NPS

Frontier Saved Customers a Collective 50 Years of Time on the Phone in 2023

Retrieved on: 
Thursday, February 1, 2024

What we did: Frontier (NASDAQ: FYBR) reduced more than 2 million customer service phone calls by improving operations and launching new digital, self-service tools.

Key Points: 
  • What we did: Frontier (NASDAQ: FYBR) reduced more than 2 million customer service phone calls by improving operations and launching new digital, self-service tools.
  • We did this while expanding our customer base, and in the process became the industry leader in fiber broadband customer satisfaction during 2023, as measured by published NPS data.
  • What it means: Frontier customers now have a collective 50 years of extra time to do things they’d rather be doing and are overall more satisfied with our customer service.
  • As a result, we’re spending less time talking to people on the phone and spending more time improving other aspects of our service.

DPD UK Selects Blue Yonder To Redefine Profitable and Sustainable Returns Management

Retrieved on: 
Tuesday, January 30, 2024

DPD UK , an innovative carrier in the express parcels sector, has chosen Blue Yonder ’s SaaS-based Returns Management solution to provide a digital returns portal, that will be made available to all of its retail customers.

Key Points: 
  • DPD UK , an innovative carrier in the express parcels sector, has chosen Blue Yonder ’s SaaS-based Returns Management solution to provide a digital returns portal, that will be made available to all of its retail customers.
  • DPD turned to Blue Yonder and its recently acquired returns management solution from Doddle .
  • Thanks to the Blue Yonder Returns Management solution, a DPD retail customer can get a new portal live within a few hours.
  • We are proud to team up with DPD UK in supporting their strategy and vision to achieve customer satisfaction, sustainability and innovation,” said Tim Robinson, corporate vice president, Blue Yonder.

Applause Delivers 15 Years of Consecutive Growth and Innovation in Digital Quality and Testing Solutions

Retrieved on: 
Tuesday, January 30, 2024

Applause, a global leader in digital quality and testing solutions, today announced its impressive achievements in 2023, marked by continued client expansion, revenue growth, and cutting-edge innovations in software testing.

Key Points: 
  • Applause, a global leader in digital quality and testing solutions, today announced its impressive achievements in 2023, marked by continued client expansion, revenue growth, and cutting-edge innovations in software testing.
  • As enterprises increasingly rely on crowdtesting to support their critical digital experiences and applications, Applause has been pivotal in enabling these businesses to scale their digital capabilities effectively.
  • View the full release here: https://www.businesswire.com/news/home/20240130127997/en/
    Applause CEO Chris Malone (Photo: Business Wire)
    Throughout 2023, Applause leveraged its powerful blend of a global community of a million-plus digital experts and its state-of-the-art crowdtesting solutions to continue to set new standards in the digital quality testing market.
  • Additionally, the company's innovation in AI/ML solutions was recognized with an International Business Award.

MediStreams Celebrates Key Milestones, Exceptional Results in 2023

Retrieved on: 
Thursday, February 1, 2024

ROSWELL, Ga., Feb. 1, 2024 /PRNewswire-PRWeb/ -- MediStreams, a leading provider of healthcare remittance and reconciliation solutions, closed out a transformational 2023, hitting several key milestones for the company. Highlights include cutting-edge product advances, record growth in clients and partnerships, and strategic additions to the leadership team.

Key Points: 
  • During this year of growth, MediStreams continued to deliver exceptional client service while onboarding and supporting clients.
  • MediStreams also grew its employee base significantly and made several key hires and promotions during 2023 to strengthen its executive, product, sales, support, and client success teams.
  • She played a key role in standing up many of the company's new partnerships in 2023 and has become a trusted advisor for MediStreams' clients and channel partners.
  • Tracie Cassarino joined MediStreams in July 2023 as SVP of client success and a member of the executive team.

Parks Associates Adds NPS and Churn Data to its Streaming Video Tracker Service

Retrieved on: 
Thursday, February 1, 2024

DALLAS, Feb. 1, 2024 /PRNewswire/ -- Parks Associates today announced enhancements to its Streaming Video Tracker, which provides the most relevant KPIs (key performance indicators) on 300+ North American OTT services, new entrants, and trends in the video services market. The service now includes Net Promoter Scores (NPS) and churn rates for select services, with data from Parks Associates' quarterly, proprietary consumer surveys of 8,000 US internet households.

Key Points: 
  • The service now includes Net Promoter Scores (NPS) and churn rates for select services, with data from Parks Associates' quarterly, proprietary consumer surveys of 8,000 US internet households.
  • The firm will detail these updates and present its latest data on consumer streaming behavior and churn intentions in the webinar "Streaming Video Tracker: NPS, Churn, and Subscriber Growth," on Thursday, March 14, at 1 PM CT (2 PM ET/11 AM PT).
  • "These additions add significant value to our Streaming Video Tracker ; consumer churn data and NPS provide our clients with a holistic view of the services we track," said Eric Sorensen , Director of Streaming Video Tracker at Parks Associates.
  • In a brief released with the Streaming Video Tracker's Q4 update , Parks Associates details the enhancements to the service and its value for content providers, streaming services, investors, and others.

Personalized Skincare Brand Curology Launches Into Hair Care Category With Hair Formula Rx

Retrieved on: 
Thursday, February 1, 2024

SAN FRANCISCO, Feb. 1, 2024 /PRNewswire/ -- Dermatologist-powered personalized skincare brand Curology announced today their launch into the hair care category with its latest innovation, Hair FormulaRx. This personalized prescription hair growth treatment contains clinically proven ingredients that help to regrow hair in as little as three months.*

Key Points: 
  • SAN FRANCISCO, Feb. 1, 2024 /PRNewswire/ -- Dermatologist-powered personalized skincare brand Curology announced today their launch into the hair care category with its latest innovation, Hair FormulaRx.
  • This personalized prescription hair growth treatment contains clinically proven ingredients that help to regrow hair in as little as three months.
  • If topical minoxidil is included in one's Hair FormulaRx, Curology offers higher strengths of minoxidil than what's available over-the-counter.
  • It's a leave-on topical hair solution that addresses multiple root causes of hair thinning for visibly thicker, stronger hair.

Zest AI's Credit Models Proven to Increase Loan Approvals for Every Protected Class

Retrieved on: 
Wednesday, January 31, 2024

LOS ANGELES, Jan. 31, 2024 /PRNewswire/ -- Zest AI, the leader in AI-automated underwriting, has grown extensively in the past four years as more and more lenders have implemented its patented technology that has proven to significantly increase loan approvals for protected classes. Zest AI has helped lenders increase approvals by 49% for Latinos, 41% for Black applicants, 40% for women, 36% for elderly applicants, and 31% for AAPI applicants, all while holding risk constant.

Key Points: 
  • Zest AI has helped lenders increase approvals by 49% for Latinos, 41% for Black applicants, 40% for women, 36% for elderly applicants, and 31% for AAPI applicants, all while holding risk constant.
  • Our AI-automated underwriting can accurately assess 98% of American adults, significantly increasing loan approvals with no increase in risk."
  • Zest AI has helped lenders assess over 39 million consumer loan applications in the last four years, resulting in $250 billion in loans granted based on Zest AI's models.
  • Zest AI has a 100% retention rate for its credit union customers and an NPS score of 81, which is among the top 1% of all companies.

LoyaltyLoop Launches Integration with PlanProphet to Create a Cohesive Customer Experience

Retrieved on: 
Tuesday, January 30, 2024

Officially announced last week during the PlanProphet Champion Summit in Miami FL, this integration allows printers and graphics companies to leverage LoyaltyLoop customer feedback within PlanProphet.

Key Points: 
  • Officially announced last week during the PlanProphet Champion Summit in Miami FL, this integration allows printers and graphics companies to leverage LoyaltyLoop customer feedback within PlanProphet.
  • Print and graphic companies can now optimize their operations with the LoyaltyLoop - PlanProphet Integration, creating a more cohesive customer experience.
  • The integration seamlessly transfers LoyaltyLoop customer feedback results and associated data into PlanProphet, enriching the CRM records with valuable insights.
  • Additionally, LoyaltyLoop monitors crucial customer experience metrics, including Net Promoter Score (NPS).

Nasuni Continues Strong Momentum with 46% Growth in New Customer Bookings

Retrieved on: 
Tuesday, January 30, 2024

BOSTON, Jan. 30, 2024 /PRNewswire/ -- Nasuni Corporation, a leading hybrid cloud storage solution, today announced record results for its fiscal year ending December 31, 2023. These results were fueled by unprecedented demand for the Nasuni File Data Platform, as enterprises are requiring more agile operations with unstructured data management, data intelligence and AI, and ransomware safeguards.

Key Points: 
  • In 2022, Nasuni announced that it had passed the $100M milestone in annual recurring revenue (ARR).
  • 46% growth in new customer Annual Contract Value bookings.
  • A key partnership with energy solutions provider Cegal, further driving its momentum in the energy sector with 235% growth year over year.
  • Nasuni's customer satisfaction scores and gross customer retention rates both remained best-in-class at 89 (NPS score) and 98%, respectively.

Nasuni Continues Strong Momentum with 46% Growth in New Customer Bookings

Retrieved on: 
Tuesday, January 30, 2024

BOSTON, Jan. 30, 2024 /PRNewswire/ -- Nasuni Corporation, a leading hybrid cloud storage solution, today announced record results for its fiscal year ending December 31, 2023. These results were fueled by unprecedented demand for the Nasuni File Data Platform, as enterprises are requiring more agile operations with unstructured data management, data intelligence and AI, and ransomware safeguards.

Key Points: 
  • In 2022, Nasuni announced that it had passed the $100M milestone in annual recurring revenue (ARR).
  • 46% growth in new customer Annual Contract Value bookings.
  • A key partnership with energy solutions provider Cegal, further driving its momentum in the energy sector with 235% growth year over year.
  • Nasuni's customer satisfaction scores and gross customer retention rates both remained best-in-class at 89 (NPS score) and 98%, respectively.