Plum Voice

TELEO CAPITAL PORTFOLIO COMPANY, SHARPENCX, ACQUIRES PLUM VOICE

Retrieved on: 
Wednesday, November 15, 2023
Acquisition, Organization, Plum Voice, City centre, Sharpening, Contact center telephony, Communication, IVR, Mobile phone, Boston

BOISE, Idaho, Nov. 15, 2023 /PRNewswire/ -- TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX").

Key Points: 
  • BOISE, Idaho, Nov. 15, 2023 /PRNewswire/ -- TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX").
  • Headquartered in Boston, Massachusetts, Plum Voice is dedicated to enhancing business communication by offering AI-powered programmable communications, including advanced Interactive Voice Response (IVR) systems and conversational AI.
  • The integration of Plum Voice's wide range of telecom, conversational AI, and dialog management technologies will help empower Sharpen's customer base with more powerful solutions.
  • The combined technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation," stated TELEO Capital.

Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow

Retrieved on: 
Monday, October 23, 2023
Organization, Acquisition, Plum Voice, Contact center telephony, City centre, Partnership, Human voice, AI, IVR, Mobile phone, Customer service, Sharpening

Plum Voice's robust suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's existing product portfolio.

Key Points: 
  • Plum Voice's robust suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's existing product portfolio.
  • "The merger with Plum Voice represents an exciting milestone in Sharpen's growth journey," said Charlie Newark-French, CEO of Sharpen.
  • Plum Voice, founded in 2000, has built a strong reputation for delivering voice technology solutions that enhance customer engagement and streamline business processes.
  • "It is exciting that Plum Voice is joining forces with Sharpen" said Matt Ervin, Founder and CEO of Plum Voice.

Plum Voice, a leading provider of intelligent virtual agents, launches two new partner programs - Plum Referral+ and Plum Reseller+

Retrieved on: 
Tuesday, November 2, 2021
Business development, Plum, ROI, Unified communications as a service, IVA, Partner, PBX, Ford Torino engine specifications, IVR, Consultant, Plum Voice, PCI-DSS, HIPAA, VARS, AI, Environment, API, MSRP, Solution, Cyber Essentials, GUI, Sales, Online shopping

NEW YORK, Nov. 2, 2021 /PRNewswire-PRWeb/ --These programs allow referral partners and resellers to offer Plum Voice intelligent virtual agent (IVA) solutions, powered by conversational AI, that create high ROI for their end-users.

Key Points: 
  • NEW YORK, Nov. 2, 2021 /PRNewswire-PRWeb/ --These programs allow referral partners and resellers to offer Plum Voice intelligent virtual agent (IVA) solutions, powered by conversational AI, that create high ROI for their end-users.
  • Partners and resellers benefit from our proven, flexible and secure platform for building scalable, mission-critical communication applications and virtual voice agents.
  • Plum Voice Referral+ is perfect for agents, VARS, consultants, and trusted advisors who recommend solutions to their customers.
  • Contact Plum today to learn more about which of these programs is right for you and your customers.

Plum Voice launches AI Fusion™: synergistic use of natural language resources from Amazon, Google, IBM, Microsoft and Nuance to improve Intelligent Virtual Agents (IVA)

Retrieved on: 
Tuesday, September 28, 2021
Public, Human, Health, Solution, Collection, HIPAA, GUI, Human voice, Microsoft, Plum, AI, API, Environment, CEO, Communication, IBM, Fuse, IVA, IVR, Technology, Plum Voice, Education, PCI-DSS, Customer service

Plum Voice has also augmented its pre-built application templates and modules to leverage AI Fusion in virtual agents for consumer finance, healthcare, utilities, education, and other industries.

Key Points: 
  • Plum Voice has also augmented its pre-built application templates and modules to leverage AI Fusion in virtual agents for consumer finance, healthcare, utilities, education, and other industries.
  • Even legacy virtual agent applications running on the Plum Voice platform can now leverage multiple AI engines in real-time as needed to improve outcomes.
  • "Moreover, the AI Fusion ecosystem supported by Plum Voice will continue to evolve as the cutting edge of technology progresses.
  • The hard work invested to optimize dialog state transitions and business logic remains useful even as the underlying AI resources improve."

Market for Interactive Voice Response (IVR) Systems 2020-2027: Global Opportunties Through the Growing Call Centres Sector

Retrieved on: 
Monday, June 28, 2021
Telecommunications, User interface techniques, Technology, Articles, Interactive voice response, Interactivity, Telephony, Assistive technology, Telehealth, Plum Voice, Visual Interactive Voice Response

Interactive Voice Response (IVR) Systems: An Introduction

Key Points: 
  • Interactive Voice Response (IVR) Systems: An Introduction
    NoTable Trends in the IVR Market: A Review
    Exhibit 3: Global Cloud Services Market Size in $ Billion for the Years 2019, 2022 & 2025
    With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services

InvoiceCloud Updates IVR Offering with Enhanced Features

Retrieved on: 
Monday, June 28, 2021
Professional services, Security, Technology, Mobile, Wireless, Finance, Software, User interface techniques, Interactive voice response, Interactivity, Telephony, Plum Voice

The IVR system allows payers to quickly and easily pay their tax, insurance, utility or other bills over the phone.

Key Points: 
  • The IVR system allows payers to quickly and easily pay their tax, insurance, utility or other bills over the phone.
  • The latest enhancements to our IVR solution ensure a payment experience that is engaging, easy, and as frictionless as possible for the consumer.
  • To learn more about the latest IVR enhancements from InvoiceCloud, visit https://resources.invoicecloud.net/cloud-ivr-connect .
  • By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process.

Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics to 2027 - ResearchAndMarkets.com

Retrieved on: 
Thursday, June 24, 2021
Technology, VoIP, Telecommunications, User interface techniques, Technology, Articles, Interactive voice response, Interactivity, Telephony, Assistive technology, Telehealth, Plum Voice, Visual Interactive Voice Response

Interactive Voice Response (IVR) Systems: An Introduction

Key Points: 
  • Interactive Voice Response (IVR) Systems: An Introduction
    NoTable Trends in the IVR Market: A Review
    Exhibit 3: Global Cloud Services Market Size in $ Billion for the Years 2019, 2022 & 2025
    With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services

Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS

Retrieved on: 
Tuesday, September 15, 2020
Telecommunications, Plum Voice, Speech recognition, Telephony, Information privacy, Payment cards, Oral communication, Interactive voice response, Payment Card Industry Data Security Standard

The contact center is therefore descoped from PCI-DSS requirements, thus creating PCI-DSS compliance for an enterprise contact center in a cost-efficient manner.

Key Points: 
  • The contact center is therefore descoped from PCI-DSS requirements, thus creating PCI-DSS compliance for an enterprise contact center in a cost-efficient manner.
  • The Plum Voice cloud has been PCI certified since 2013 and handles many millions of payment dialogs annually.
  • "The secure Plum Voice cloud has long been the preferred platform for many payment processors and enterprises looking to automate sensitive voice dialogs such as those related to payments," notes Matt Ervin, CEO of Plum Voice.
  • Plum Voice products support a variety of voice technologies, including IVR, speech recognition, conversational AI , and voice dialog analytics.

Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Retrieved on: 
Friday, May 29, 2020
User interface techniques, Interactive voice response, Services marketing, Customer service, Telephony, Plum Voice, Human behavior, Visual Interactive Voice Response

BURLINGTON, Mass., May 29, 2020 /PRNewswire-PRWeb/ --Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer.

Key Points: 
  • BURLINGTON, Mass., May 29, 2020 /PRNewswire-PRWeb/ --Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer.
  • Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers.
  • As the company launches Visual IVR with this new customer, Zappix also plans to launch multiple customers in the next couple of weeks as well.
  • Zappix Visual IVR and on-demand customer service solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value.

Global Interactive Voice Response (IVR) Systems Industry

Retrieved on: 
Thursday, July 12, 2018
Telephony, Interactive voice response, Customer service, Human communication, Automated attendant, Speech recognition, Plum Voice

Table 3: Strong Investments in Call Centers to Benefit Demand for IVR as an Essential Call Center Equipment Indispensable in Keeping Operations Effective & Efficient: Global Spending On Call Centers (In US$ Million) by Geographic Region for the Years 2017 & 2022 (includes corresponding Graph/Chart)

Key Points: 
  • Table 3: Strong Investments in Call Centers to Benefit Demand for IVR as an Essential Call Center Equipment Indispensable in Keeping Operations Effective & Efficient: Global Spending On Call Centers (In US$ Million) by Geographic Region for the Years 2017 & 2022 (includes corresponding Graph/Chart)
    Table 4: Strong Smartphone Penetration & a Parallel Rise in Inbound Customer Service Calls from Mobile Devices Strengthens the Business Case for IVR Auto Attendant for High Call Volume Handling: Global Smartphone Connections (in Billion) and Adoption Rate (as % of Total Mobile Connections) for Years 2013 through 2020 (includes corresponding Graph/Chart)
    Continued Use of Telemarketing to Create Valuable Sales Leads, Drives Opportunities for Outbound IVR
    Table 5: With over 24% Growth in B2C eCommerce Sales by 2017, Building Customer Relationships Through IVR is Poised to Receive Mainstream Priority: Global Retail B2C E-Commerce Sales (in US$ Billion) by Geographic Region for the Years 2017 and 2020 (includes corresponding Graph/Chart)
    Table 6: Female Voice Continues to Dominate as the Most Preferred Gender Voice for IVR Systems: Global IVR Systems Market (2017): Percentage Breakdown of Installed Systems by Gender Voice (includes corresponding Graph/Chart)
    Table 7: Commercial Evolution of the Speech Technology Market Bodes Well for the Development of Affordable Speech Enabled IVR: World Market for Voice and Speech Recognition Software (In US$ 000) by Category for the Years 2017 & 2022 (includes corresponding Graph/Chart)
    Table 8: Growing Interest in Customer Experience Monitoring Encourages Investments in IVR Self-Service Business Intelligence: Global Revenue Breakdown for Customer Experience Monitoring Solutions (In US$ 000) by Geographic Region for the Years 2017 & 2020 (includes corresponding Graph/Chart)
    Table 9: Significant Financial Benefits of Cloud Adoption Fuels Interest in Migrating IVR to the Cloud:
    Table 10: Migration to Value Based Healthcare Spurs Opportunities for IVR in Optimizing Patient Satisfaction by Delivering Personalized, High Quality Care: % of Conventional Medicare Payment Linked to Quality & Value in the United States for the Years 2013, 2016 & 2018 (includes corresponding Graph/Chart)
    Table 11: Rising Per Capita Pharmaceutical Spending & the Switch From Branded to Generic Drugs Fuel Competition in Drug Retailing & Bring Valued Added Services Through IVR into the Spotlight:
    Growing Share of Generics in the Global Pharmaceutical Industry for the Years 2013, 2015 & 2020 (includes corresponding Graph/Chart)