Despite Record Passenger Volumes, North American Airports Earn Higher Marks for Traveler Satisfaction, J.D. Power Finds
Faced with a potentially crippling combination of record high passenger volumes1, an ongoing pilot shortage that shrank the number of available flights and countless weather delays and cancellations, overall passenger satisfaction improved.
- Faced with a potentially crippling combination of record high passenger volumes1, an ongoing pilot shortage that shrank the number of available flights and countless weather delays and cancellations, overall passenger satisfaction improved.
- Top-performing airports in the study all saw substantial gains in terminal facilities; food and beverage and retail service; and baggage claim.
- Satisfied travelers spending more money at the airport: There is a direct correlation between overall passenger satisfaction and spending at the airport.
- Detroit Metropolitan Wayne County Airport ranks highest in passenger satisfaction among mega airports with a score of 800.