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Global Bug Tracking Software Market (2019 to 2027) - Featuring Airbrake, Atlassian & Axosoft Among Others - ResearchAndMarkets.com

Monday, May 25, 2020 - 2:25pm

The "Global Bug Tracking Software Market 2019-2027" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Bug Tracking Software Market 2019-2027" report has been added to ResearchAndMarkets.com's offering.
  • According to this report the global bug tracking software market is set to surge at a CAGR of 9.34% over the forecasting period 2019-2027.
  • However, the preference for manual bug tracking over bug tracking software and the availability of free online tools are the factors hampering the market growth of bug tracking software.
  • The growth in the IoT market is expected to instigate the market growth of bug tracking software.

The US bug tracking software market is estimated to project a CAGR of xx% during the forecast period, 2019-2023

Saturday, May 23, 2020 - 2:20am

The US bug tracking software market is estimated to project a CAGR of xx% during the forecast period, 2019-2023.

Key Points: 
  • The US bug tracking software market is estimated to project a CAGR of xx% during the forecast period, 2019-2023.
  • The country has the presence of indigenous vendors, and witnesses high adoption of bug tracking software in banking, professional services, process manufacturing, etc.
  • The growing IT sector is set to boost the bug tracking software market.However, in recent times, the COVID-19 pandemic has wreaked havoc in the US.
  • A bug tracking software is an intrinsic tool that aids in managing, reporting, and capturing data with bugs.

The Japan bug tracking software market is estimated to record a CAGR of xx% during the forecast period, 2019-2023

Saturday, May 23, 2020 - 2:15am

The Japan bug tracking software market is estimated to record a CAGR of xx% during the forecast period, 2019-2023.

Key Points: 
  • The Japan bug tracking software market is estimated to record a CAGR of xx% during the forecast period, 2019-2023.
  • The government initiatives and considerable investments with regard to the adoption of ICT are impacting the growth of the market.
  • Japan, being one of the technologically advanced countries, has the software components as an intrinsic part of its technology endeavors.
  • Such developments in the IoT and ICT markets, are estimated to benefit the bug tracking software market in the country.

Directly Adds $11 Million to Complete $31M New Round; Helps Companies Deliver Resilient Customer Support Operations

Wednesday, May 20, 2020 - 2:00pm

Directly makes customer support operations more resilient.

Key Points: 
  • Directly makes customer support operations more resilient.
  • Companies automate and resolve support issues within the IVR, email, web, live chat, and messaging channels using the Directly platform.
  • The platform provides insights into customer conversations, automates common support issues, and engages community experts to resolve customer issues more reliably at scale.
  • This network and operating model are what enables Directly to offer resilient customer support to leading global enterprises like Microsoft, Samsung, and Airbnb.

LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide

Tuesday, May 12, 2020 - 2:00pm

Live Guide expands these capabilities to enable businesses to tap into the unlocked potential of visual engagement and up-level their customer support by turning frustrating experiences into positive outcomes.

Key Points: 
  • Live Guide expands these capabilities to enable businesses to tap into the unlocked potential of visual engagement and up-level their customer support by turning frustrating experiences into positive outcomes.
  • With Rescue Live Guide, LogMeIn is removing these obstacles.
  • Rescue Live Guide provides a lightweight, zero download design for both chat and phone-based agents and customersthat makes co-browsing a satisfying experience, not a frustrating one.
  • Rescue Live Guide is available as a standalone offer as part of LogMeIns customer engagement and support portfolio.

iSupport Software Releases Version 16.5 of Flagship Product

Thursday, April 30, 2020 - 11:00am

VANCOUVER, Wash., April 30, 2020 /PRNewswire-PRWeb/ -- Help desk software provider iSupport Software has released version 16.5 of iSupport, its flagship product for incident and service desk management.

Key Points: 
  • VANCOUVER, Wash., April 30, 2020 /PRNewswire-PRWeb/ -- Help desk software provider iSupport Software has released version 16.5 of iSupport, its flagship product for incident and service desk management.
  • "After 28 years in business, we continue to focus on efficiencies for our customers," commented Daren Nelson, Founder and CEO of iSupport Software.
  • iSupport is one of the oldest privately-owned, continually operating provider of help desk software and customer support solutions.
  • For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
    iSupport and mySupport are registered trademarks of Groupware Incorporated.

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities Online

Wednesday, April 29, 2020 - 2:00pm

ScreenMeet Live is:

Key Points: 
  • ScreenMeet Live is:
    Globally available: Supported by a worldwide network of enterprise-grade data centers, ScreenMeet Live meets local and global scalability and performance requirements.
  • ScreenMeet Live will help our customers provide service continuity, save jobs and deliver a superb customer support experience during these turbulent times."
  • ScreenMeet was founded in 2015 by online meeting and customer support veterans to build a new generation of cloud-based enterprise tools for customer support and IT help desk organizations at the world's largest companies.
  • For enterprises seeking to deliver exceptional person-to-person customer support experiences, ScreenMeet provides purpose-built support software that integrates with CRM and ITSM systems, made with the latest in screen sharing and remote control technology.

MRED Help Desk Earns Top Honors for 11th Year in a Row

Monday, April 13, 2020 - 3:40pm

For the 11th straight year, MREDs Help Desk has delivered award-winning service and has the trophy case to prove it.

Key Points: 
  • For the 11th straight year, MREDs Help Desk has delivered award-winning service and has the trophy case to prove it.
  • MREDs Help Desk has earned this distinctionannuallysince 2010, including being named the #1 small-sized center in North America in 2019 .
  • MRED strives to be a helpful industry ally forbrokerages andassociationsin our marketplaceandwe recognize that customer support is essential, said MRED President/CEO Rebecca Jensen.
  • MRED is a member of the Real Estate Standards Organization (RESO), MLS Grid, and supports the Broker Public Portal.

Espressive Offers COVID-19 Rapid Assistance Program to Relieve Pressure From IT Help Desks While They Support New Work From Home Mandates

Wednesday, April 1, 2020 - 2:00pm

"When I founded Espressive nearly four years ago, it was in a very different time from today," said Pat Calhoun, CEO of Espressive.

Key Points: 
  • "When I founded Espressive nearly four years ago, it was in a very different time from today," said Pat Calhoun, CEO of Espressive.
  • At a time when employees are forced to work from home, self-service needs to become the new imperative for IT to survive.
  • If we can help organizations navigate through these uncertain times with strength, the Rapid Assistance Program will have succeeded."
  • The main goal of the COVID-19 Rapid Assistance Program is to significantly reduce calls going to an enterprise organization's help desk within days.

FullStory Launches Technology Partner Ecosystem to Help Companies Deliver Best-in-Class Digital Experiences

Tuesday, February 25, 2020 - 2:00pm

ATLANTA, Feb. 25, 2020 /PRNewswire-PRWeb/ --Digital experience software company FullStory announced the launch of its Technology Partner Ecosystem .

Key Points: 
  • ATLANTA, Feb. 25, 2020 /PRNewswire-PRWeb/ --Digital experience software company FullStory announced the launch of its Technology Partner Ecosystem .
  • Our investment in this Technology Partner Ecosystem will eliminate friction in data flows and help companies make customer-focused decisions at scale."
  • The Technology Partner Ecosystem extends the already robust FullStory Solution Partners Program and expands the FullStory Partner Ecosystem to include both partner services and technologies.
  • Further Technology Partner Ecosystem categories include partnerships and integrations with the following:
    Live Chat & Customer Success Platforms: Drift, Help Scout, Intercom, Kustomer, Olark, Zendesk
    Find the expanding list of integrations from FullStory's Technology Partner Ecosystem here: https://partners.fullstory.com/integrations/
    Organizations interested in joining the FullStory Technology Partner Ecosystem can learn more at: https://www.fullstory.com/partners/technology/
    Founded in 2014, FullStory's digital experience software provides thousands of companies globally with clear, actionable, revenue-increasing insights about their customer experience.