Help desk

Hybrid Work Model is an Employee Retention Dream but a Help Desk Nightmare

Retrieved on: 
Thursday, March 9, 2023
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CONSHOHOCKEN, Pa., March 9, 2023 /PRNewswire-PRWeb/ -- Once upon a time, working from home was reserved for a select few careers and industries. The in-office work environment was the norm and, despite the supercomputers in everyone's pocket, few in 2019 believed work could ever fully leave the office. It took a global pandemic to change that mindset. Since then, organizations have been forced to adapt in unprecedented ways. Remote work, once seemingly impossible, became the new norm for many workers. And while the Hybrid Work Model is highly popular with employees, it is a Help Desk nightmare.

Key Points: 
  • The in-office work environment was the norm and, despite the supercomputers in everyone's pocket, few in 2019 believed work could ever fully leave the office.
  • And while the Hybrid Work Model is highly popular with employees, it is a Help Desk nightmare.
  • In a world where most employees of an organization work within the same space, support demands are fairly predictable.
  • However, the shift to the Hybrid Work Model brought many new demands and dynamics for IT departments to handle.

Axis Named Most Innovative Cybersecurity Company at 2023 Cybersecurity Excellence Awards

Retrieved on: 
Thursday, March 9, 2023
Atmos, Cloud, Security Service, Axis, CPU, Internet, Workforce, CASB, Google Cloud Platform, VPN, Help desk, Software as a service, SWG, Internet service provider, Access, The X Factor Digital Experience, SSE, Policy, Computer security, ZTNA, Glass, Gold, Online shopping, Arms industry, Mobile phone, Oracle

PLANO, Texas, March 9, 2023 /PRNewswire/ -- Axis announced today that it has won three gold awards at the 2023 Cybersecurity Excellence Awards. The company was recognized as the Most Innovative Cybersecurity Company (100-499 employees) while the Atmos Security Service Edge (SSE) platform won both the Best Secure Access and Best Remote Access solution awards for its ability to elegantly sync secure connectivity across the workforce, partner ecosystem, and hybrid cloud infrastructure.

Key Points: 
  • Atmos SSE Platform Named Best Secure Remote Access, and Best Access Solution
    PLANO, Texas, March 9, 2023 /PRNewswire/ -- Axis announced today that it has won three gold awards at the 2023 Cybersecurity Excellence Awards.
  • "We congratulate Axis for the recognition as an award winner in the Most Innovative Cybersecurity Company category of the 2023 Cybersecurity Excellence Awards," said Holger Schulze, CEO of Cybersecurity Insiders and founder of the 600,000-member Information Security Community on LinkedIn, which organizes the 8th annual Cybersecurity Excellence Awards.
  • "With over 800 entries in more than 300 award categories, the 2023 Cybersecurity Excellence Awards program is highly competitive.
  • All winners reflect the very best in innovation and excellence in defending against today's evolving cybersecurity threats."

Atera and ESET Announce New Partnership to Make IT Solutions More Secure

Retrieved on: 
Thursday, March 9, 2023
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The partnership enables Atera's community of IT professionals to easily deploy advanced anti-malware solutions to protect their customers.

Key Points: 
  • The partnership enables Atera's community of IT professionals to easily deploy advanced anti-malware solutions to protect their customers.
  • ESET advanced security solutions provide unparalleled protection to managed service providers (MSPs) and IT professionals – securing users' data while also improving the bottom line.
  • IT professionals using Atera have the option to choose from four popular solution tier packages: ESET PROTECT Entry, ESET PROTECT Advanced, ESET PROTECT Compete or ESET PROTECT Enterprise – advanced and customizable security solutions that include endpoint security, detection and response; file and mail server security; mobile security and more.
  • To learn more about ESET solutions and Atera, visit https://www.atera.com/integrations/eset/ .

WDIV Local 4 launches "Help Desk" to connect audiences to community information

Retrieved on: 
Thursday, February 2, 2023
Newsroom, Help desk, WDIV-TV, WDIV, News, Television, Zendesk, Google News Lab, Satellite navigation device, Metro Detroit

DETROIT, Feb. 2, 2023 /PRNewswire/ -- WDIV Local 4 launched "Help Desk" today to create an audience-driven community information portal to help viewers and users meet their information needs.

Key Points: 
  • DETROIT, Feb. 2, 2023 /PRNewswire/ -- WDIV Local 4 launched "Help Desk" today to create an audience-driven community information portal to help viewers and users meet their information needs.
  • The customer service portal allows users to message the WDIV newsroom with questions, search a growing knowledge base of community information, and even interact with the WDIV newsroom in real time through live chats.
  • "Help Desk is a listening post for community information needs," said Ken Haddad, digital content and audience manager for WDIV.
  • "We consider our television viewers and our readers on ClickOnDetroit.com our customers and our product is verified, journalism-based information," said Bob Ellis, general manager of WDIV Local 4.

Omada Health Partners with Intermountain Healthcare and Castell to Establish Integrated Virtual Care Option for Diabetes Management and Prevention

Retrieved on: 
Monday, January 9, 2023
Diabetes, Other Health, Health, Telemedicine, Virtual Medicine, Managed Care, Help desk, Caregiver, Weight loss, Health, Risk, Partnership, Patient, Diabetes, Castell, CDC, Health insurance, Pharmaceutical industry, Intermountain

Omada Health , a virtual, integrated chronic care healthcare provider, and Castell , Intermountain Healthcare’s value-based care subsidiary, have entered into a partnership that expands the access of Omada’s Diabetes Prevention Program and Diabetes Program to patients and caregivers receiving care from Intermountain Healthcare’s primary care providers within its Utah Medical Group.

Key Points: 
  • Omada Health , a virtual, integrated chronic care healthcare provider, and Castell , Intermountain Healthcare’s value-based care subsidiary, have entered into a partnership that expands the access of Omada’s Diabetes Prevention Program and Diabetes Program to patients and caregivers receiving care from Intermountain Healthcare’s primary care providers within its Utah Medical Group.
  • Omada Health’s Diabetes Prevention Program and Diabetes Program offer members support along with intervention from health coaches certified through CDC-affiliated Diabetes Training and Technical Assistance Center.
  • “Together, Omada Health and Castell can connect traditional care with virtual care to reach more at-risk patients with our proven Diabetes Prevention and Diabetes programs.
  • With Omada Health as the point of care, reinforced by Intermountain and Castell providers and care coordinators, it's bringing in a new future for healthcare.

Axis Awarded CRN's Prestigious 2022 Tech Innovator Award for its Security Service Edge Platform, Atmos

Retrieved on: 
Monday, November 14, 2022
Atmos, Cloud, CASB, Ecosystem, SAN, Technology, Glass, CPU, Help desk, Heart, The Channel Company, Security Service, Industry, Workforce, Unit 8200, SSE, The X Factor Digital Experience, Education, Research, Software as a service, CRN, Internet service provider, Policy, CEO, SWG, VPN, Google Cloud Platform, Internet, ZTNA, Review, LLC, Solution, Online shopping, Mobile phone, Oracle, Axis

Axis is being recognized for its Security Service Edge (SSE) platform, Atmos.

Key Points: 
  • Axis is being recognized for its Security Service Edge (SSE) platform, Atmos.
  • "Our Security Service Edge (SSE) platform solves the secure access challenge that every large enterprise faces today - but in an incredibly simple, reliable, and secure manner.
  • The Axis Atmos SSE platform enables an elegant syncing of authentication, authorization, and connectivity across the workforce, ecosystem partners, and hybrid cloud infrastructure with its Security Service Edge architecture.
  • "It is my pleasure to congratulate each and every one of our 2022 CRN Tech Innovator Award winners.

Appfire Increases Workflow Efficiency and Productivity For Organizations Using Jira, Slack, and Microsoft Teams

Retrieved on: 
Wednesday, November 9, 2022
People, Organization, Acquisition, Workflow, Portfolio management, NextUp Comedy, ASP.NET Web Site Administration Tool, Business intelligence, Azure, Thrive, Microsoft Teams, Timesheet, Microsoft, Videotelephony, Help desk, CRM, Slack, IT service management, Documentation, ITSM, Salesforce, Communication, Ward, Jira, Ideation, Document management system, Automation, Efficiency, Solution, AI, TEAMS, Agile tooling, IRobot, CEO, Video game console, Online shopping, Video game, Atlassian, GitHub, Cloudera, Publishing

BOSTON, Nov. 9, 2022 /PRNewswire/ -- To support cross-ecosystem workflows between Atlassian and the Slack and Microsoft communities, Appfire, an enterprise collaboration software company that enables teams to plan and deliver their best work, today announced its strategic acquisition of Nextup.ai, a software technology company that leads the market in productivity and collaboration software solutions for Slack and Microsoft Teams. The portfolio of apps from Nextup.ai empowers teams across enterprises to work more efficiently through the reduction of context switching. This acquisition allows them to have productive conversations without disruptions, ensuring access to multiple tools through one application. Seamless collaboration becomes the primary focus, giving teams the support needed to successfully work wherever and however they prefer.

Key Points: 
  • In today's hybrid-remote workforce, seamless collaboration is key for both cloud and on-prem environments across organizations of any size.
  • To date, Nextup.ai has prevented over 10 million user context switches allowing teams to work smarter and more efficiently.
  • "As work evolves in organizations, critical workflows continue to occur in chat programs like Slack and Microsoft Teams.
  • Appfire gives teams the best solutions to enhance, augment, connect, and extend platforms like Atlassian, Salesforce, and Microsoft.

Axis' Atmos Platform Named Best SASE Solution Winner at 2022 CISO Choice Awards

Retrieved on: 
Tuesday, October 18, 2022
Atmos, Cloud, SAN, CASB, ZTNA, Customer satisfaction, Security Service, Feedback, Risk, Unit 8200, SWG, Policy, Software as a service, Organization, Architecture, Secure Access Service Edge, Criterion, Privacy, Research, Twitter, CISO-FM, Workforce, CPU, Multimedia, Knowledge, Solution, Google Cloud Platform, Industry, Glass, CEO, SSE, Ecosystem, Internet, Internet service provider, CISO, SASE, Help desk, VPN, The X Factor Digital Experience, Risk management, Mobile phone, Online shopping, LinkedIn, Oracle, Axis

SAN MATEO, Calif., Oct. 18, 2022 /PRNewswire/ -- Axis announced today that its Atmos Security Service Edge (SSE) platform has been named Best SASE Solution in the prestigious 2022 CISO Choice Awards.

Key Points: 
  • Recognized for innovation and ease of use; Axis is redefining secure access for the world's enterprises
    SAN MATEO, Calif., Oct. 18, 2022 /PRNewswire/ -- Axis announced today that its Atmos Security Service Edge (SSE) platform has been named Best SASE Solution in the prestigious 2022 CISO Choice Awards.
  • "Honoring security vendors of all types, sizes and maturity levels, the CISO Choice Awards recognizes solutions that offer differentiated value to the CISO community.
  • I'd like to congratulate Axis for their 2022 CISO Choice Award win," said David Cass, CISOs Connect and Security Current President, and Global CISO at GSR.io.
  • We are honored to have won this 2022 CISO Award, because it proves that this customer-centricity is being recognized, and appreciated."

IntelligenceBank Digital Asset Management Announces Integration With Getty Images

Retrieved on: 
Friday, October 7, 2022
News, API, Newsroom, Digital asset management, Unsplash, Metadata, NYSE, Getty Images, IStock, Marketing, CEO, Photography, GLOBE, Getty, Compliance, Book, Video game, Television, Help desk

IRVINE, Calif., Oct. 07, 2022 (GLOBE NEWSWIRE) -- Today, IntelligenceBank ( www.intelligencebank.com ), the leading innovator in Digital Asset Management and Marketing Operations solutions, announced a new connector integration with Getty Images , a preeminent global visual content creator and marketplace.

Key Points: 
  • IRVINE, Calif., Oct. 07, 2022 (GLOBE NEWSWIRE) -- Today, IntelligenceBank ( www.intelligencebank.com ), the leading innovator in Digital Asset Management and Marketing Operations solutions, announced a new connector integration with Getty Images , a preeminent global visual content creator and marketplace.
  • Now with the latest IntelligenceBank integration with Getty Images, shared customers can automatically sync assets downloaded from Getty Images into their IntelligenceBank DAM.
  • Manage metadata from Getty Images and custom map them to the asset metadata fields within IntelligenceBank, so expiry dates and other important data are captured and can be integrated into workflows.
  • For more information on the latest IntelligenceBank integration with Getty Images, please visit IntelligenceBank's website or Helpdesk .

SBI UNVEILS ANNUAL REVENUE PLANNING HELPDESK

Retrieved on: 
Wednesday, September 28, 2022
Gaps, Review, Annual, Organization, Growth, Recession, Help desk, Chief executive officer, Behavior, Research, Marketing, SBI, Management, Sales

DALLAS, Sept. 28, 2022 /PRNewswire/ -- SBI, a Go-to-Market Growth Advisory, announced today the launch of the SBI Annual Planning Helpdesk designed to meet the unique needs of today's organizations. The underlying SBI Annual Revenue Planning program is available to all SBI clients and prospects on-demand through helpdesk advisory sessions. 

Key Points: 
  • DALLAS, Sept. 28, 2022 /PRNewswire/ -- SBI, a Go-to-Market Growth Advisory, announced today the launch of the SBI Annual Planning Helpdesk designed to meet the unique needs of today's organizations.
  • The underlying SBI Annual Revenue Planning program is available to all SBI clients and prospects on-demand through helpdesk advisory sessions.
  • SBI Annual Revenue Planning program is based on a seven-step process to align go-to-market functions with strategic growth priorities.
  • Visitors to the Annual Planning Helpdesk submit a support request, which results in a session with an advisor within two business days.