Mercury sulfide

HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution

Retrieved on: 
Monday, May 3, 2021
HGS, Social media, Mercury sulfide, Epic

"HGS has developed an industry-leading social media and employee recruitment model" said Michael DeSalles, Principal Analyst, at Frost & Sullivan.

Key Points: 
  • "HGS has developed an industry-leading social media and employee recruitment model" said Michael DeSalles, Principal Analyst, at Frost & Sullivan.
  • "HGS EPIC helps build brand affinity and loyalty, creating truly memorable customer experiences and lasting impressions through social media and other digital channels.
  • "\nHGS EPIC, the company\'s social care offering, is an acronym (Engage, Protect, Inform, Create) describing HGS Digital\'s approach to social care and online reputation management.
  • We\'re excited to accept this Frost & Sullivan Award, for two years running, for our HGS EPIC Social Care.

HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution

Retrieved on: 
Monday, May 3, 2021
HGS, Social media, Mercury sulfide, Epic

"HGS has developed an industry-leading social media and employee recruitment model" said Michael DeSalles, Principal Analyst, at Frost & Sullivan.

Key Points: 
  • "HGS has developed an industry-leading social media and employee recruitment model" said Michael DeSalles, Principal Analyst, at Frost & Sullivan.
  • "HGS EPIC helps build brand affinity and loyalty, creating truly memorable customer experiences and lasting impressions through social media and other digital channels.
  • "\nHGS EPIC, the company\'s social care offering, is an acronym (Engage, Protect, Inform, Create) describing HGS Digital\'s approach to social care and online reputation management.
  • We\'re excited to accept this Frost & Sullivan Award, for two years running, for our HGS EPIC Social Care.

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

Retrieved on: 
Friday, February 12, 2021
Companies based in Bangalore, Hinduja Global Solutions, HGS, Hinduja Group, Mercury sulfide, UST, Customer relationship management, Business process management, Economic taxonomy, Economy, Business organizations

CHICAGO, Feb. 12, 2021 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, today announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO.

Key Points: 
  • CHICAGO, Feb. 12, 2021 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, today announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO.
  • HGS growth is driven by providing tech-enabled solutions such as the HGS Digital cognitive contact center, a next-generation, intelligent-automation-enabled, bot, and AI-driven contact center.
  • Other cutting-edge solutions from HGS include:
    HGS PULSE a new contact center analytics platform that provides visibility into business performance and customer insights using real-time data.
  • HGS Video Brand Ambassador is a video customer service solution designed to help bridge physical and digital customer relationships.

Hg Invests in Prophix to Continue to Scale the Business and Invest Further in Product and Technology

Retrieved on: 
Wednesday, January 6, 2021
Professional services, Other Professional Services, Small business, Technology, Other Technology, Software, Accounting, Customer relationship management, Hg, Mercury sulfide, Retention rate, Business, Services marketing, Service companies, Articles, Hg, Prophix

Hgs investment is expected to accelerate and scale Prophixs growth and fund further development of its product capabilities.

Key Points: 
  • Hgs investment is expected to accelerate and scale Prophixs growth and fund further development of its product capabilities.
  • This deal will result in Prophix employees and management participating to acquire the company alongside Hg, who will hold the majority investment.
  • Prophix is a leader in its segment with over 1,600 customers, industry-leading retention rates and best-in-class customer NPS.
  • Prophix is also the fourth software business based in Canada that Hg has invested in over the last 12 months.

HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier

Retrieved on: 
Tuesday, December 8, 2020
Cloud infrastructure, HGS, Automation, Mercury sulfide, Cloud computing

"HGS is committed to the UK public sector, and our addition to the G-Cloud Framework is proof of the value and innovation that we bring to CCS," said Adam Foster, CEO, HGS UK.

Key Points: 
  • "HGS is committed to the UK public sector, and our addition to the G-Cloud Framework is proof of the value and innovation that we bring to CCS," said Adam Foster, CEO, HGS UK.
  • Cloud strategy , migration services , managed services with automation strategy & services enables digital workforce management solutions to include:
    A cognitive contact center is a next-generation, intelligent-automation-enabled, bot, and AI-driven contact centre.
  • The HGS EPIC Social Care solution, which uses artificial intelligence to quickly and effectively engage customers on social media channels.
  • For more information on the Crown Commercial Services and G-Cloud 12 Frameworks, including how to source HGS solutions, please visit http://www.hgsdigital.com/UK .

HGS Introduces EDE Pathway Solution to Streamline Enrollment for Health Plan Issuers to Be Utilized by Brokers and Consumers

Retrieved on: 
Thursday, October 1, 2020
Professional services, Health, Hospitals, Practice Management, Insurance, Managed care, General Health, Enhanced Direct Enrollment, Healthcare in the United States, Hinduja Global Solutions, Hinduja Group, HGS, Mercury sulfide, Ede, Economy of India, Companies, Business organizations

Hinduja Global Solutions (HGS) (listed in BSE & NSE), announced today that its subsidiary, HGS Colibrium LLC, released its EDE Pathway solution , which enables health insurance plans to deploy the Enhanced Direct Enrollment (EDE) pathway to their prospective and current individual subscribers.

Key Points: 
  • Hinduja Global Solutions (HGS) (listed in BSE & NSE), announced today that its subsidiary, HGS Colibrium LLC, released its EDE Pathway solution , which enables health insurance plans to deploy the Enhanced Direct Enrollment (EDE) pathway to their prospective and current individual subscribers.
  • This great new opportunity enables the private sector to come up with innovative ways to create a uniquely tailored end-to-end user experience.
  • This new portal will enable issuers and brokers to establish and maintain relationships with members from initial enrollment, through mid-year changes and into renewals.
  • The EDE Pathway is a fully hosted, turn-key solution for issuers to add to their existing websites.

Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

Retrieved on: 
Wednesday, September 23, 2020
HGS, Omnichannel, Mercury sulfide

Their platform combined with HGS Digital's CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences," said Jayme Kiester, Vice President of Channel Partnerships for HGS Digital.

Key Points: 
  • Their platform combined with HGS Digital's CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences," said Jayme Kiester, Vice President of Channel Partnerships for HGS Digital.
  • "Zappix digital and visual solutions are becoming an important component of businesses' digital transformation and HGS Digital is at the forefront of these efforts."
  • Through this partnership, Zappix will help HGS Digital clients implement new, visual solutions for modern customer service and contact center interactions.
  • Clients in the HGS Digital ecosystem have long benefitted from its expertise in technology-powered services in automation, analytics, and digital combined with thorough domain expertise.

Business Process Management Industry Gets a Boost During COVID-19

Retrieved on: 
Thursday, September 10, 2020
Marketing, Information technology management, Services marketing, Business, Business process management, HGS, Customer experience, Mercury sulfide, Management

Innovative CX and BPM solutions from HGS include:

Key Points: 
  • Innovative CX and BPM solutions from HGS include:
    The HGS EPIC Social Care solution, which uses artificial intelligence to quickly and effectively engage customers on social media channels.
  • Frost & Sullivan recently awarded HGS the North America Customer Service Leadership Award for Social Media Consulting and Management for EPIC (Engage, Protect, Inform and Create).
  • A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
  • Visit https://www.teamhgs.com to learn how HGS can help make your business more competitive.

HGS Digital Announces Business Continuity Solutions To Help Clients Navigate COVID-19 Crisis

Retrieved on: 
Tuesday, April 14, 2020
HGS, Mercury sulfide, Hinduja Global Solutions

"HGS Digital has tapped into its deep understanding of people and technology to deliver the same frictionless digital experiences they've come to rely on to help employees and customers deal with COVID-19," said Venkatesh Korla, Founder & CEO, HGS Digital.

Key Points: 
  • "HGS Digital has tapped into its deep understanding of people and technology to deliver the same frictionless digital experiences they've come to rely on to help employees and customers deal with COVID-19," said Venkatesh Korla, Founder & CEO, HGS Digital.
  • Additional business continuity solutions are:
    Channel Pivoting to help move voice volume to digital channels, such as text, chat or social messaging for quicker issue resolution.
  • HGS Digital business continuity solutions are available immediately for current HGS clients and will be publicly available later this month.
  • Visit https://www.hgsdigital.com/ to learn how HGS Digital can help make your business more competitive.

HGS Digital Announces Business Continuity Solutions To Help Clients Navigate COVID-19 Crisis

Retrieved on: 
Tuesday, April 14, 2020
HGS, Mercury sulfide, Hinduja Global Solutions

"HGS Digital has tapped into its deep understanding of people and technology to deliver the same frictionless digital experiences they've come to rely on to help employees and customers deal with COVID-19," said Venkatesh Korla, Founder & CEO, HGS Digital.

Key Points: 
  • "HGS Digital has tapped into its deep understanding of people and technology to deliver the same frictionless digital experiences they've come to rely on to help employees and customers deal with COVID-19," said Venkatesh Korla, Founder & CEO, HGS Digital.
  • Additional business continuity solutions are:
    Channel Pivoting to help move voice volume to digital channels, such as text, chat or social messaging for quicker issue resolution.
  • HGS Digital business continuity solutions are available immediately for current HGS clients and will be publicly available later this month.
  • Visit https://www.hgsdigital.com/ to learn how HGS Digital can help make your business more competitive.