NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Centers
NICE (Nasdaq: NICE) today announced that it has been named a Leader in the Ventana Research 2023 Buyers Guide for Contact Centers, out of 21 vendors evaluated.
- NICE (Nasdaq: NICE) today announced that it has been named a Leader in the Ventana Research 2023 Buyers Guide for Contact Centers, out of 21 vendors evaluated.
- NICE ranked first overall among the vendors, receiving the highest overall ranking in contact centers and the highest overall scores in product experience, capability, reliability, usability, and TCO/ROI.
- NICE was placed in the Exemplary category, representing vendors that performed the best in meeting the overall Product and Customer Experience requirements.
- The Ventana Research 2023 Buyers Guide for Contact Centers stated, “Going forward, we expect that contact center technology will differentiate on factors like the availability of APIs to connect more dispersed tools, on ease of integration and administration, and on the ability to automate more processes across the customer lifecycle.