Wealthsimple

New Research from Braze Reveals Critical Insights on Craft of Customer Engagement and How that Helps 85% of Top Brands Surpass their Revenue Goals

Retrieved on: 
Tuesday, February 27, 2024

Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today released its fourth annual Global Customer Engagement Review , examining customer engagement trends over the past year.

Key Points: 
  • Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today released its fourth annual Global Customer Engagement Review , examining customer engagement trends over the past year.
  • Also included is the Braze Customer Engagement Index which assesses the maturity of brands in terms of their customer engagement activities—showing that 85% of brands that successfully embrace the craft of customer engagement to power first-party relationships exceeded their revenue goals in 2023.
  • “Marketers are utilizing the power of AI to ignite creativity and craft personalized experiences that resonate with today’s consumer.
  • Only 24% are mapping customer behavior and sentiment and even fewer brands (6%) apply customer insights to their product and brand approach.

Simple Ventures Looks to Bring Innovation Home to Canada

Retrieved on: 
Wednesday, March 6, 2024

Founded by veteran entrepreneurs Rachel Zimmer (CEO) and Michael Katchen (Chair), Simple Ventures is dedicated to bringing innovation home to improve the lives of Canadians.

Key Points: 
  • Founded by veteran entrepreneurs Rachel Zimmer (CEO) and Michael Katchen (Chair), Simple Ventures is dedicated to bringing innovation home to improve the lives of Canadians.
  • As Canada's first venture studio of its kind, Simple Ventures' operating model sets it apart from traditional venture capital.
  • "The goal of Simple Ventures is to bring the world's most transformative ideas here so that Canadians can benefit," said Zimmer.
  • Alma Care is just the first of several startups Simple Ventures expects to launch and announce in the months ahead.

Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions

Retrieved on: 
Tuesday, November 21, 2023

TORONTO, Nov. 21, 2023 /PRNewswire/ -- Ada, the world's leading customer service automation platform, today announced a new AI Agent powered by the Ada Reasoning Engine™.

Key Points: 
  • TORONTO, Nov. 21, 2023 /PRNewswire/ -- Ada, the world's leading customer service automation platform, today announced a new AI Agent powered by the Ada Reasoning Engine™.
  • "The AI Agent not only understands what the customer is asking, it figures out the solution path.
  • For every customer inquiry, the AI Agent can reason the next best step and maximize resolution rather than relying on a prescribed workflow.
  • The power behind the AI Agent is Ada's Reasoning Engine™, the brain of the AI Agent.

Vulcan Cyber Closes $55 Million Series B with Additional $34 Million to Solidify Position as a Leader in Cyber Risk Management

Retrieved on: 
Wednesday, November 15, 2023

TEL AVIV, Israel, Nov. 15, 2023 /PRNewswire/ -- Vulcan Cyber®, developers of the market-leading cyber risk management platform, today announced it has closed its $55 million Series B with the addition of a $34 million investment led by Maor Investments and Ten Eleven Ventures with participation from existing Vulcan Cyber investors Dawn Capital and Wipro Ventures. This latest investment marks a total of $70 million invested in Vulcan Cyber to date.

Key Points: 
  • Vulcan Cyber was recently recognized as a Leader in The Forrester Wave™: Vulnerability Risk Management, Q3 2023 (1) and the Omdia Universe: Risk-Based Vulnerability Management Solutions, 2023 (2) vendor evaluations.
  • Vulnerability risk management at this level of scale would not be efficient, or even possible, without Vulcan Cyber risk prioritization and risk mitigation orchestration."
  • With a flexible architecture allowing integration to virtually any security tool in the market and adaptive risk prioritization, Vulcan Cyber is ideally positioned to lead the enterprise cyber risk management market.
  • Attend the upcoming CyberRisk Summit on December 5, 2023 and hear Yaniv Bar-Dayan deconstruct the Forrester Wave, and learn how Vulcan Cyber customers Wealthsimple and Paystack have used Vulcan Cyber to efficiently reduce critical cyber risk.

From Hidden Figures to tomorrow's leaders: Tundra hosts empowering mentorship event for aspiring young women in STEM

Retrieved on: 
Thursday, November 9, 2023

Tundra, a trailblazer championing diversity within the world's most innovative industries, hosts its annual Launchpad Mentorship Event at the University of Toronto's Hart House.

Key Points: 
  • Tundra, a trailblazer championing diversity within the world's most innovative industries, hosts its annual Launchpad Mentorship Event at the University of Toronto's Hart House.
  • This event welcomes hundreds of high school female students across the GTA to inspire and empower them to consider careers in STEM.
  • The night opens with a fascinating keynote speech by Margot Lee Shetterly, acclaimed author of the #1 New York Times bestseller Hidden Figures.
  • In a seamless transition from Shetterly's keynote to the voices of present-day STEM leaders, the event spotlights the potential of young women in these fields.

Ada to Host Annual Interact Conference on Navigating AI-First Customer Service

Retrieved on: 
Thursday, October 19, 2023

TORONTO, Oct. 19, 2023 /PRNewswire/ -- Ada, the world's leading AI-native customer service automation platform, announced that its 2nd annual Interact Conference will take place in San Francisco on November 14-15, 2023. The event will feature keynotes on the future of AI‑first customer service, hands-on workshops with the latest in AI-powered CX technology, and exclusive networking events with leaders innovating in the CX space. The speaker lineup to date includes executives from Mailchimp, OpenAI, Square, Yeti and much more.

Key Points: 
  • The event will feature keynotes on the future of AI‑first customer service, hands-on workshops with the latest in AI-powered CX technology, and exclusive networking events with leaders innovating in the CX space.
  • The speaker lineup to date includes executives from Mailchimp, OpenAI, Square, Yeti and much more.
  • "Ada Interact will provide the clearest window into the state of generative AI in customer service.
  • After last year's Interact conference in Chicago, Randy Berridge, Head of Community Operations at Dott said, "Ada Interact is the best conference that I've been to so far in this space.

Interac broadens access to the Interac e-Transfer® service

Retrieved on: 
Wednesday, September 27, 2023

TORONTO, Sept. 27, 2023 /CNW/ - Today, Interac Corp. (Interac) announced that it has broadened access to additional types of financial institutions for participation in the Interac e-Transfer® service.

Key Points: 
  • TORONTO, Sept. 27, 2023 /CNW/ - Today, Interac Corp. (Interac) announced that it has broadened access to additional types of financial institutions for participation in the Interac e-Transfer® service.
  • Wealthsimple, a leading Canadian provider of digital financial services, has received provisional approval to join the Interac e-Transfer service as a participant.
  • "I'm thrilled to accelerate our impact in the market by broadening access to the Interac e-Transfer service to an expanded category of financial institutions," said Jeremy Wilmot, President & CEO at Interac.
  • Since the launch of the Interac e-Transfer service, federally regulated banks and provincially regulated credit unions have been eligible for participation in the service.

Uplinq Welcomes Distinguished Technology and Financial Services Leader Kris Hansen to its Board of Advisors

Retrieved on: 
Tuesday, September 26, 2023

Uplinq Financial Technologies – the first global credit decisioning support platform for small business lenders – today announced the addition of fintech innovator and industry veteran Kris Hansen to its advisory board.

Key Points: 
  • Uplinq Financial Technologies – the first global credit decisioning support platform for small business lenders – today announced the addition of fintech innovator and industry veteran Kris Hansen to its advisory board.
  • A prominent fintech executive in the United States and Canada, Hansen brings a wealth of experience developing transformative solutions in financial services that leave a lasting impact on people's financial lives.
  • “Throughout my career, I’ve championed innovation in financial services and advocated for the role of technology in shaping our future,” said Kris Hansen.
  • “Many of today’s most prevalent challenges in financial services center around missing technology infrastructure – and that’s exactly the gap that Uplinq bridges at financial institutions worldwide.

1Password Surpasses $250 Million in ARR, Propelled by Rapid B2B Growth

Retrieved on: 
Tuesday, September 19, 2023

1Password , a leader in identity security, today announced it has surpassed $250 million in annual recurring revenue (ARR).

Key Points: 
  • 1Password , a leader in identity security, today announced it has surpassed $250 million in annual recurring revenue (ARR).
  • Revenue growth has been bolstered by 1Password’s business segment momentum, with business-to-business revenue growing 50% year-over-year and comprising two-thirds of the company’s total revenue.
  • 1Password launched its business solution five years ago to answer market demand for secure and convenient identity security, and is now adopted across businesses of all sizes.
  • Later this year, users will also be able to sign into 1Password using a passkey, creating the industry’s first fully passwordless experience.

Ada Announces First Omnichannel Generative AI Suite for Customer Service

Retrieved on: 
Tuesday, April 18, 2023

TORONTO, April 18, 2023 /PRNewswire/ -- Today Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. The launch rings in a new era of automation — one that leverages LLMs to effortlessly modernize customer service across voice, SMS, and messaging channels. 

Key Points: 
  • To help customer service leaders keep pace with these new expectations, Ada expanded its platform with new generative AI and voice capabilities that enable organizations to drive true omnichannel automation.
  • "With the addition of Voice, Ada is the first company in the world to offer one customer service automation platform, powered by generative AI, that works for both messaging and voice.
  • To help ensure that companies are introducing generative AI into their customer service organization with the appropriate guardrails, Ada's customer service LLM adds its own proprietary technology to open foundational models.
  • To learn more about how Ada is leading the application of generative AI in customer service automation, visit www.ada.cx , and register here for Ada's upcoming product event, "Bringing generative AI to all channels."