Chase’s 2021 Digital Banking Attitudes Study Finds Consumers Continue to Adopt Digital Banking Tools to Manage Their Finances
One year after its first digital banking attitudes study , Chase1 today released the findings of its second study, which further explores the attitudes of consumers to using banking websites and apps.
- One year after its first digital banking attitudes study , Chase1 today released the findings of its second study, which further explores the attitudes of consumers to using banking websites and apps.
- Millennials, Gen X and Baby Boomers all said they use digital banking to manage finances more today than they did a year ago.
- Consumers top reasons for using digital payment methods were the same across all generations:
Approximately one in three consumers said they started using digital payment tools in the past six months. - Seventy-nine percent of respondents said digital payment options make it easier to track and manage finances as well.