TCPA

LEGENDARY MARKETING LAW FIRM TROUTMAN AMIN, LLP ADDS ANOTHER MASSIVE PIECE WITH THE ADDITION OF FORMER LENDING TREE AND CONSUMER AFFAIRS ATTORNEY JOHN HENSON

Retrieved on: 
Wednesday, February 28, 2024
ConsumerAffairs, Acquisition, Multimedia, FCC, TCPA, CMS, Assistant, Marketing, News, LendingTree, Culture, Interim, LLP, Privacy, Senior counsel, Comment

In these various roles Henson held vast responsibility for the legal (and business) performance of a nationally-recognized comparison shopping and digital advertising website.

Key Points: 
  • In these various roles Henson held vast responsibility for the legal (and business) performance of a nationally-recognized comparison shopping and digital advertising website.
  • Henson brings these experiences to bare as part of Troutman Amin, LLP's already stacked compliance legal team.
  • "Hey look, there's no other firm out there firing on all cylinders the way Troutman Amin, LLP is right now.
  • Troutman Amin, LLP is a nationally-recognized complex litigation and privacy consulting law firm based in Irvine, CA.

Orbee Completes SOC 2 Type 2 Audit To Further Its Mission to Connect the Mobility Industry with its Middleware Technology for Customer Experience

Retrieved on: 
Thursday, February 22, 2024
ISO, AICPA, GLBA, TCPA, SOC 2, Artificial intelligence, Data management, Entrepreneurship, SOC, Certified Public Accountant, CDP, Certification, Organization, Ecosystem, Automation, Privacy, American Institute, Software, Management

IRVINE, Calif., Feb. 22, 2024 /PRNewswire-PRWeb/ -- Orbee, Inc., a leader in customer experience middleware for the automotive industry, today announced its successful completion of its SOC 2 Type 2 audit. A SOC 2 audit ensures that Orbee has business processes and security measures in place to protect customer data against unauthorized access, data breaches, and leaks, aligning with privacy regulations and industry best practices.

Key Points: 
  • IRVINE, Calif., Feb. 22, 2024 /PRNewswire-PRWeb/ -- Orbee, Inc., a leader in customer experience middleware for the automotive industry, today announced its successful completion of its SOC 2 Type 2 audit.
  • A SOC 2 audit ensures that Orbee has business processes and security measures in place to protect customer data against unauthorized access, data breaches, and leaks, aligning with privacy regulations and industry best practices.
  • SOC 2 reports are recognized globally and affirm that a company's infrastructure, software, people, data, policies, procedures and operations have been formally reviewed.
  • For more information about Orbee's commitment to providing the highest level of data security, privacy and compliance, please visit orbee.com/trust-center .

Modernize Claims Communication for Policyholders with Hi Marley’s New Guidewire Cloud App

Retrieved on: 
Tuesday, February 6, 2024
Software, Mobile, Wireless, Professional Services, Internet, Data Management, Apps, Applications, Technology, Artificial Intelligence, Other Communications, Data Analytics, Insurance, Communications, Telecommunications, Cloud, Initiate, Workflow, Senior, TCPA, AI, Artificial intelligence, P&C, Automation, Communication, Text messaging, SMS

Guidewire (NYSE: GWRE) and Hi Marley announced that Hi Marley’s new Ready for Guidewire validated accelerator is now available to users of ClaimCenter on Guidewire Cloud in the Guidewire Marketplace .

Key Points: 
  • Guidewire (NYSE: GWRE) and Hi Marley announced that Hi Marley’s new Ready for Guidewire validated accelerator is now available to users of ClaimCenter on Guidewire Cloud in the Guidewire Marketplace .
  • Built for the P&C insurance industry, Hi Marley’s Conversational Insurance Cloud platform enables insurers to connect and collaborate with their policyholders via text, mitigating communication inefficiencies.
  • The Insurance Cloud and Guidewire accelerator are enriched with features that leverage artificial intelligence (AI) to ease communication and enhance automation for insurers.
  • “Hi Marley’s technology enables claims professionals to communicate with policyholders via texting - a convenient, preferred communication method for numerous customers.

Somos, Inc. Expands Fraud Mitigation & Compliance Solutions Portfolio with Availability of RealAgent™

Retrieved on: 
Tuesday, January 30, 2024
RND, FCC, NANPA, Federal Communications Commission, Somos, Organization, TCPA, News, Online shopping

This solution also aids enterprises in obtaining safe harbor protection from potential Telephone Consumer Protection Act (TCPA) violations.

Key Points: 
  • This solution also aids enterprises in obtaining safe harbor protection from potential Telephone Consumer Protection Act (TCPA) violations.
  • Whether accidental or deliberate, organizations that make outbound calls or send text messages to these disconnected numbers can face serious repercussions, including significant financial penalties.
  • RealAgent's simple, user-friendly and cost-effective interface queries the RND and takes the legwork off enterprises seeking safe harbor protection.
  • To learn more about RealAgent, including its functionality, performance and benefits, please visit www.somos.com/realagent
    Additionally, join the conversation on LinkedIn , Twitter and Facebook to gain access to the latest news on RealAgent plus upcoming releases and updates to Somos' portfolio of fraud mitigation and compliance solutions.

Greenberg Traurig Hires Leading Litigator Louis Lopez in Phoenix

Retrieved on: 
Friday, January 5, 2024
TCPA, Partnership, Risk, LLP, Law, California State University, University, IPad, Greenberg Traurig

PHOENIX, Jan. 4, 2024 /PRNewswire-PRWeb/ -- Global law firm Greenberg Traurig, LLP further expanded its Litigation Practice in Arizona with the addition of Louis D. Lopez as a shareholder based in the Phoenix office.

Key Points: 
  • Global law firm Greenberg Traurig, LLP further expanded its Litigation Practice in Arizona with the addition of Louis D. Lopez as a shareholder based in the Phoenix office.
  • PHOENIX, Jan. 4, 2024 /PRNewswire-PRWeb/ -- Global law firm Greenberg Traurig, LLP further expanded its Litigation Practice in Arizona with the addition of Louis D. Lopez as a shareholder based in the Phoenix office .
  • Lopez joins from Fennemore and will work closely with Charles E. Markle , who joined Greenberg Traurig from the same firm last year.
  • "Louis has a reputation as a tenacious attorney who goes the distance for his clients in the courtroom," said Brian L. Duffy , chief executive officer of Greenberg Traurig.

Bright Pattern is Certified for ISO 27001

Retrieved on: 
Friday, December 15, 2023
Pattern, TCPA, PCI, HIPAA, ISO 27001, GDPR, SOC 2, CRM, ISO, ACD, IVR, LATAM, SOC, Certification, Risk management

SOUTH SAN FRANCISCO, Calif., Dec. 15, 2023 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel communication software for innovative companies, received ISO 27001 certification. Bright Pattern delivers powerful ISO 27001 compliant call center software to businesses in all regions around the world, including North America, LATAM, APAC, and EMEA. Because of the international reach of Bright Pattern's customers, ISO 27001 certification is a key component of Bright Pattern's dedication to information security and compliance.

Key Points: 
  • SOUTH SAN FRANCISCO, Calif., Dec. 15, 2023 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel communication software for innovative companies, received ISO 27001 certification.
  • Bright Pattern delivers powerful ISO 27001 compliant call center software to businesses in all regions around the world, including North America, LATAM, APAC, and EMEA.
  • Because of the international reach of Bright Pattern's customers, ISO 27001 certification is a key component of Bright Pattern's dedication to information security and compliance.
  • Aside from ISO 27001, Bright Pattern is also PCI , SOC 2 , TCPA , GDPR , and HIPAA compliant.

Pleio Expands Executive Team and Grows Community Pharmacy Reach

Retrieved on: 
Thursday, October 19, 2023
TCPA, Growth, Patient, Multimedia, Doctor of Pharmacy, Goodstart Early Learning, Pharmacy, HIPAA, 3D printing, Distribution (marketing)

NEW YORK, Oct. 19, 2023 /PRNewswire/ -- Pleio, Inc., is on a tireless mission to redefine patient engagement by putting people first. Fueled by significant growth, the company is expanding its reach within community pharmacy and bolstering its executive team.

Key Points: 
  • Fueled by significant growth, the company is expanding its reach within community pharmacy and bolstering its executive team.
  • "Pleio's pharmacy network now reaches over 30% of the entire U.S. retail pharmacy market," says Mark Gregory, chief pharmacy officer, Pleio.
  • "Pleio's recent executive and pharmacy growth significantly expands our footprint to support more patients.
  • Pleio finds patients in its growing, curated network of over 21,000 pharmacies to extend the care of the patient's trusted pharmacy team.

Aragon Research Positions Gryphon.ai as a Leader in the Aragon Research Globe™ for Enterprise Coaching, 2024

Retrieved on: 
Thursday, October 12, 2023
Sentiment analysis, Intelligence, Consumer Financial Protection Bureau, Consumer, SVP, Bronze, DNC, FDCPA, TCPA, Sales

BOSTON, Oct. 12, 2023 /PRNewswire-PRWeb/ -- Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, today announced it has been positioned by Aragon Research, Inc. in the Leader section of the Aragon Research Globe™ for Enterprise Coaching, 2024. Gryphon.ai's solutions, including Gryph for Compliance, Gryph for Collections, Gryph for Conversation Intelligence and Gryph for Sentiment Analysis, set the standard for real-time conversation intelligence that empowers sales and customer service associates with advice and coaching during calls.

Key Points: 
  • BOSTON, Oct. 12, 2023 /PRNewswire-PRWeb/ -- Gryphon.ai , the leader in compliance and AI-powered conversation intelligence, today announced it has been positioned by Aragon Research, Inc. in the Leader section of the Aragon Research Globe™ for Enterprise Coaching, 2024.
  • "We believe this acknowledgement in The Aragon Research Globe™ for Enterprise Coaching, 2024 by Aragon Research confirms our commitment to excellence," said Neal Keene, SVP of Strategy at Gryphon.ai.
  • We believe this report highlights our continued efforts toward innovation and our dedicated focus on providing an elite customer experience within every conversation."
  • Given our use case focus and real-time conversation intelligence-based coaching, we believe we are well-positioned for the growing demand for coaching.

Court to notify persons who received on their cellular telephone a prerecorded or artificial voice call promoting PillPack's services as part of the PillPack Performance Media campaign between March 13, 2018, and June 16, 2019, and transferred to a PillPa

Retrieved on: 
Saturday, September 16, 2023
Defendant, NOT, Telephone Consumer Protection Act of 1991, PillPack, Class representative, DNIS, Class, Person, TCPA, Address, Court, Post office box, Letter

The TCPA authorizes persons who prove they received calls that violate the statute to recover money and a court order to stop the calls.

Key Points: 
  • The TCPA authorizes persons who prove they received calls that violate the statute to recover money and a court order to stop the calls.
  • PillPack denies that it did anything wrong and denies that it is liable for the alleged calls at issue in this lawsuit.
  • Class members have the right to exclude themselves if for any reason they do not wish to be part of the class.
  • Class Members should not call PillPack personnel, its counsel, or any PillPack agent about this case.

Gryph Compliance Solution Now Available on NICE CXone Platform

Retrieved on: 
Wednesday, August 2, 2023
Insurance, CFPB, Health, Consumer Financial Protection Bureau, CCAA, CX, Risk, Organization, TCPA, FDCPA, Consumer, AI, NICE, DNC, Legislation, Sales, Audit, List of Advanced Dungeons & Dragons 2nd edition monsters

BOSTON, Aug. 2, 2023 /PRNewswire-PRWeb/ -- Gryphon.ai today announced its Gryph automated compliance and collections solution is now integrated with NICE CXone. As strategic solution partners, NICE, an industry leader in customer experience and AI, has implemented Gryphon.ai's best-in-class compliance tool, Gryph Compliance, as part of the NICE platform to assess every phone number in real-time against TCPA, state, federal, and other Do-Not-Call (DNC) telemarketing regulations so agents can deliver on customer success while shielding their brand reputation. Customers utilizing the CXone platform will also have access to Gryph for Collections, which allows enterprises to avoid costly mistakes related to debt collection and eliminate threats and risk factors from TCPA, Consumer Financial Protection Bureau (CFPB), Fair Debt Collection Practices Act (FDCPA), and state regulations.

Key Points: 
  • BOSTON, Aug. 2, 2023 /PRNewswire-PRWeb/ -- Gryphon.ai today announced its Gryph automated compliance and collections solution is now integrated with NICE CXone.
  • "With Gryph Compliance for NICE, enterprises can leverage compliant CCaaS practices that put functionality up front for dialers while providing a seamless end-user experience.
  • By working on the NICE platform integrated with Gryph Compliance for NICE, enterprises can reduce hours of manual labor or list scrubs and instead have their agents focus on customer success, knowing that all calls are screened for TCPA and DNC compliance.
  • Integrating Gryph Compliance into our CXone platform is helping drive enterprises' revenue growth," said Barry Cooper, President, CX Division, NICE.