Loyalty

Most Enterprises Will Begin to Address Customer Experience Visibility by 2027, ISG Expert Says

Retrieved on: 
Tuesday, February 20, 2024

Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.

Key Points: 
  • Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.
  • “Customer engagement has often been viewed as a costly necessity that needs to be contained, when, in reality, customer experiences have a direct impact on revenue,” said Keith Dawson, ISG research director and chair of the upcoming ISG Xperience Summit.
  • “AI has already established itself as a powerful presence in the customer experience.
  • By 2025, our research finds seven in 10 customer service interactions will be some combination of automated conversational self-service and live agents.

Major Food Group Announces the Third Year of 'American Express Presents CARBONE BEACH' on May 2 - 5, 2024

Retrieved on: 
Thursday, March 7, 2024

MIAMI, March 7, 2024 /PRNewswire/ -- Major Food Group (MFG), the visionary team behind some of the most prestigious dining establishments in the United States, led by Jeff Zalaznick, Mario Carbone, and Rich Torrisi, is excited to announce the third installment of 'American Express Presents CARBONE BEACH.' Leveraging the success of CARBONE's global expansion and the triumphs of the previous two Amex CARBONE BEACH events, this year's iteration will bring even more delights to Miami Race Week, offering a four-night affair from May 2 - 5, 2024, from 7:30 p.m. to midnight, with a reimagined twist on the iconic American Express CARBONE BEACH experience.

Key Points: 
  • American Express Platinum Card® and Centurion® Card Members will have first access to individual tickets2 and tables beginning March 5, 2024, available exclusively at CarboneBeach.com (terms apply).
  • At Major Food Group, we continually strive to surpass our own standards, and 'American Express Presents CARBONE BEACH' 2024 is no exception.
  • "We're thrilled to return to Miami with Major Food Group for our third installment of 'American Express Presents CARBONE BEACH', giving our Card Members exclusive access to this one-of-a-kind-event" said Bess Spaeth, Senior Vice President of Proprietary Product Management and Loyalty Programs at American Express.
  • CARBONE Miami continues to be a coveted spot for locals and visitors alike and reservations are available through Resy.

EVERI REPORTS FOURTH QUARTER AND FULL YEAR 2023 RESULTS

Retrieved on: 
Thursday, February 29, 2024

LAS VEGAS, Feb. 29, 2024 /PRNewswire/ -- Everi Holdings Inc. (NYSE: EVRI) ("Everi" or the "Company") today announced results for the fourth quarter and full year ended December 31, 2023.

Key Points: 
  • Software and other revenues, which include Loyalty and RegTech software, kiosk maintenance services, product subscriptions, and other revenues, rose 25% to $26.4 million in the fourth quarter of 2023 compared to $21.2 million in the fourth quarter 2022.
  • Approximately 73% and 79% of software and other revenues were of a recurring nature in the 2023 and 2022 fourth quarter periods, respectively.
  • The fourth quarter in 2022 experienced significantly higher hardware sales due to new casino openings compared to the fourth quarter in 2023 where some sales shifted to 2024.
  • Due to the merger announcement, the Company will no longer host an investor conference call to discuss its 2023 fourth quarter and full year results.

S&P Global Mobility Recognizes 28th Annual Automotive Loyalty Awards Winners; General Motors, Tesla and Lincoln Nautilus take Top Awards for Loyalty in 2023

Retrieved on: 
Monday, February 26, 2024

SOUTHFIELD, Mich., Feb. 26, 2024 /PRNewswire/ -- S&P Global Mobility today announced the winners of its 28th annual Automotive Loyalty Awards, recognizing General Motors as the winner of its 'Overall Loyalty to Manufacturer' award and Tesla for 'Overall Loyalty to Make.' In a new addition to the awards for 2024, the Lincoln Nautilus was recognized in the 'Overall Loyalty to Model.' category.   

Key Points: 
  • In a new addition to the awards for 2024, the Lincoln Nautilus was recognized in the 'Overall Loyalty to Model.'
  • Tracking consumer buying activity from January-December 2023, the industry is showing continued signs of recovery, as both retail sales and loyalty increased year-over-year.
  • In this year's Loyalty Awards, S&P Global Mobility added a new award to acknowledge a single model's leadership in model level retention, with the "Overall Loyalty to Model" award.
  • In 2023, more than 42% of Nautilus owners returning to market for their next vehicle chose another Nautilus during calendar year 2023.

Consumers Value Service, Experiences, and Perks, Findings Detailed in Merkle's 2024 Loyalty Barometer Report

Retrieved on: 
Wednesday, February 14, 2024

COLUMBIA, Md., Feb. 14, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of its 2024 Loyalty Barometer Report. Now in its sixth edition, the research report reveals how consumer mindsets are shifting and where brands may need to pivot to stay ahead of the curve and remain relevant.  

Key Points: 
  • COLUMBIA, Md., Feb. 14, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of its 2024 Loyalty Barometer Report .
  • The Loyalty Barometer Report surveyed 1,500 US consumers, and many of the questions were consistent with previous years' studies, providing a year-over-year perspective showcased in several of the report's illustrative charts.
  • "Our Loyalty Barometer Report outlines how consumer demand for loyalty programs – and the elevated experiences they deliver – remains high.
  • Financial rewards must anchor program value exchanges, and brands should wrap financial value exchanges in differentiated benefits, adding value beyond discounts.

CereCore Achieves Outstanding 2024 KLAS Rating in Managed IT Services

Retrieved on: 
Thursday, February 8, 2024

NASHVILLE, Tenn., Feb. 8, 2024 /PRNewswire/ -- CereCore®, a leading provider of healthcare IT services, announces its exceptional achievement in 2024 KLAS ratings for the Managed IT Services segment and received high scores (90+ out of 100) across all customer experience pillars. The company has received an impressive overall KLAS score of 95.4, marking its first-time full rating in this highly competitive category. KLAS Research, a research organization that helps healthcare providers make informed technology decisions by offering impartial vendor performance information, recognizes CereCore's dedication to excellence and innovation in delivering top-notch IT services to healthcare organizations.

Key Points: 
  • NASHVILLE, Tenn., Feb. 8, 2024 /PRNewswire/ -- CereCore® , a leading provider of healthcare IT services, announces its exceptional achievement in 2024 KLAS ratings for the Managed IT Services segment and received high scores (90+ out of 100) across all customer experience pillars.
  • The company has received an impressive overall KLAS score of 95.4, marking its first-time full rating in this highly competitive category.
  • The Outsourced Managed IT Services category encompasses a diverse set of services and challenges, making CereCore's high scores in services spanning level 1, level 2 and application IT support noteworthy.
  • "We are honored to receive such a high score in the KLAS Managed IT Services market segment.

Innovaccer Recognized as the 2024 Best in KLAS CRM Solution

Retrieved on: 
Thursday, February 8, 2024

Today, Innovaccer, the data platform company that accelerates innovation, announced that KLAS Research has ranked the company’s CRM solution #1 in the customer relationship management (CRM) category of the 2024 Best in KLAS: Software & Services report.

Key Points: 
  • Today, Innovaccer, the data platform company that accelerates innovation, announced that KLAS Research has ranked the company’s CRM solution #1 in the customer relationship management (CRM) category of the 2024 Best in KLAS: Software & Services report.
  • Based on feedback from healthcare executives using leading CRM solutions and collecting customer comments at multiple sites and stand-alone facilities, KLAS awarded Innovaccer’s CRM solution 93.6 out of 100.
  • Innovaccer’s KLAS score exceeds KLAS’s category average of 85.7 for CRM vendors and 79.6 for KLAS-rated products overall.
  • “We are delighted to be recognized as the Best in KLAS CRM solution.

Inter&Co Inc. Reports Record Profits, with R$352 Million in Net Income in 2023

Retrieved on: 
Wednesday, February 7, 2024

We surpassed 30 million clients, achieved an Efficiency Ratio of 51%, and reached ROE of 8.5%, putting us significantly ahead of schedule on all fronts.

Key Points: 
  • We surpassed 30 million clients, achieved an Efficiency Ratio of 51%, and reached ROE of 8.5%, putting us significantly ahead of schedule on all fronts.
  • Record Net Income of R$160 million and earnings before tax of R$208 million, which represents a R$640 run rate net income.
  • More than 30 million clients with a 54% activation rate, or 16.4 million active clients.
  • The new vertical, Loyalty, reached over 5.4 million customers, with more than 1.5 million new clients in 4Q23.

ScoopCoupons Announces Upcoming Referral Program To Elevate Savings In 2024

Retrieved on: 
Wednesday, February 7, 2024

LOS ANGELES, Feb. 7, 2024 /PRNewswire/ -- ScoopCoupons is soon going to start a referral program to maximize users' saving potential.

Key Points: 
  • LOS ANGELES, Feb. 7, 2024 /PRNewswire/ -- ScoopCoupons is soon going to start a referral program to maximize users' saving potential.
  • ScoopCoupons brings money-saving Coupon Codes on 80,000+ sites with a single click.
  • According to Mashma Mehdi, a content editor from ScoopCoupons, "ScoopCoupons is sticking to its promise of bringing trending deals and coupon codes, and has also got exciting plans ahead.
  • With over 1 million deals currently active, ScoopCoupons offers an unparalleled selection of discounts across various categories.

ScoopCoupons Announces Upcoming Referral Program To Elevate Savings In 2024

Retrieved on: 
Wednesday, February 7, 2024

LOS ANGELES, Feb. 7, 2024 /PRNewswire/ -- ScoopCoupons is soon going to start a referral program to maximize users' saving potential.

Key Points: 
  • LOS ANGELES, Feb. 7, 2024 /PRNewswire/ -- ScoopCoupons is soon going to start a referral program to maximize users' saving potential.
  • ScoopCoupons brings money-saving Coupon Codes on 80,000+ sites with a single click.
  • According to Mashma Mehdi, a content editor from ScoopCoupons, "ScoopCoupons is sticking to its promise of bringing trending deals and coupon codes, and has also got exciting plans ahead.
  • With over 1 million deals currently active, ScoopCoupons offers an unparalleled selection of discounts across various categories.