Service Canada Centres for Youth

Canadians can now view their Social Insurance Number online

Retrieved on: 
Thursday, August 17, 2023

As part of these modernization efforts, Service Canada has improved the online My Service Canada Account (MSCA) to allow anyone with an account to view their Social Insurance Number (SIN) securely online.

Key Points: 
  • As part of these modernization efforts, Service Canada has improved the online My Service Canada Account (MSCA) to allow anyone with an account to view their Social Insurance Number (SIN) securely online.
  • Applying for and viewing your Social Insurance Number online removes the need to go in-person to a Service Canada Centre and gives clients the flexibility of applying online at their convenience.
  • Service Canada will process the Social Insurance Number within five business days if the online application is complete with all required documents.
  • Once the application is processed, the Social Insurance Number will show up on the client's MSCA.

Passport offices are prepared for the summer season, with new 10-day sites opened this spring

Retrieved on: 
Wednesday, June 21, 2023

This allows Canadians to get service closer to home and helps decrease wait times at passport offices.

Key Points: 
  • This allows Canadians to get service closer to home and helps decrease wait times at passport offices.
  • Canadians who require their passport in less than 10 business days must visit a passport office that offers express or urgent pick-up service and pay for expedited services.
  • "Service Canada has continued to work to improve service quality, accessibility and timeliness of the Passport Program.
  • Since August 15, 2022, the 20 Service Canada Centres offering 10-day passport service have processed over 103,000 passport applications.

Government of Canada outlines resumption of passport services for Canadians following public service labour disruption

Retrieved on: 
Tuesday, May 2, 2023

GATINEAU, QC, May 1, 2023 /CNW/ - Service Canada is prepared to resume all services at Service Canada Centres and Passport offices following the end of the public service labour disruption.

Key Points: 
  • GATINEAU, QC, May 1, 2023 /CNW/ - Service Canada is prepared to resume all services at Service Canada Centres and Passport offices following the end of the public service labour disruption.
  • During the labour disruption, Service Canada processed passports that met the essential criteria for humanitarian or emergency situations.
  • Nationally, Service Canada received approximately 27,900 applications during the disruption, which represents approximately 81% fewer domestic passport applications than forecasted for this period.
  • This includes a network of over 300 Service Canada Centres that can provide 20-day service for passport applications, the 13 Service Canada Centres that offer 10-day pick-up service for passports, as well as 36 specialized passport offices offering 10-day pick-up service.

Service Canada works to improve client experience for passport applicants

Retrieved on: 
Tuesday, March 21, 2023

The new online Passport Application Status Checker provides Canadians with a useful digital service option for passport services.

Key Points: 
  • The new online Passport Application Status Checker provides Canadians with a useful digital service option for passport services.
  • Service Canada worked with Immigration, Refugees and Citizenship Canada, Shared Services Canada and Canadian Digital Service to develop this new tool.
  • Since the launch on August 15, 2022, the 13 Service Canada Centres offering 10-day passport pick-up service have processed over 66,000 passport applications.
  • Service Canada is exploring the feasibility of adding this service to other Service Canada Centres across the country.

Minister Gould announces a return to steady state on passport delivery and encourages Canadians to renew ahead of 10-year passports expiry

Retrieved on: 
Tuesday, January 24, 2023

Over the past 10 months, Service Canada has made significant strides in restoring access for Canadians to timely and efficient passport services.

Key Points: 
  • Over the past 10 months, Service Canada has made significant strides in restoring access for Canadians to timely and efficient passport services.
  • Today, the Minister of Families, Children and Social Development, Karina Gould updated Canadians that passport delivery has returned to pre-pandemic processing times, the backlog has been virtually eliminated, and Service Canada is exceeding its delivery standard for most applications.
  • Since October 3, 2022, all passport applications received, both in person and by mail, have been processed within pre-pandemic service standards.
  • "Over the past year, Canadians have faced difficult and stressful circumstances as there have been delays in passport delivery.

Accessing Employment Insurance for those affected by Hurricane Fiona

Retrieved on: 
Friday, October 14, 2022

Service Canada is standing by to provide services to those in need, including through the Employment Insurance (EI) program.

Key Points: 
  • Service Canada is standing by to provide services to those in need, including through the Employment Insurance (EI) program.
  • To process an EI application, Service Canada will need the applicant's Social Insurance Number (SIN), as well as their mailing and residential addresses.
  • "As communities in Atlantic Canada and Eastern Quebec work to rebuild in the wake of Hurricane Fiona, many will need to access key government services.
  • Canadians wishing to make a financial donation to help those impacted by Hurricane Fiona can do so online at www.redcross.ca , by calling 1-800-418-1111, or by texting FIONA to 20222 to make a $10 donation.

Minister Gould announces 10-day passport pick-up service is now available at four additional Service Canada Centres

Retrieved on: 
Friday, September 23, 2022

If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers express or urgent pick-up service.

Key Points: 
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers express or urgent pick-up service.
  • Service Canada is continuing its efforts to provide passport services within 50 km of home.
  • On July 25, Service Canada expanded the passport pick-up service to five additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.
  • Since August 17, Canadians with proof of travel have been able to apply for and pick up their passport at Service Canada Centres, namely Trois-Rivires, Sherbrooke, Sault Ste.

Service Canada adjusting operations to serve clients due to National Day of Mourning on September 19

Retrieved on: 
Friday, September 16, 2022

All in-person Service Canada Centres and specialized passport offices will be closed on September 19, in recognition of the National Day of Mourning for Her Majesty Queen Elizabeth II.

Key Points: 
  • All in-person Service Canada Centres and specialized passport offices will be closed on September 19, in recognition of the National Day of Mourning for Her Majesty Queen Elizabeth II.
  • Since the Day of Mourning was announced on September 13, Service Canada employees have been providing clients with solutions tailored to their situation and service need.
  • In addition, Service Canada staff conduct SIN clinics on a frequent basis to help clients apply for SIN without visiting a Service Canada Centre, for example by visiting university campuses or community organizations.
  • Service Canada is posting signage and using digital display units in all offices to advise clients that offices will be closed on Monday, September 19.

Minister Gould announces 10-day passport pick up service at four additional Service Canada Centres

Retrieved on: 
Wednesday, September 7, 2022

In addition to the existing passport offices offering pick-up service, Canadians with proof of travel can now both apply and request in-person pick-up of their passport at a total of eight Service Canada Centres.

Key Points: 
  • In addition to the existing passport offices offering pick-up service, Canadians with proof of travel can now both apply and request in-person pick-up of their passport at a total of eight Service Canada Centres.
  • If Canadians need their passport in less than 10 business days, they will need to visit a passport office that offers Express or Urgent pick-up service.
  • On July 25, Service Canada expanded the passport pick-up service to 5 additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance and Richmond.
  • On August 17, Service Canada announced that Canadians with proof of travel can apply for and pick up their passport at Service Canada Centres in Trois-Rivires, Sault Ste.

Members of the Task Force on Services to Canadians, Ministers Ien, Miller, Gould, Alghabra and Fraser, provide an update on recent work to improve government services for Canadians

Retrieved on: 
Monday, August 29, 2022

The task force has been meeting regularly throughout the summer to identify priority areas for action, and outline short- and longer-term solutions to better serve Canadians.

Key Points: 
  • The task force has been meeting regularly throughout the summer to identify priority areas for action, and outline short- and longer-term solutions to better serve Canadians.
  • Today, the task force co-chairs, Ministers Ien and Miller, were joined by Ministers Gould, Alghabra and Fraser, to provide an update on the work undertaken in the recent months to address service delivery issues affecting Canadians.
  • The Government of Canada is working hard to improve the delivery of services that Canadians rely on every day.
  • "The task force is making progress on how to better deliver government services for Canadians that are accessible, timely and efficient.