Automation Platforms Spell Business Benefits for U.S. Firms
The 2022 ISG Provider Lens Intelligent Automation Platforms and Products report for the U.S. finds that over the past decade providers have expanded their offerings from discrete robotic process automation (RPA) products to platforms for a range of advanced automation capabilities.
- The 2022 ISG Provider Lens Intelligent Automation Platforms and Products report for the U.S. finds that over the past decade providers have expanded their offerings from discrete robotic process automation (RPA) products to platforms for a range of advanced automation capabilities.
- These platforms, which combine proprietary features, emerging technologies and third-party solutions, have allowed intelligent automation to become a mainstream technology utilized across enterprise software portfolios.
- Modern automation platforms offer capabilities that make businesses more competitive, such as enhanced customer experience based on conversational AI.
- Once organizations understand what these platforms can do and how best to use enterprise data to automate processes at scale, the benefits can be significant.