Video banking

Eltropy’s Video Banking Boosts Branch Efficiency During Labor Shortages

Retrieved on: 
Thursday, December 8, 2022

The Video Banking capabilities empower hundreds more credit unions to maximize their resources and serve members anytime, anywhere, in their channel of choice.

Key Points: 
  • The Video Banking capabilities empower hundreds more credit unions to maximize their resources and serve members anytime, anywhere, in their channel of choice.
  • "Now we're bringing on a full video experience and other messaging tools with the help of Eltropy.
  • Here they jump on a live video conversation with a loan officer from the bank’s centralized lending team located at another branch, the corporate headquarters, or even working from home.
  • “Video Banking is rapidly transforming community banks and credit unions into nimbler, more comfortable places to associate with their members,” continued Garg.

Eltropy crosses 500+ Community Financial Institutions (CFIs) Milestone

Retrieved on: 
Wednesday, September 28, 2022

MILPITAS, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) -- As community financial institutions (CFIs) look for new ways to engage with consumers and leverage revenue-generating services within and outside of the traditional branch setting, they are turning to Eltropy at a rapid clip.

Key Points: 
  • MILPITAS, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) -- As community financial institutions (CFIs) look for new ways to engage with consumers and leverage revenue-generating services within and outside of the traditional branch setting, they are turning to Eltropy at a rapid clip.
  • Today, the leading Digital Communications Platform for CFIs welcomes new customers, including the Utah Community Credit Union, Main Street Bank, Heartland Financial, and FireFighters First Credit Union.
  • This year, Eltropy acquired leading collaborative video solution, POPi/o , and leading AI provider, Marsview , along with recently debuting Kaitlin , the first humanized AI explicitly designed for financial institutions.
  • Eltropy will be showcasing the combined capabilities, results, and future innovations for its Digital Communications Platform at the following events:

Eltropy Debuts Industry’s First Humanized AI at Finovate Fall 2022

Retrieved on: 
Friday, September 16, 2022

MILPITAS, Calif., Sept. 16, 2022 (GLOBE NEWSWIRE) -- Eltropy, the digital communications platform for community financial institutions, this week unveiled the industry’s first humanized AI assistant, named Kaitlin, at Finovate Fall 2022 in New York. Bolstered by AI, Kaitlin empowers community financial institutions to deliver a humanized seamless customer experience while reducing contact center volume and handle times.

Key Points: 
  • MILPITAS, Calif., Sept. 16, 2022 (GLOBE NEWSWIRE) -- Eltropy , the digital communications platform for community financial institutions, this week unveiled the industrys first humanized AI assistant, named Kaitlin, at Finovate Fall 2022 in New York.
  • Bolstered by AI, Kaitlin empowers community financial institutions to deliver a humanized seamless customer experience while reducing contact center volume and handle times.
  • Eltropys new humanized AI solution allows customers to have natural and efficient conversations, almost like speaking to a human agent.
  • Eltropy acquired Marsview specifically to utilize AI and create the industry leading platform for humanized AI.

Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center

Retrieved on: 
Wednesday, August 17, 2022

Eltropy already enables financial institutions to connect with consumers in the channel of their choicewhether thats via Text messaging, phone, video, Secure Chat, or in branch.

Key Points: 
  • Eltropy already enables financial institutions to connect with consumers in the channel of their choicewhether thats via Text messaging, phone, video, Secure Chat, or in branch.
  • The addition of Marsviews advanced conversational AI helps financial institutions further streamline responses to common consumer questions, such as inquiries about account balance and routing numbers.
  • The widespread digital transformation taking place in todays market offers an opportunity for financial institutions to leverage the power of AI, said Murali Mahalingam, Marsview CEO.
  • To learn more about Eltropys acquisition of Marsview, please visit: https://eltropy.com/marsview/
    Eltropy enables financial institutions to digitally engage in a secure and compliant way.

Eltropy Acquires POPi/o, Powering Credit Unions with End-to-End Digital Communications Platform

Retrieved on: 
Wednesday, June 8, 2022

MILPITAS, Calif., June 08, 2022 (GLOBE NEWSWIRE) -- Renowned by Credit Unions for its Digital Communications capabilities, Eltropy today announced the acquisition of Video Banking leader POPi/o .

Key Points: 
  • MILPITAS, Calif., June 08, 2022 (GLOBE NEWSWIRE) -- Renowned by Credit Unions for its Digital Communications capabilities, Eltropy today announced the acquisition of Video Banking leader POPi/o .
  • Our world-class Digital Communications platform helps Credit Unions deliver on the promise of digital transformationimproving online and in-branch experiences for members and allowing for more rapid expansion in new markets without the need for a physical presence.
  • This powerful digital communications platform enables Credit Unions with end-to-end virtual branch capabilities, helping them build connections and deliver on the personalized service members expect.
  • Using our world-class digital communications platform, Credit Unions can improve operations, engagement and productivity.

POPi/o Video Banking Partners With Jaguar Software To Restore Human Touch To Digital Processing & Deposit Services

Retrieved on: 
Thursday, July 1, 2021

"In joining forces with Jaguar Software, POPi/o is paving yet another innovative path for technology to come together to restore, rather than sacrifice, the human touch."

Key Points: 
  • "In joining forces with Jaguar Software, POPi/o is paving yet another innovative path for technology to come together to restore, rather than sacrifice, the human touch."
  • "With this partnership, Jaguar Software is excited to unite with POPi/o in creating a more dynamic digital banking experience," said Richard Leirer, VP of Sales & Marketing at Jaguar Software.
  • POPio Mobile Video Cloud (POPi/o) is the leader in full-service video banking and collaboration technologya comprehensive mobile, web, and in-branch video software solution that improves the customer experience.
  • Jaguar Software has been a leading software engineering company in the banking industry for over 20 years in all aspects of check processing software.

Harris Poll Research: AI Looms Large on the Digital Banking Frontier

Retrieved on: 
Tuesday, June 22, 2021

There is a distinction between those who use online banking for information versus processing transactions.

Key Points: 
  • There is a distinction between those who use online banking for information versus processing transactions.
  • Of those using it to process transactions, there is an appetite for banking services using a virtual assistant.
  • Only 8% of those surveyed were new to doing their banking via digital channels.
  • Six of every 10 respondents perform an average of 2.9 types of banking activities more often online than before COVID-19.

State Bank of India and HyperVerge Partner for AI-powered Online Account Opening amidst Pandemic

Retrieved on: 
Thursday, May 20, 2021

b'BENGALURU, India, May 20, 2021 /PRNewswire/ --India\'s largest bank launches a special Savings Account that can be opened instantly with a Video Banking process to onboard customers during the pandemic.

Key Points: 
  • b'BENGALURU, India, May 20, 2021 /PRNewswire/ --India\'s largest bank launches a special Savings Account that can be opened instantly with a Video Banking process to onboard customers during the pandemic.
  • This technology has long-term implications for an organization\'s efficiency.\nCommenting on the go-live, Kishore Natarajan, co-founder, HyperVerge, said, "For most Indians, SBI is the first bank to start our financial journey.
  • Our common goal with the SBI team is to enable banking from home for millions of new and existing SBI customers.
  • This is definitely one of the iconic milestones in realizing the dream of a Digital India.

One Touch Video Banking and NuSource Financial Enter into Strategic Partnership

Retrieved on: 
Tuesday, May 11, 2021

b'AUSTIN, Texas, May 11, 2021 /PRNewswire/ -- One Touch Video Banking today announced a new partnership with NuSource Financial .

Key Points: 
  • b'AUSTIN, Texas, May 11, 2021 /PRNewswire/ -- One Touch Video Banking today announced a new partnership with NuSource Financial .
  • This partnership will bring cutting-edge video banking technology to NuSource\'s customer base to deepen their relationships with banks and credit unions.\n"The pandemic changed financial institutions priorities for digital banking.
  • "\n"NuSource Financial is excited to bring our customers the latest in video banking with our new One Touch Video Banking partnership," says Jon Erpelding, President, NuSource Financial.
  • "\nThe benefits of this new partnership include:\nProviding affordable video banking solutions to NuSource clients.\nEducating banks and credit unions on digital banking solutions to increase conversation, customer experience, and retention.\nProviding an immediate impact for NuSource\'s strategic branch transformation initiatives.\nOne Touch Video Banking allows financial institutions that thrive on face-to-face relationships to connect with customers who thrive on convenience.

POPi/o Video Banking Rises To Record 2020 Growth & Continued Advancements

Retrieved on: 
Wednesday, February 24, 2021

Among this rapidly rising client base, POPi/o saw video banking call volume increase over 283% in 2020 (and 662% in year-over-year call volume compared to 2019).

Key Points: 
  • Among this rapidly rising client base, POPi/o saw video banking call volume increase over 283% in 2020 (and 662% in year-over-year call volume compared to 2019).
  • While some practices initiated by COVID-19 are likely temporary, these virtual resources remain as fixtures of the new economy.
  • To learn more about the POPi/o video banking platform or how financial institutions are using POPi/o to create virtual branches, please visit popio.com .
  • POPio Mobile Video Cloud (POPi/o) is the leader in video banking and collaboration technologya comprehensive mobile, web and in-branch video software solution that improves the customer experience.