Churn rate

TELUS reports operational and financial results for second quarter 2021

Retrieved on: 
Friday, July 30, 2021
Telecommunications, Technology, Mobile telecommunications, Videotelephony, Average revenue per user, Churn rate, Mobile phone

Mobile phone ABPU was $69.44 in the second quarter of 2021, an increase of $0.13 or 0.2 per cent.

Key Points: 
  • Mobile phone ABPU was $69.44 in the second quarter of 2021, an increase of $0.13 or 0.2 per cent.
  • Mobile phone ARPU was $56.56 in the second quarter of 2021, an increase of $0.12 or 0.2 per cent.
  • Our mobile phone churn rate was 0.81 per cent in the second quarter of 2021, stable as compared to 0.80 per cent in the second quarter of 2020.
  • Residential voice net losses were limited to 10,000 in the second quarter of 2021, unchanged compared to residential voice net losses of 10,000 in the second quarter of 2020.

WeWork Provides Business Update on Sales Momentum, Accelerating Recovery

Retrieved on: 
Monday, June 21, 2021
Professional services, Other Professional Services, Other Construction & Property, Human resources, Commercial Building & Real Estate, Construction & Property, WeWork, Churn rate, Business, Economy

WeWork, one of the leading global flexible space providers, today shared a business update highlighting strong sales momentum and accelerating recovery trends through April and May.

Key Points: 
  • WeWork, one of the leading global flexible space providers, today shared a business update highlighting strong sales momentum and accelerating recovery trends through April and May.
  • April and May marked WeWorks strongest two months of net desk sales since September 2019, with net desk sales of 10,000 and 17,000, respectively, driven by strengthening sales momentum and declining churn rates, which have returned to pre-pandemic levels.
  • The company also recorded positive net desk sales in all consolidated regions, demonstrating the global nature of recovery and accelarating demand for WeWork's hybrid solutions.
  • WeWork was founded in 2010 with the vision to create environments where people and companies come together and do their best work.

Parks Associates: 55% of Pay-TV Households Consider Live Sports Important in Decision to Keep Their Pay-TV Service

Retrieved on: 
Tuesday, February 9, 2021
Churn rate, Nason

New research from Parks Associates finds 55% of pay-TV households in the US report availability of live sports is important in their decision to keep their pay-TV service.

Key Points: 
  • New research from Parks Associates finds 55% of pay-TV households in the US report availability of live sports is important in their decision to keep their pay-TV service.
  • Future of Video, sponsored by Deltatre and Metrological, brings together industry leaders featuring visionary speakers, interactive panel discussions, and analyst presentations.
  • "The churn rate for pay-TV services continues to trend significantly lower than the rate for OTT services," said Steve Nason , Research Director, Parks Associates.
  • "This is fortunate given the lack of live sports in the early stages of the COVID-19 pandemic.

Parks Associates: Churn Rate Drops to 38% Among OTT Services and 49% Among vMVPDs

Retrieved on: 
Tuesday, December 8, 2020
Television, Home Box Office, Inc., Business, Churn rate, Cable television, HBO, Churn, Pay television, Apple Inc.

As a subset of subscription-based OTT services, vMVPDs experienced an even more dramatic drop, from 84% in 2019 to 49% in 2020.

Key Points: 
  • As a subset of subscription-based OTT services, vMVPDs experienced an even more dramatic drop, from 84% in 2019 to 49% in 2020.
  • Consequently, we are seeing a lower overall churn rate for OTT services."
  • Disney+'s churn rate is at 13%, and HBO Max, Apple TV+, and Peacock have churn rates at around 20%.
  • As a result, the churn rate for vMVPDs, while still hovering near 50%, has been significantly reduced in this latest release."

Foresight Research: Expect a Spike in Consumers Switching Banking Providers Due to the Pandemic

Retrieved on: 
Wednesday, October 21, 2020
Articles, Economy, Bank, Economic history of Italy, Business, Churn rate

Then a second survey was conducted during the pandemic of almost 700 customers and members to find out what the pandemic had changed in the banking industry.

Key Points: 
  • Then a second survey was conducted during the pandemic of almost 700 customers and members to find out what the pandemic had changed in the banking industry.
  • Churn increased from 12% (over two years) prior to the pandemic to 22% expected churn in the next year or two.
  • A lot of banking consumers will be in play like in the tens of millions.
  • Bank customer and credit union member expectations and satisfaction and what specific products are purchased.

Foresight Research:  COVID – 19 Bank and Credit Union Churn Hot Spot

Retrieved on: 
Wednesday, August 5, 2020
Bank, Economic history of Italy, Economy, Churn rate, Customer attrition

We found a hot spot of churn.

Key Points: 
  • We found a hot spot of churn.
  • Churn increased from 12% (over two years) to 22% expected churn in the next year or two.
  • Bank customer and credit union member expectations and satisfaction.
  • Bank customers and credit union members place a high priority on access both traditional and digital.

Natural Language Processing Based Sentiment Analysis Helped an American Biotech Firm in Reducing Churn by 57% | Quantzig

Retrieved on: 
Monday, July 13, 2020
Consulting, Social media, Communications, Professional services, Articles, Social media, Natural language processing, Affective computing, Business intelligence, Customer attrition, Sentiment analysis, Churn rate, Academic disciplines, Artificial intelligence

Request a FREE proposal to learn more about our NLP sentiment analysis solutions.

Key Points: 
  • Request a FREE proposal to learn more about our NLP sentiment analysis solutions.
  • An American pharmaceutical and biotechnology firm approached Quantzig to leverage its expertise in NLP sentiment analysis to enhance customer service and reduce customer churn rates.
  • Quantzigs NLP sentiment analysis experts helped the client to reduce customer churn.
  • According to our social media sentiment analysis experts, Sentiment analysis provides some answers into what the most important issues are, from the perspective of customers.

Analytics Experts at Quantzig Analyze the Impact of Increasing Churn Rates in Telecom | Submit RFP for Comprehensive Insights

Retrieved on: 
Thursday, July 2, 2020
Consulting, Data management, Professional services, Technology, Telecommunications, Business intelligence, Articles, Economy, Customer attrition, Analytics, Churn rate

By leveraging advanced customer churn analytics solutions, telecom companies across the globe can improve accuracy in churn prediction.

Key Points: 
  • By leveraging advanced customer churn analytics solutions, telecom companies across the globe can improve accuracy in churn prediction.
  • The customer churn rates in the global telecom industry are constantly on the rise, mostly due to increasing competition.
  • Request a FREE proposal to gain comprehensive insights into the role of advanced customer churn analytics.
  • Analyze, interpret, and manage business data obtained from multiple sources across the organization under the guidance of our customer churn analytics experts.

Analyzing the Role of Workforce Planning in Reducing Employee Churn | A Success Story on How Quantzig Helped a European Investment Banking Firm

Retrieved on: 
Wednesday, June 24, 2020
Banking, Professional services, Human resources, Human resource management, Employment, Articles, Business, Workforce planning, Employee engagement, Analytics, Churn rate, Employee retention

Once guided by assumptions and instincts, modern HR managers are now looking to leverage workforce analytics to drive business efficiency and improve employee management..

Key Points: 
  • Once guided by assumptions and instincts, modern HR managers are now looking to leverage workforce analytics to drive business efficiency and improve employee management..
  • The client- a global wealth management advisory and an investment banking firm based out of Germany was looking forward to devising a workforce planning process to improve its employee retention rate.
  • Workforce planning solutions help in predicting the percentage of the workforce that are most likely to churn, says a workforce analytics expert from Quantzig.
  • Since the investment banking firm was facing several challenges related to churn and employee engagement, Quantzigs experts conducted a qualitative survey to understand the factors leading to high churn rates.

Customer Lifetime Value Analysis Helped a Telecom Industry Player to Reduce Customer Attrition Rates | Quantzig’s Recent Success Story

Retrieved on: 
Wednesday, June 3, 2020
Technology, Consulting, Professional services, Telecommunications, Business, Articles, Business intelligence, Economy, Customer attrition, Customer lifetime value, Customer retention, Churn rate, Analytics, Customer success, Book:Customer Life Time Value

Quantzigs innovative customer lifetime value modeling combined with advanced analytics solutions helped a global telecom company to reduce their customer attrition rates .

Key Points: 
  • Quantzigs innovative customer lifetime value modeling combined with advanced analytics solutions helped a global telecom company to reduce their customer attrition rates .
  • Request a FREE proposal to know how our customer lifetime value modeling solutions have helped leading telecom companies to increase customer retention rates.
  • Solution Offered and Value Delivered:
    With the help of customer lifetime value modeling offered by Quantzig, the telecom industry client was able to identify the mandatory marketing efforts to reduce customer churn rates.
  • Quantzig's customer lifetime value modeling solutions helped the client to:
    Our customer lifetime value modeling solutions can be customized to help you tackle the growing challenges in the telecom sector.