Hinduja Global Solutions: New Research Shows Customer Experience Decision Makers Betting Big on Artificial Intelligence
With advancements like generative AI and automation, the way organizations approach CX looks increasingly different in the modern business landscape.
- With advancements like generative AI and automation, the way organizations approach CX looks increasingly different in the modern business landscape.
- “HGS sought to create a compendium for CX and EX decision makers to reference when prioritizing budgets and solutions to implement,” said Andrew Kokes, EVP and global head of marketing for HGS.
- These investments include:
While tech has been a priority, CX decision makers who arm call center employees with solutions and accelerators can make it really count. - HGS commissioned Wakefield Research to conduct this survey of 300 U.S. customer experience decision makers at for-profit organizations with a minimum of 500 employees, between August 29 and September 10, 2023.