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TELEO CAPITAL PORTFOLIO COMPANY, SHARPENCX, ACQUIRES PLUM VOICE

Retrieved on:

Wednesday, November 15, 2023

Acquisition, Organization, Plum Voice, City centre, Sharpening, Contact center telephony, Communication, IVR, Mobile phone, Boston

BOISE, Idaho, Nov. 15, 2023 /PRNewswire/ -- TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX").

Key Points:

BOISE, Idaho, Nov. 15, 2023 /PRNewswire/ -- TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX").
Headquartered in Boston, Massachusetts, Plum Voice is dedicated to enhancing business communication by offering AI-powered programmable communications, including advanced Interactive Voice Response (IVR) systems and conversational AI.
The integration of Plum Voice's wide range of telecom, conversational AI, and dialog management technologies will help empower Sharpen's customer base with more powerful solutions.
The combined technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation," stated TELEO Capital.

Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow

Retrieved on:

Monday, October 23, 2023

Organization, Acquisition, Plum Voice, Contact center telephony, City centre, Partnership, Human voice, AI, IVR, Mobile phone, Customer service, Sharpening

Plum Voice's robust suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's existing product portfolio.

Key Points:

Plum Voice's robust suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's existing product portfolio.
"The merger with Plum Voice represents an exciting milestone in Sharpen's growth journey," said Charlie Newark-French, CEO of Sharpen.
Plum Voice, founded in 2000, has built a strong reputation for delivering voice technology solutions that enhance customer engagement and streamline business processes.
"It is exciting that Plum Voice is joining forces with Sharpen" said Matt Ervin, Founder and CEO of Plum Voice.

SharpenCX Appoints Charlie Newark-French as CEO

Retrieved on:

Thursday, July 27, 2023

Artificial intelligence, Growth, Sharpening, Interim, Acquisition, Machine learning, UCAA, Hypertext, Online shopping

INDIANAPOLIS, July 27, 2023 /PRNewswire/ -- SharpenCX, the agent-first, all-in-one unified contact center platform, today announced the appointment of Charlie Newark-French as CEO.

Key Points:

INDIANAPOLIS, July 27, 2023 /PRNewswire/ -- SharpenCX, the agent-first, all-in-one unified contact center platform, today announced the appointment of Charlie Newark-French as CEO.
Charlie will help us further accelerate our roadmap and go-to-market efforts," said Kevin Hatch, Operating Partner at TELEO Capital.
Charlie most recently served as Interim CEO and COO at artificial intelligence and machine learning enterprise software company Hyperscience.
Charlie joins Sharpen with experience in the UCaaS space and in deploying real, working AI within the enterprise.

VanceAI PC Offers Users Two Channels - Local and Online Modes - to Access Photo Editing Tools

Retrieved on:

Monday, May 29, 2023

Local and online modes are two different ways VanceAI PC offers for users to edit photos.

Key Points:

Local and online modes are two different ways VanceAI PC offers for users to edit photos.
After purchasing VanceAI PC, you can use the local mode without consuming any credit, but the online mode will consume credits.
It is also worth noting that there are three functions in VanceAI PC's local mode and six ones in its online mode.
You will see two icons (local mode and online mode) in the top right-hand corner of VanceAI PC.

SharpenCX Announces Acquisition of Webtext

Retrieved on:

Tuesday, May 9, 2023

Insurance, Entrepreneurship, Acquisition, Environment, Sales, Sharpening, Hypertext

INDIANAPOLIS, May 9, 2023 /PRNewswire/ -- SharpenCX, an all-in-one unified contact center platform, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution.

Key Points:

INDIANAPOLIS, May 9, 2023 /PRNewswire/ -- SharpenCX, an all-in-one unified contact center platform, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution.
This acquisition bring Sharpen's mission to empower exceptional agent and customer experiences to on-premises contact centers, allowing rapid digital transformation supporting messaging, webchat and social channels.
This acquisition brings Sharpen's agent-first, digital platform to on-premise contact centers.
"We are excited about the Webtext team joining Sharpen and helping in our endeavor to realize our customer engagement vision."

McGraw Hill Reports Fiscal Second Quarter and Year-to-Date Fiscal 2023 Financial Results

Retrieved on:

Tuesday, November 29, 2022

Growth, Culture, Digital, EBITDA, Student, McGraw Hill Education, K-12, Learning, Education, Total, Higher education, International, Sharpening, Investment, Acquisition, Tutoring, COLUMBUS

COLUMBUS, Ohio, Nov. 29, 2022 /PRNewswire/ -- McGraw Hill, a leading global education company, today reported financial results for the first two quarters of fiscal year 2023, ending in September, with 26% growth in billings to $1.5 billion and 29% growth in adjusted EBITDA to $769 million.

Key Points:

"We believe our ongoing, disciplined investments in our digital capabilities continue to serve us well and contributed to a successful back to school season."
For the year-to-date period, McGraw Hill's K-12 group reported a 49% increase in billings, fueled by market share gains and increased education funding arising from federal fiscal stimulus programs.
McGraw Hill is a leading global education company that partners with millions of educators, learners and professionals around the world.
Visit us at mheducation.com or find us on Facebook , Instagram , LinkedIn or Twitter .

Digiarty's New VideoProc Vlogger Polishes Videos to the Next Level with Color Grading and Correction

Retrieved on:

Thursday, February 10, 2022

Especially, the color filters and the color editing panel help users realize basic color adjustment, apply LUTs, and make a video sharper.

Key Points:

Especially, the color filters and the color editing panel help users realize basic color adjustment, apply LUTs, and make a video sharper.
"Most free video editing programs have limited color grading and correction functions.
"To supply the gap, we make VideoProc Vlogger a complete tool for color editing that includes a histogram, HSL secondary control, 3D LUTs, and blending."
VideoProc Vlogger helps adjust the temperature, tint, exposure, contrast, saturation, highlights, shadow, whites, and blacks by dragging the sliders left and right.

Advanced Performance Management Platforms will Enable Contact Centers to Deliver Enhanced CX

Retrieved on:

Monday, December 13, 2021

Frost & Sullivan, COVID-19, ICT, Frost, CX, Automation, CSAT, Method, CMO, Solution, Sharpening, Investment, Knowledge management, ROI, Retail, Customer service

SAN ANTONIO, Dec. 13, 2021 /PRNewswire/ -- The COVID-19 pandemic caused a temporary shift in investment priorities in the contact center. Millions of agents suddenly needed to work remotely, and businesses needed to figure out how to manage and provision for a remote workforce. Investments were focused on developing new ways of working, new channels of customer engagement, and enhanced e-commerce capabilities. It further solidified the knowledge that competitive differentiation is more than features and price; it also encompasses the experience businesses create for the customer, from how the product or service fulfills expectations to how they nurture the customer relationship. This means that rich performance management solutions, already rapidly adopted pre-pandemic, became more important during the pandemic and required new ways of measuring performance and engaging agents. For instance, while the traditional methods of using standard key performance indicators such as average handle time or customer satisfaction (CSAT) scores were adequate, measurements such as active call resolution emerged as vital productivity indicators.

Key Points:

Investments were focused on developing new ways of working, new channels of customer engagement, and enhanced e-commerce capabilities.
This means that rich performance management solutions, already rapidly adopted pre-pandemic, became more important during the pandemic and required new ways of measuring performance and engaging agents.
Are Your Metrics Keeping Up?, explores how enhanced performance metrics are integral to customer experience (CX) and digital transformation strategies.
By tapping on the right metrics, contact centers can:
Obtain active contact resolution scores to unlock hidden operational performance insights for a complete picture of the factors that enhance CSAT.

Advanced Performance Management Platforms will Enable Contact Centers to Deliver Enhanced CX

Retrieved on:

Monday, December 13, 2021

Frost & Sullivan, COVID-19, ICT, Frost, CX, Automation, CSAT, Method, CMO, Solution, Sharpening, Investment, Knowledge management, ROI, Retail, Customer service

SAN ANTONIO, Dec. 13, 2021 /PRNewswire/ -- The COVID-19 pandemic caused a temporary shift in investment priorities in the contact center. Millions of agents suddenly needed to work remotely, and businesses needed to figure out how to manage and provision for a remote workforce. Investments were focused on developing new ways of working, new channels of customer engagement, and enhanced e-commerce capabilities. It further solidified the knowledge that competitive differentiation is more than features and price; it also encompasses the experience businesses create for the customer, from how the product or service fulfills expectations to how they nurture the customer relationship. This means that rich performance management solutions, already rapidly adopted pre-pandemic, became more important during the pandemic and required new ways of measuring performance and engaging agents. For instance, while the traditional methods of using standard key performance indicators such as average handle time or customer satisfaction (CSAT) scores were adequate, measurements such as active call resolution emerged as vital productivity indicators.

Key Points:

Investments were focused on developing new ways of working, new channels of customer engagement, and enhanced e-commerce capabilities.
This means that rich performance management solutions, already rapidly adopted pre-pandemic, became more important during the pandemic and required new ways of measuring performance and engaging agents.
Are Your Metrics Keeping Up?, explores how enhanced performance metrics are integral to customer experience (CX) and digital transformation strategies.
By tapping on the right metrics, contact centers can:
Obtain active contact resolution scores to unlock hidden operational performance insights for a complete picture of the factors that enhance CSAT.

Sharpen’s COO Pam Hynes Wins Gold Stevie for Female Executive of the Year

Retrieved on:

Tuesday, September 28, 2021

The Stevie Awards for Women in Business , the worlds top honors for women entrepreneurs, executives, employees, and the organizations they run, honored Sharpens COO Pam Hynes with a Gold Stevie for Female Executive of the Year in the Business Products 11 to 2,500 Employees category.

Key Points:

The Stevie Awards for Women in Business , the worlds top honors for women entrepreneurs, executives, employees, and the organizations they run, honored Sharpens COO Pam Hynes with a Gold Stevie for Female Executive of the Year in the Business Products 11 to 2,500 Employees category.
In her 33-year career, Pam has been a leader in the tech community, instrumental in building not one but two successful companies.
Her first, Software Artistry, made history in Indiana by being the first tech company in the state to go public.
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.