Authenticx Reports Significant Growth in 2023, Doubling Customer Count
INDIANAPOLIS, Dec. 12, 2023 /PRNewswire/ -- Authenticx, the new standard in healthcare for listening to customer voices at scale, ends 2023 on a high note after building on its 2022 momentum and enhancing its conversational AI models.
- Authenticx's year of significant growth started with a $20M Series B funding round to expand the business, fuel sales and innovate the features of its robust conversational intelligence platform.
- In addition to increasing staff, Authenticx grew its ARR by roughly 2x and doubled its customer count, primarily consisting of large healthcare enterprises.
- Augmenting APIs: Integrates rich customer insights and conversational data into other business systems for unified insights and decision-making.
- Refining Eddy Effect AI Model: Enables users to pinpoint conversational cues that trigger AI identification of customer friction points.