Oracle Named #1 in Digital Customer Engagement and Experience Analytics by Guidehouse Insights
AUSTIN, Texas, Oct. 10, 2023 /PRNewswire/ -- Rising customer expectations, evolving regulations, and proliferating distributed energy resources (DERs) are driving utilities to improve their customer engagement (CE) and experience (CX) programs. Recognizing Oracle's holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm. Read the full report here.
- Recognizing Oracle's holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm.
- The Oracle Energy and Water suite of SaaS applications for utility customer service, key account management, and marketing embed Opower customer features and insights to help utilities provide personal service at scale.
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This latest Guidehouse Insights report reviewed 14 vendors that provide energy usage insights as a baseline requirement. - The analysis also gives weight to analytics software that facilitates greater customer engagement, customer experience, and customer satisfaction scores.