Verint, General Dynamics Information Technology and Stanley Black and Decker Outdoor Recognized Among 2023 ICMI Global Contact Center Award Finalists
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor , were named as finalists in the ICMI Global Contact Center Awards *.
- Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor , were named as finalists in the ICMI Global Contact Center Awards *.
- General Dynamics Information Technology uses Verint to improve response speed, identify customer trends, and guide interactions toward better outcomes.
- Stanley Black and Decker Outdoor leverages Verint to reduce call abandonment rates and enhance agent engagement and empowerment within the contact center.
- “We are proud to be recognized alongside Stanley Black & Decker Outdoor and General Dynamics Information Technology as ICMI award finalists,” says Verint’s Celia Fleischaker, chief marketing officer.