13 Million Reviews Don't Lie: Cars.com Reveals Top Automakers With the Best Reputation
CHICAGO, Nov. 30, 2023 /PRNewswire/ -- Cars.com Inc. (NYSE: CARS) (d/b/a "Cars Commerce"), an audience-driven technology company empowering the automotive industry, today revealed the major automotive brands that have the best reputation amongst consumers. The results were determined using data from the company's exclusive Experience Report, which analyzes consumer reviews on its marketplace about dealerships nationwide. In an era where online reviews significantly influence consumer decisions on what and where to buy, the Experience Report delivers insights into both strong and underperforming areas that impact a dealership's reputation.
- The results were determined using data from the company's exclusive Experience Report, which analyzes consumer reviews on its marketplace about dealerships nationwide.
- In an era where online reviews significantly influence consumer decisions on what and where to buy, the Experience Report delivers insights into both strong and underperforming areas that impact a dealership's reputation.
- "Based on the 13 million consumer-submitted reviews on Cars.com,1 we're able to provide data-driven insights — across brands, dealership groups and down to the individual dealer level — about strengths and gaps in the retail experience.
- It factors in recent reviews more heavily, with those garnering fewer than five reviews in a 24-month span marked as "Not Yet Rated."