ETA

Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution

Retrieved on: 
Tuesday, October 31, 2023

“As we work towards achieving best-in-class service, gaining valuable insights into the final leg of the customer journey is critical,” said Neil Martin, Sales Director at Spacepro.

Key Points: 
  • “As we work towards achieving best-in-class service, gaining valuable insights into the final leg of the customer journey is critical,” said Neil Martin, Sales Director at Spacepro.
  • “By using the Descartes solution to create opportunities for real-time customer engagement in our field service operations, we’ve significantly reduced access issues and gleaned insightful responses regarding the customer experience.
  • Companies can automate customer communication before, during and after deliveries or service appointments with a branded web-based customer portal that supports real-time ETA tracking, provides chat options, and captures customer feedback.
  • Descartes’ real-time customer engagement technology helps companies capitalize on the opportunity to differentiate themselves in final mile delivery performance where delivery excellence is a must-have.”

Shippeo and BuyCo Partner to Provide Full Visibility and Control Over Container Shipping

Retrieved on: 
Monday, November 6, 2023

Shippeo , a leader in digital supply chain visibility, and BuyCo , a premier container shipping platform, have announced a strategic partnership.

Key Points: 
  • Shippeo , a leader in digital supply chain visibility, and BuyCo , a premier container shipping platform, have announced a strategic partnership.
  • This collaboration is set to offer shippers complete visibility and control over the entire container shipping process, encompassing both inland and ocean shipping, from initial planning and booking to real-time tracking.
  • Through this alliance, Shippeo and BuyCo aim to empower large-volume shippers to streamline operations, respond swiftly to any exceptions, and elevate the overall customer experience.
  • Leveraging BuyCo's extensive network of ocean carriers, shippers can easily access vital shipping schedules from their chosen carriers.

Shippeo Named a Customers’ Choice in Latest Gartner® Voice of the Customer Report, Announces New Feature-packed Platform Update

Retrieved on: 
Monday, November 6, 2023

Shippeo , a leading provider of multimodal shipment visibility, has been named a Customers’ Choice in the latest Gartner Peer Insights™ “Voice of the Customer”: Real-Time Transportation Visibility Platforms , scoring the highest customer recommendation rate of all providers.

Key Points: 
  • Shippeo , a leading provider of multimodal shipment visibility, has been named a Customers’ Choice in the latest Gartner Peer Insights™ “Voice of the Customer”: Real-Time Transportation Visibility Platforms , scoring the highest customer recommendation rate of all providers.
  • The recognition follows the unveiling of Shippeo’s latest Autumn platform release at its annual Visibility Now!
  • Shippeo has been recognized by customers as a Customers’ Choice in the October 2023 Gartner Peer Insights “Voice of the Customer”: Voice of the Customers’: Real-Time Transportation Visibility Platforms.
  • The update brings more than 60 new features and enhancements to its Ocean Visibility, Road Visibility, and Carbon Visibility solutions.

Halfords receives investment in its Avayler software business as Bridgestone takes a 5% stake

Retrieved on: 
Wednesday, November 1, 2023

In addition, the Commercial Agreement will allow Bridgestone to leverage Avayler's products in retail stores and mobile applications.

Key Points: 
  • In addition, the Commercial Agreement will allow Bridgestone to leverage Avayler's products in retail stores and mobile applications.
  • The Avayler SaaS solution was developed in-house by Halfords to manage automotive services across its expansive garage network and increasing number of mobile vans.
  • "The Bridgestone investment in Avayler is an important endorsement by one of the world's largest automotive businesses.
  • "As well as becoming a shareholder in Avayler, Bridgestone will also deploy Avayler solutions to support its own mobility solutions and applications for drivers, fleet managers, and vehicle owners."

Halfords receives investment in its Avayler software business as Bridgestone takes a 5% stake

Retrieved on: 
Wednesday, November 1, 2023

In addition, the Commercial Agreement will allow Bridgestone to leverage Avayler's products in retail stores and mobile applications.

Key Points: 
  • In addition, the Commercial Agreement will allow Bridgestone to leverage Avayler's products in retail stores and mobile applications.
  • The Avayler SaaS solution was developed in-house by Halfords to manage automotive services across its expansive garage network and increasing number of mobile vans.
  • "The Bridgestone investment in Avayler is an important endorsement by one of the world's largest automotive businesses.
  • "As well as becoming a shareholder in Avayler, Bridgestone will also deploy Avayler solutions to support its own mobility solutions and applications for drivers, fleet managers, and vehicle owners."

5 Costly Mistakes to Avoid When Booking a Locksmith for Car Key Programming and Key Fob Replacements: #3 Is the Most Common

Retrieved on: 
Monday, October 30, 2023

It often involves waiting for hours to receive assistance or facing unexpected costs, sometimes 3-4 times higher than anticipated.

Key Points: 
  • It often involves waiting for hours to receive assistance or facing unexpected costs, sometimes 3-4 times higher than anticipated.
  • Neglecting to request an ETA : When booking a locksmith , it's essential to pose questions such as 'how long will it take for someone to arrive on the scene?
  • Failure to confirm the vehicle's Year, Make, and Model: It's important to always provide the correct year, make, and model when calling to get a replacement car key or key fob .
  • For example, some companies may charge $400-600 for a key fob with key programming, whereas competitors offer rates as low as $250-300.

project44 Appoints AJ Wilhoit as Chief Product Officer

Retrieved on: 
Thursday, October 26, 2023

CHICAGO, Oct. 26, 2023 /PRNewswire/ -- project44, the leading supply chain visibility platform, announced today that AJ Wilhoit has joined the executive team as Chief Product Officer. An industry veteran with more than two decades of supply chain technology experience, Wilhoit has a proven track record of driving innovation and will build upon project44's transformative SaaS platform, Movement, to help solve the world's most complex supply chain challenges.

Key Points: 
  • With 20+ years of supply chain technology experience, including 13 years spent building supply chain solutions at Amazon, Wilhoit is passionate about delivering an exceptional customer experience
    CHICAGO, Oct. 26, 2023 /PRNewswire/ -- project44 , the leading supply chain visibility platform, announced today that AJ Wilhoit has joined the executive team as Chief Product Officer.
  • "AJ has deep supply chain technology expertise, and a unique understanding of the pain points all stakeholders in the global supply chain face — from shippers to carriers to logistics service providers," said Jett McCandless, project44 Founder and CEO.
  • Prior to joining project44, Wilhoit served as Executive VP of Enterprise Product & Technology at Flexport.
  • Wilhoit spent over 13 years at Amazon, where she held key product and technology leadership roles, the most recent of which was overseeing Amazon's Global Delivery CX.

ETA CEO TO TESTIFY BEFORE HOUSE FINANCIAL SERVICES SUBCOMMITTEE ON WEDNESDAY

Retrieved on: 
Tuesday, October 24, 2023

WASHINGTON, Oct. 24, 2023 /PRNewswire/ -- The Electronic Transactions Association (ETA) is pleased to announce that its CEO, Jodie Kelley, will testify before the House Financial Services Subcommittee on Digital Assets, Financial Technology, and Inclusion, on Wednesday, October 25th, 2023, at 10am ET.

Key Points: 
  • WASHINGTON, Oct. 24, 2023 /PRNewswire/ -- The Electronic Transactions Association (ETA) is pleased to announce that its CEO, Jodie Kelley, will testify before the House Financial Services Subcommittee on Digital Assets, Financial Technology, and Inclusion, on Wednesday, October 25th, 2023, at 10am ET.
  • The hearing, titled 'Modernizing Financial Services through Innovation and Competition,' is set to be a significant moment for the financial services industry.
  • Furthermore, she will highlight the collaborative endeavors between banks and fintech companies and how these synergistic efforts ultimately serve the underserved populations.
  • For more information about ETA and its commitment to promoting innovation and excellence in the payments industry, please visit electran.org.

NEW REPORT SHOWS ST. LUKE'S UNIVERSITY HEALTH NETWORK SAVES $1 MILLION PER YEAR WITH ROUNDTRIP

Retrieved on: 
Wednesday, October 11, 2023

PHILADELPHIA, Oct. 11, 2023 /PRNewswire/ -- Roundtrip, a leading transportation software solution for health systems and health plans, has released a groundbreaking impact study showing substantial cost savings through enhanced patient transportation efficiency. In partnership with St. Luke's University Health Network, Roundtrip implemented its software to reduce inpatient length of stay and improve staff members' operational efficiency. The study revealed $1 million savings annually through a 67% reduction in overnight stays due to transportation delays, along with averting the need to hire six additional communication center operators to manage the escalating volume of patient transportation requests.

Key Points: 
  • Roundtrip releases groundbreaking impact study revealing St. Luke's University Health Network achieves $1 million in cost savings per year by implementing its patient transportation software.
  • PHILADELPHIA, Oct. 11, 2023 /PRNewswire/ -- Roundtrip, a leading transportation software solution for health systems and health plans, has released a groundbreaking impact study showing substantial cost savings through enhanced patient transportation efficiency.
  • In partnership with St. Luke's University Health Network, Roundtrip implemented its software to reduce inpatient length of stay and improve staff members' operational efficiency.
  • "Our collaboration with St. Luke's University Health Network is a testament to their dedication to embracing innovation," said Mark Switaj, CEO at Roundtrip.

Coalition of leading industry stakeholders voice continued support for vital Canadian Payments Act amendments

Retrieved on: 
Wednesday, October 11, 2023

Expanded membership eligibility is essential to broaden safe access and participation on Payments Canada's infrastructure. By broadening access to include payment service providers, credit union locals, and operators of financial market infrastructures that meet regulatory and legislative requirements, the Government of Canada will foster competition and innovation and help ensure the future of digital payments happens within -- and not outside -- the regulatory system.

Key Points: 
  • OTTAWA, ON, Oct. 11, 2023 /CNW/ - Leaders across Canada's payments industry continue to demonstrate unified support for amendments to the Canadian Payments Act to expand Payments Canada's membership.
  • "Payments are changing at an unprecedented rate," said Tracey Black, President and Chief Executive Officer of Payments Canada.
  • Interac supports updating the Canadian Payments Act to enable broadened participation in national payments infrastructure and will continue to work with industry stakeholders to advance opportunities for increased access on our network and products."
  • The amendments to the Canadian Payments Act are long overdue and necessary to enable non-bank access to the payment system.