CIOS

For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group

Retrieved on: 
Monday, December 19, 2022
Organization, Service, CSAT, CIOS, HR, Multimedia, SLA, Information technology, Feedback, Software, Research, Customer service, Online shopping, Management, Sales

Info-Tech's research shows that IT service desks often rely on metrics like time to respond or percentage of service-level agreements (SLAs) met instead of measuring customer satisfaction with the service they receive.

Key Points: 
  • Info-Tech's research shows that IT service desks often rely on metrics like time to respond or percentage of service-level agreements (SLAs) met instead of measuring customer satisfaction with the service they receive.
  • "Feedback is important because traditional service desk metrics can only tell so much," says Natalie Sansone , research director at Info-Tech Research Group.
  • For more about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter .
  • Info-Tech Research Group is one of the world's leading information technology research and advisory firms, proudly serving over 30,000 IT professionals.

CIO Leadership: HMG Strategy Announces Record Growth, Publishes Distinctive 2023 Events Calendar for Forward-Thinking Global Tech Leaders

Retrieved on: 
Wednesday, December 14, 2022
SD card, Silicon, CIO, Tech, Buddhist Digital Resource Center, CISO-FM, Operational technology, CISO, CDO, Face, Strategic planning, HMG, Research, AI, CELA, CIOS, Management, Trust

In 2022, HMG Strategy shattered its previous sales records and experienced exceptional sponsorship and engagement for its events throughout 2022.

Key Points: 
  • In 2022, HMG Strategy shattered its previous sales records and experienced exceptional sponsorship and engagement for its events throughout 2022.
  • “Global technology leaders and top-tier partners are seeing the unique value we deliver not only through our in-person Executive Leadership Summits and our virtual events but also through our peer-driven global advisory services,” said Hunter Muller, President and CEO of HMG Strategy.
  • For the full 2023 Executive Leadership Summit schedule, including virtual events such as our 2023 HMG Live!
  • U.K. CIO Executive Leadership Summit and our distinctive 2023 Global Women in Technology Summit, please visit here .

Registration for the 2023 InsurTech Hartford Symposium Opens

Retrieved on: 
Wednesday, December 14, 2022
ITH, Insurance, Ecosystem, Organization, CIOS, Risk management, Mohegan Sun

HARTFORD, Conn., Dec. 14, 2022 (GLOBE NEWSWIRE) -- InsurTech Hartford (ITH) , a thriving InsurTech ecosystem with global startup, agent/broker, insurer, solution provider, and investor constituents, is pleased to announce registration for the 2023 ITH Symposium is now officially open.

Key Points: 
  • HARTFORD, Conn., Dec. 14, 2022 (GLOBE NEWSWIRE) -- InsurTech Hartford (ITH) , a thriving InsurTech ecosystem with global startup, agent/broker, insurer, solution provider, and investor constituents, is pleased to announce registration for the 2023 ITH Symposium is now officially open.
  • Aite-Novarica, in particular, will hold the 2023 Insurance CIO Council meeting in conjunction with the ITH Symposium next May.
  • The agenda and speaker line-up to date are now available on the ITH Symposium website and registration is now open.
  • InsurTech Hartford (ITH) is a thriving InsurTech ecosystem founded in 2016 with global startup, agent/broker, carrier, solution provider, and investor constituents.

CIO Leadership: HMG Strategy Launches Global Actionable Insights Advisory Service, Enabling Global Tech Executives to Obtain Expert, Peer-Driven Advice on Critical Business, Technology and Macro-Economic Issues

Retrieved on: 
Tuesday, December 6, 2022
ERP, Silicon, CIOS, Buddhist Digital Resource Center, CISO-FM, Terex, Operational technology, CISO, CDO, Face, P&L, Strategic planning, HMG, CELA, Management, Pharmaceutical industry, Environmental remediation, Trust, Research

HMG Strategy’s Global Actionable Insights Advisory Service is part of the company’s Global Advisory Services.

Key Points: 
  • HMG Strategy’s Global Actionable Insights Advisory Service is part of the company’s Global Advisory Services.
  • HMG Strategy also recently launched the HMG Genius Service , a unique peer-focused service in which CIOs and other technology executives in the HMG community can submit inquiries regarding a particular challenge they may be facing (e.g.
  • HMG Strategy is the world's leading digital platform for connecting technology executives to reimagine the enterprise and reshape the business world.
  • The HMG Strategy global network consists of more than 400,000 CIOs, CTOs, CISOs, CDOs, senior business technology executives, search industry executives, venture capitalists, industry experts and world-class thought leaders.

Zscaler Study Finds 90% of Global Enterprises are Adopting Zero Trust, Yet Have Not Unlocked the Full Business Potential

Retrieved on: 
Tuesday, December 6, 2022
CIOS, SAN, ZTNA, AMS, Virtual private network, Fear, IOT, Ciso Morales, ZS, Education, OT, Trust, Organization, Research, Uncertainty, SSE, Policy, Network architecture, Renewable energy, Online shopping, Sales, Cryptocurrency, Zscaler

IT leaders identified security, access and complexity as top cloud concerns, creating a clear case for zero trust to overcome these hurdles.

Key Points: 
  • IT leaders identified security, access and complexity as top cloud concerns, creating a clear case for zero trust to overcome these hurdles.
  • To access the full The State of Zero Trust Transformation 2023 report, visit The State of Zero Trust Transformation 2023 report .
  • The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
  • Distributed across more than 150 data centers globally, the SSE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

Acronis #CyberFit Summit 2022 Gathered 1,000+ MSPs, CISOs and more, at Exciting Knowledge-sharing Event

Retrieved on: 
Tuesday, December 6, 2022
Acronis, Woman, Director of the Federal Bureau of Investigation, Privacy, Blockchain, Silvereye, FBI, Safety, CISO-FM, Member of the Scottish Parliament, Knowledge, Environment, Growth, AI, CIOS, Computer security, Weapon, Risk management, BURLINGTON

BURLINGTON, Mass., Dec. 06, 2022 (GLOBE NEWSWIRE) -- Coming out of #CyberFit Summit 2022, Acronis, the global leader in Cyber Protection, is poised for exciting developments in cybersecurity in the new year. In front of more than 1,000 attendees, 50 journalists and 100 speakers, Acronis unveiled the upcoming releases of Acronis Advanced Automation and Acronis Advanced Security + EDR, and introduced the newest member of the c-suite, Chief Sales Officer Katya Ivanova.

Key Points: 
  • BURLINGTON, Mass., Dec. 06, 2022 (GLOBE NEWSWIRE) -- Coming out of #CyberFit Summit 2022 , Acronis, the global leader in Cyber Protection, is poised for exciting developments in cybersecurity in the new year.
  • Acronis CEO Patrick Pulvermueller kicked off the three-day event in Miami Beach with his keynote.
  • Pulvermueller tied in the tagline of #CyberFit Summit – cyber protect the future – and emphasized Acronis’ unwavering focus on partner success, innovation and simplification.
  • To learn more about the Acronis #CyberFit Summit and register for next year’s event taking place October 16 – 18, 2023 in Miami Beach, Florida, visit: https://promo.acronis.com/summit-2023-pre-register.html.

Ardoq Named a Leader in the 2022 Gartner® Magic Quadrant™️ for Enterprise Architecture Tools

Retrieved on: 
Wednesday, December 14, 2022
Telecommunications, Software, Data Analytics, Data Management, Professional Services, Technology, Mobile, Wireless, Security, Magic Quadrant, Publication, Ecosystem, CIOS, Automation, EQT, Metadata, Artifact, Communication, Software as a service, Research, EAS, Consultant, EA, Growth, MAGIC, Enterprise architecture, Organization, Risk management, Gartner

Ardoq , a SaaS company reinventing Enterprise Architecture (EA) for todays digital enterprise, today announced that the company has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Enterprise Architecture Tools report.

Key Points: 
  • Ardoq , a SaaS company reinventing Enterprise Architecture (EA) for todays digital enterprise, today announced that the company has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Enterprise Architecture Tools report.
  • According to the report published on December 12, 2022, Enterprise architecture (EA) tools allow organizations to examine both the need for and the impact of change.
  • To read the December 2022 Gartner Magic Quadrant for Enterprise Architecture Tools report, click here .
  • Gartner, Magic Quadrant for Enterprise Architecture Tools, 12 December 2022, Akshay Jhawar, et.

Costs, Risks and Innovation Arise as Trifecta of Challenges for CIOs in 2023, Finds New Snow Software Report

Retrieved on: 
Wednesday, December 14, 2022
Software, Technology, Networks, Security, CIO, Software, ROI, Snow, Environment, CIOS, Technology intelligence, Software as a service, KPI-driven code analysis, Intelligence, Investment, Attention, Risk, Annual report, Pressure, Organization, Renewable energy, Risk management, Management

The Snow Software 2023 IT Priorities Report polled 800 IT leaders from the United States, United Kingdom, Germany and Australia, and highlights that innovation remains a top priority for organizations (94%).

Key Points: 
  • The Snow Software 2023 IT Priorities Report polled 800 IT leaders from the United States, United Kingdom, Germany and Australia, and highlights that innovation remains a top priority for organizations (94%).
  • However, reducing costs and managing security risks are competing for leaders attention and resources amid continuous market volatility.
  • When navigating resource reductions and market disruption, IT leaders rely on data and their previous experience to guide decision making.
  • This is particularly true when taking risks and pursuing innovation initiatives, as data is needed to reinforce and rationalize prioritization when resources are limited.

Cost-cutting Lifts U.K. Demand for Automation Services

Retrieved on: 
Wednesday, December 14, 2022
Software, Data Analytics, Consulting, Artificial Intelligence, Professional Services, Technology, Fintech, Business, Operational technology, ISG, Language, Accenture, CIOS, Atos, Research report, Cognizant, Automation, IBM, TCS, Research, AI, Investment, Artificial Intelligence for IT Operations, Infosys, Artificial intelligence, Thought, PricewaterhouseCoopers, Organization, Machine learning, Wipro, Risk, Pharmaceutical industry, Customer service, Management, Sales, Bible Society of Singapore, Malaysia and Brunei

Automation is improving many aspects of business, employee and consumer life, in areas not even anticipated a few years ago, said Chip Wagner, CEO ISG Automation.

Key Points: 
  • Automation is improving many aspects of business, employee and consumer life, in areas not even anticipated a few years ago, said Chip Wagner, CEO ISG Automation.
  • Other automation challenges at large enterprises include determining the best opportunities for automation, making the transition from piecemeal to end-to-end automation and imposing governance over initiatives involving different organizations, ISG says.
  • The 2022 ISG Provider Lens Intelligent Automation Services and Solutions report for the U.K. evaluates the capabilities of 31 providers across three quadrants: Intelligent Enterprise Automation, Artificial Intelligence for IT Operations (AIOps) and Next-Gen Automation.
  • The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

Quickbase Names Dalan Winbush as New CIO Focused on Data-Driven Business Transformation

Retrieved on: 
Tuesday, December 13, 2022
Software, Technology, Other Technology, CIO, Software, CIOS, CIS, Partnership, University of Colorado Engineering Management Program, Ping Identity, NICE Ltd., Elevations Credit Union, Growth, University, Organization, Management, Risk management, QuickBase, Inc., Comcast, Western Union

Quickbase ,the no-code platform for complex project portfolios, today announced Dalan Winbush as its new CIO.

Key Points: 
  • Quickbase ,the no-code platform for complex project portfolios, today announced Dalan Winbush as its new CIO.
  • Unlike traditional CIOs that focus solely on strategy and operations, Winbush will act as an agent of business transformation, building a more data-driven enterprise that better serves both customers and employees.
  • I believe true transformation doesnt start with tech, it starts with people.
  • Then you layer in technology and IT support to the reimagining of projects and the way we work, said Winbush.