Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Talkdesk®, Inc. , a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience Cloud ™ for Banking , a unique customer experience platform purpose-built for industry-specific needs.
- Talkdesk®, Inc. , a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience Cloud ™ for Banking , a unique customer experience platform purpose-built for industry-specific needs.
- The move to a cloud-based contact center allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset.
- The Talkdesk solution for Apple FCU additionally includes Talkdesk Workforce Management™ with AI-powered capabilities, machine learning, and automation to optimize scheduling decisions and reduce administrative effort.
- “With strategic use of AI and automation, Apple Federal Credit Union is introducing new innovations to deliver the digital experiences members demand, while maintaining the human touch members value.