Parks Associates: 42% of Security System Owners Expect Police To Respond To An Alarm Within 10 Minutes
DALLAS, April 9, 2024 /PRNewswire/ -- New Parks Associates research announced at ISC West today finds expectations among security system owners regarding emergency response to an alarm diverge significantly from reality. The firm's new white paper, Expectations vs. Reality: Enhancing Alarm Monitoring Response, developed in partnership with RSPNDR, reveals 86% of security system owners expect a police response to an alarm within 30 minutes, including 42% within 10 minutes, while in many municipalities, actual response times can be upwards of 146 minutes.
- Reality: Enhancing Alarm Monitoring Response , developed in partnership with RSPNDR, reveals 86% of security system owners expect a police response to an alarm within 30 minutes, including 42% within 10 minutes, while in many municipalities, actual response times can be upwards of 146 minutes.
- "Security system owners expect a rapid, reliable response, should the need arise," said Daniel Holcomb , Senior Analyst, Smart Home Research, Parks Associates.
- "Among security owners with professional monitoring, 83% say reliable and fast response to security events was 'highly important' to their system purchase decision.
- Even among security owners without pro-monitoring, the majority — 59% — still report that the promise of a fast police response was a very important factor in choosing their security system."