MCE, Privacy, VAS, UI, CCO, Automation, Customer experience systems, Churn, Video game console, Online shopping

MCE Systems, the global leader in device lifecycle management solutions, has announced an update to their wireless Content Transfer App, part of their full suite of device lifecycle management solutions for mobile operators.

Key Points: 
  • MCE Systems, the global leader in device lifecycle management solutions, has announced an update to their wireless Content Transfer App, part of their full suite of device lifecycle management solutions for mobile operators.
  • The update gives users the ability to perform cross-platform transfer of content during new device onboarding and set-up.
  • Included in this latest update are faster wireless transfer speeds of up to 1.30 min per GB of data, a revised UI for greater control over App branding, and analytics that allow process churn and transfer utilization to be monitored.
  • Content transfer from MCE Systems is IT light, requiring minimal integration into existing systems and is omnichannel-ready with a full start, pause, and resume capability across all touchpoints to meet todays consumer lifestyle demands.

UltraSense Systems appoints Ted Theocheung as Chief Product and Strategy Officer

Retrieved on: 
Wednesday, June 15, 2022
Solution, CX, Lighting, Software as a service, IDEO, Technology, Mercedes-Benz, Crowdsourcing as Human-Machine Translation, Metal, Company, Deep learning, Leadership, Customer experience, Product, 3D, Apple, Mark (given name), Wood, Plastic, User interface, Software, Customer experience systems, Big, Microsoft, HMI, Hewlett Packard Enterprise, Founder CEO, JLR, Machine learning, SAN, Organization, Synaptics, Glass, Leap Motion, Mobile phone, Amazon, Silicon, Google

SAN JOSE, Calif., June 15, 2022 /PRNewswire/ -- Touch HMI sensor and solutions leader, UltraSense Systems adds Ted Theocheung to the executive team as Chief Product and Strategy Officer to pioneer the Smart Surfaces revolution and deliver reliable immersive rich digital user experiences.

Key Points: 
  • SAN JOSE, Calif., June 15, 2022 /PRNewswire/ --Touch HMI sensor and solutions leader, UltraSense Systemsadds Ted Theocheung to the executive team as Chief Product and Strategy Officer to pioneer the Smart Surfaces revolution and deliver reliable immersive rich digital user experiences.
  • With the exponential scale of technology, seamless Customer Experiences (CX) are critical to the delivery of frictionless user experiences.
  • In the Product and Strategy responsibilities, Ted will also lead Marketing and Customer Experience.
  • UltraSense Systems is the leader in Human Machine Interface (HMI) solutions providing a suite of sensors, subsystem modules, full products and software focused on pioneering Smart Surfaces with rapid product integration capabilities.

Latest COVID-19 Variant Scrambles Business Plans and Stresses Internal Communications Capabilities and the Importance of Digital Workplaces

Retrieved on: 
Wednesday, January 19, 2022
Consulting, Professional Services, Technology, Software, Human Resources, Face, Technology, LinkedIn, Corporation, Gold, COVID-19, Community, Knowledge, CEO, IDC, Solution, Software, Instagram, Customer experience systems, Culture, Software as a service, Workforce, Contract, Communication, Business, Twitter, Leadership, Organization, Online shopping, Mobile phone, G2, Facebook

There was a 194% increase in user traffic in the computer/technology industry, 105% increase in retail/wholesale, 85% increase in healthcare, and 69% increase in business services.

Key Points: 
  • There was a 194% increase in user traffic in the computer/technology industry, 105% increase in retail/wholesale, 85% increase in healthcare, and 69% increase in business services.
  • The number of active monthly users increased by 45% for companies with over 5,000 employees and 34% overall.
  • Virtual meeting and messaging applications help but they do not offer the holistic experience of a digital workplace, said Mike Gaburo, CEO of Igloo Software.
  • All Igloo Software solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on.

Digital BSS Market to Advance at CAGR of 11.9% During Forecast Period, Finds TMR Study

Retrieved on: 
Wednesday, December 8, 2021
Cloud, Customer experience systems, BSS, Solution, Research, Digital, Automation, TMR, Growth, EHR, BFSI, Laika (EHR testing framework), Industry, Nokia, OSS, Telecom, US, Hospital, Organization, ZTE, Infosys, Adoption, Comarch, Sigma Software, CRM, Oracle Corporation, IOT, PACS, AI, IBM, Software as a service, Video game, Telecommunication, Network equipment

Organizations in end-use industries are warming up to the potential of digital BSS with built-in CRM to automate the entire customer lifecycle and generate new revenue streams in the digital ecosystem, notes the study on the digital BSS market.

Key Points: 
  • Organizations in end-use industries are warming up to the potential of digital BSS with built-in CRM to automate the entire customer lifecycle and generate new revenue streams in the digital ecosystem, notes the study on the digital BSS market.
  • The demand for converged billing systems spanning payment methods and access methods has helped end-use industries to consolidate revenues from digital services, finds the TMR study on the digital BSS market.
  • The global revenue of the digital BSS market is estimated to reach US$ 9.6 Bn by the end of the forecast period, 2021 - 2031.
  • The growing adoption of SaaS digital BSS solutions in the healthcare industry is generating revenue gains to solution providers in the digital BSS market.

Digital BSS Market to Advance at CAGR of 11.9% During Forecast Period, Finds TMR Study

Retrieved on: 
Wednesday, December 8, 2021
Cloud, Customer experience systems, BSS, Solution, Research, Digital, Automation, TMR, Growth, EHR, BFSI, Laika (EHR testing framework), Industry, Nokia, OSS, Telecom, US, Hospital, Organization, ZTE, Infosys, Adoption, Comarch, Sigma Software, CRM, Oracle Corporation, IOT, PACS, AI, IBM, Traction, Software as a service, Sales, Video game, Telecommunication, Network equipment

ALBANY, N.Y., Dec. 8, 2021 /PRNewswire/ -- Transparency Market Research

Key Points: 
  • Organizations in end-use industries are warming up to the potential of digital BSS with built-in CRM to automate the entire customer lifecycle and generate new revenue streams in the digital ecosystem, notes the study on the digital BSS market.
  • The demand for converged billing systems spanning payment methods and access methods has helped end-use industries to consolidate revenues from digital services, finds the TMR study on the digital BSS market.
  • The global revenue of the digital BSS market is estimated to reach US$ 9.6 Bn by the end of the forecast period, 2021 - 2031.
  • The growing adoption of SaaS digital BSS solutions in the healthcare industry is generating revenue gains to solution providers in the digital BSS market.

Communication Service Providers (CSP) Survey Report 2020: OSS, BSS and Network Software Systems - 20 Questions on Key Current Software Topics - ResearchAndMarkets.com

Retrieved on: 
Thursday, October 8, 2020
Technology, Telecommunications, Telecommunications systems, Quantitative research, Network management, Business software, OSS/BSS, Customer experience systems

The "CSP Survey Report 2020: OSS, BSS and Network Software Systems" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "CSP Survey Report 2020: OSS, BSS and Network Software Systems" report has been added to ResearchAndMarkets.com's offering.
  • This report is a large scale survey of several hundred key personnel within Communication Service Providers (CSPs).
  • This report provides a large body of quantitative data, qualitative information and expert opinion on the burning issues currently affecting telecommunications service providers and software vendors.
  • What proportion of customer service orders do you estimate are currently fully automated from creation to completion within your company?

Deloitte named a global leader in Enterprise Insights Service Provider 2020 report by independent research firm

Retrieved on: 
Monday, June 15, 2020
Service companies, Corporate services, Companies, Deloitte, Industries, Customer experience systems, LiquidHub

NEW YORK, June 15, 2020 /PRNewswire/ -- Deloitte announced today that its been named a global leader by Forrester in Enterprise Insights Service in its recent report, The Forrester Wave: Enterprise Insights Service Providers, Q2 2020 .

Key Points: 
  • NEW YORK, June 15, 2020 /PRNewswire/ -- Deloitte announced today that its been named a global leader by Forrester in Enterprise Insights Service in its recent report, The Forrester Wave: Enterprise Insights Service Providers, Q2 2020 .
  • In defining the service provider landscape, Forrester "identified four market segments: business services and consultancies; technology service providers; pure-play insights providers; and technology or telecom providers.
  • For this evaluation, we combined the segments into two broad categories: enterprise and specialized insights service providers."
  • On the market, the report explains, "Enterprise insights service providers have a heritage in either business and management consulting or technology services and systems integration.

SurveyMonkey Accelerates Position in Customer Experience (CX) Market

Retrieved on: 
Tuesday, June 2, 2020
Marketing, Services marketing, Business, Microeconomics, Brand management, Customer service, Customer experience, SurveyMonkey, Customer experience systems, Customer relationship management

SurveyMonkey will continue to deliver newer customer experience offerings under the GetFeedback Suite brand in 2020 and beyond.

Key Points: 
  • SurveyMonkey will continue to deliver newer customer experience offerings under the GetFeedback Suite brand in 2020 and beyond.
  • The GetFeedback Suite will help organizations seamlessly leverage their customer and operational data, and power automated actions that improve the overall customer experience.
  • This announcement comes on the heels of recent customer wins in 2020, including cybersecurity software provider, SimSpace, which needed to quickly set up customer experience programs across their customer service and product teams to tap into user feedback.
  • Usabillas digital customer experience platform addresses many pain points customer experience professionals face in running an effective digital experience program.

ER-Telecom Holding Selects Netcracker’s Digital BSS to Reduce Time-to-Market for B2B Services

Retrieved on: 
Thursday, March 21, 2019
Technology, Consumer electronics, Data management, Hardware, Internet, Networks, Software, Telecommunications, Nanotechnology, Other Technology, Security, Semiconductor, Mobile, Wireless, VoIP, Telecommunications systems, Netcracker Technology, Customer experience systems, Tata Business Support Services

Netcracker Technology announced today that ER-Telecom Holding has selected Netcrackers Digital BSS as part of its digital transformation.

Key Points: 
  • Netcracker Technology announced today that ER-Telecom Holding has selected Netcrackers Digital BSS as part of its digital transformation.
  • ER-Telecom Holding will use Netcrackers BSS suite to reduce time-to-market for new products, centralize and consolidate core processes and systems, and improve customer experience by creating an ecosystem of compelling digital products and services.
  • ER-Telecom Holding selected Netcrackers Digital BSS, comprised of Digital Marketplace, Customer Channel Management, Sales & Marketing Management, Customer & Partner Management, Revenue Management, Product Management and Hybrid Service & Resource Management offerings.
  • Similarly, Netcrackers Digital Marketplace will help improve customer experience by reducing time-to-market for new digital business services, enabling self-service channels and allowing ER-Telecom Holding to offer a broader set of services comprised of its own offerings as well as those from partners.