Sitel Group® a Named Leader in the Everest Group CXM Services PEAK Matrix®Assessment 2021
The Everest Group PEAK Matrix is a framework to assess the relative market impact, vision and capability of service providers.
- The Everest Group PEAK Matrix is a framework to assess the relative market impact, vision and capability of service providers.
- Through detailed evaluations of 39 CXM service providers featured on the PEAK Matrix 2021, Everest Group generated three classification categories: Leaders, Major Contenders and Aspirants.
- As a leader, Sitel Group is acknowledged for their consistent delivery of CXM services in the form of elite client satisfaction scores due to superior domain expertise.
- "We are thrilled to once again be recognized by Everest Group as a world-class customer service provider," said Laurent Uberti, President, CEO & Co-Founder, Sitel Group.