Talkdesk

Apple Federal Credit Union Chooses Talkdesk Contact Center Solution

Retrieved on: 
Wednesday, January 18, 2023

Talkdesk®, Inc. , a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience Cloud ™ for Banking , a unique customer experience platform purpose-built for industry-specific needs.

Key Points: 
  • Talkdesk®, Inc. , a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience Cloud ™ for Banking , a unique customer experience platform purpose-built for industry-specific needs.
  • The move to a cloud-based contact center allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset.
  • The Talkdesk solution for Apple FCU additionally includes Talkdesk Workforce Management™ with AI-powered capabilities, machine learning, and automation to optimize scheduling decisions and reduce administrative effort.
  • “With strategic use of AI and automation, Apple Federal Credit Union is introducing new innovations to deliver the digital experiences members demand, while maintaining the human touch members value.

New Talkdesk Research Reveals the Trends to Watch in Retail CX

Retrieved on: 
Thursday, December 8, 2022

Talkdesk, Inc. , a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of Retail Customer Service: Interactive and Unified .

Key Points: 
  • Talkdesk, Inc. , a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of Retail Customer Service: Interactive and Unified .
  • What is promising to see is the pivot from cost reduction being a top consideration for CX investments.
  • The latest Talkdesk Research highlights the shifts in priorities and demonstrates ways brands can reach their CX goals today.
  • Join Talkdesk customers and retail CX expert Shannon Flanagan for a Big Idea session at NRF 2023 Jan. 17 at 10:15 a.m. (level 1, expo stage 1).

Talkdesk Chosen as Wallbox Contact Center Solution

Retrieved on: 
Tuesday, November 29, 2022

Talkdesk, Inc. , a global cloud contact center leader for customer-obsessed companies, has been selected by Wallbox as its contact center solution provider.

Key Points: 
  • Talkdesk, Inc. , a global cloud contact center leader for customer-obsessed companies, has been selected by Wallbox as its contact center solution provider.
  • Wallbox selected the Talkdesk solution as part of a digital transformation for their contact center, improving both agent engagement and customer experience (CX).
  • Talkdesk CX Cloud , an end-to-end customer experience solution, will provide Wallbox with a modernized, cloud-based contact center platform that can grow with the company as it continues to expand and innovate.
  • The transformation of our contact center operations has been inspired by that philosophy, said Pablo Rambla Bravo, director of customer support, Wallbox.

Talkdesk Names David Paulding Senior Vice President of International

Retrieved on: 
Monday, November 21, 2022

Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced David Paulding has been appointed senior vice president of international.

Key Points: 
  • Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced David Paulding has been appointed senior vice president of international.
  • Paulding joins Talkdesk with over two decades of international sales experience, working with some of the worlds leading brands across the financial, retail, outsourcing, and technology sectors.
  • Prior to his role at Odigo, he was vice president of global sales at Capgemini.
  • Its a remarkable time to be part of the Talkdesk team and share in its passion and reputation for customer-obsession, and have the opportunity to play a part in bringing disruptive, game-changing technology to market, said David Paulding, senior vice president of international, Talkdesk.

Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Center

Retrieved on: 
Wednesday, November 16, 2022

Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer and Talkdesk Workspace Designer , the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center.

Key Points: 
  • Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer and Talkdesk Workspace Designer , the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center.
  • To help businesses prevail against the odds, Talkdesk has overhauled the traditional approach to contact center development, empowering organizations to maximize existing resources.
  • By leveraging Builders innovative portfolio of no-code and low-code tools, contact center teams can quickly adapt to evolving business needs with clicks, not code.
  • A low-code tool for empowering IT teams and business users to effortlessly design, modify, and launch customized user interfaces for every contact center role.

RapidScale, a Cox Business Company, Hires Susan Penevolpe as a Cloud Solutions Consultant for Northern California

Retrieved on: 
Friday, November 18, 2022

RALEIGH, N.C., Nov. 18, 2022  /PRNewswire-PRWeb/ -- RapidScale, a Cox Business company, welcomes Susan Penevolpe as a new cloud solutions consultant for Northern California. Reporting to Director of Sales West, Mark Szotkowski, Penevolpe is responsible for providing partner enablement and building strategic partnerships with agents in her region.

Key Points: 
  • RALEIGH, N.C., Nov. 18, 2022 /PRNewswire-PRWeb/ -- RapidScale, a Cox Business company, welcomes Susan Penevolpe as a new cloud solutions consultant for Northern California.
  • Reporting to Director of Sales West, Mark Szotkowski, Penevolpe is responsible for providing partner enablement and building strategic partnerships with agents in her region.
  • Penevolpe is a seasoned technology sales leader, reputable in the channel for building strong, trusted relationships with her partners.
  • Cox Communications owns Cox Business and is a facilities-based provider of voice, video, and data solutions for commercial customers.

Glance Hires Brian Hays & Chris Duncan to Advance Enterprise Growth of Guided CX™

Retrieved on: 
Wednesday, November 16, 2022

WAKEFIELD, Mass., Nov. 16, 2022 /PRNewswire/ -- Glance, the leader in Guided CX solutions, announced today that Brian Hays has joined its leadership team as SVP of Sales, and Chris Duncan has joined as Vice President of Solutions Engineering, to support its growth as the industry-leading enterprise CX solution delivering in-the-moment human guidance in digital spaces.

Key Points: 
  • Hays will align with and accelerate Glance's growth in the CX market, enabling the organization to deliver personal, in-the-moment Guided CX that leverages cloud and AI technology.
  • "I look forward to helping accelerate Glance's growth at a time when CX is mission-critical to enterprise organizations."
  • "Brian and Chris are very strong additions to our leadership team, bringing a combination of industry experience and growth-focused strategy to Glance," said Tom Martin, CEO at Glance.
  • Discover the power of Glance Guided CX at http://www.glance.net.

WaFd Banks on Talkdesk to Transform Customer Experiences

Retrieved on: 
Wednesday, October 19, 2022

In recent years, WaFd has been on a digital transformation journey, which called for an overhaul of its contact center platform.

Key Points: 
  • In recent years, WaFd has been on a digital transformation journey, which called for an overhaul of its contact center platform.
  • Talkdesk added further unique value to WaFd by helping operationalize its Amazon Lex investment, enabling intelligent orchestration of all customer engagement channels.
  • Talkdesk looks forward to working with WaFd and AWS to raise the bar for banking experiences ever higher.
  • By using Amazon Lex, in collaboration with Talkdesk, WaFd has built a strong foundation of providing excellent customer service by helping them respond to customers faster, resolve requests more easily, and improve overall customer experiences.

Talkdesk Brings Opentalk CX Summit Series 2022 to Europe

Retrieved on: 
Tuesday, October 11, 2022

Talkdesk, Inc. , a global cloud contact centre leader for customer-obsessed companies, today announced agendas for the European leg of Talkdesk Opentalk CX Summit Series 2022 .

Key Points: 
  • Talkdesk, Inc. , a global cloud contact centre leader for customer-obsessed companies, today announced agendas for the European leg of Talkdesk Opentalk CX Summit Series 2022 .
  • The events lineup spotlights Talkdesk customers from across a broad range of industries with AMC Networks, Motorway Online Ltd., and others, discussing how superior CX can drive business growth.
  • Event highlights for London include an opening keynote from Talkdesk Chief Marketing Officer Kathie Johnson, as well as a CX strategy workshop with Talkdesk CX Strategy Director Derek Lewis.
  • Event highlights for Madrid feature an opening keynote from Talkdesk EMEA, APAC, LATAM Vice President Susan Ysona and a CX strategy workshop with Talkdesk Director for Iberia Ignacio Garcia.

Talkdesk Appoints Shane Evans as Chief Revenue Officer

Retrieved on: 
Wednesday, September 7, 2022

Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced Shane Evans has joined the Talkdesk executive leadership team as the companys chief revenue officer (CRO).

Key Points: 
  • Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced Shane Evans has joined the Talkdesk executive leadership team as the companys chief revenue officer (CRO).
  • Evans will oversee the organizations global sales, channel, and solutions engineering as Talkdesk further progresses in its next phase of growth.
  • He most recently served as interim chief executive officer and member of the board of directors for MX, an innovative fintech company.
  • Im especially drawn to that and eager to advance the companys ambitions, said Shane Evans, chief revenue officer, Talkdesk.