Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
“As we work towards achieving best-in-class service, gaining valuable insights into the final leg of the customer journey is critical,” said Neil Martin, Sales Director at Spacepro.
- “As we work towards achieving best-in-class service, gaining valuable insights into the final leg of the customer journey is critical,” said Neil Martin, Sales Director at Spacepro.
- “By using the Descartes solution to create opportunities for real-time customer engagement in our field service operations, we’ve significantly reduced access issues and gleaned insightful responses regarding the customer experience.
- Companies can automate customer communication before, during and after deliveries or service appointments with a branded web-based customer portal that supports real-time ETA tracking, provides chat options, and captures customer feedback.
- Descartes’ real-time customer engagement technology helps companies capitalize on the opportunity to differentiate themselves in final mile delivery performance where delivery excellence is a must-have.”