Chief customer officer

United Names Chief Customer Officer Toby Enqvist Executive Vice President

Retrieved on: 
Friday, May 28, 2021
Airlines, Aviation, Chief customer officer, United Airlines, Low-cost carriers

CHICAGO, May 28, 2021 /PRNewswire/ --United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president.

Key Points: 
  • CHICAGO, May 28, 2021 /PRNewswire/ --United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president.
  • Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors.
  • As EVP and chief customer officer, Enqvist continues his oversight of the airline's Inflight Services, Corporate Real Estate, Contact Centers and Customer Care, Customer Strategy and Innovation, and Customer Experience and Analytics.
  • Throughout this career, he has held several senior leadership positions within operations and finance, including senior vice president of Network Operations and Customer Solutions for United.

Gainsight Kicks Off 2021 With 136% YoY Bookings Growth; Announces Global Hiring Plan to Support Accelerating Customer Success Movement

Retrieved on: 
Thursday, May 27, 2021
Marketing, Communications, Data management, Technology, Software, Marketing, Business, Management, Services marketing, Customer experience, Brand management, Information technology management, Business process, Customer success, Chief customer officer, Business process management, Customer

From born-in-the-cloud startups to transformative Fortune 100 leaders, Customer Success has truly arrived as an organization-wide priority for businesses of every shape and size, said Gainsight CEO Nick Mehta.

Key Points: 
  • From born-in-the-cloud startups to transformative Fortune 100 leaders, Customer Success has truly arrived as an organization-wide priority for businesses of every shape and size, said Gainsight CEO Nick Mehta.
  • Its no longer about the transition from customer support or account management to customer success management or buying tools to help automate CSM processes.
  • Customer Success now carries the same significance as sales, marketing and product when it comes to the core of your growth engine.
  • In addition to its aggressive hiring plan, the company announced several key promotions across its executive team:
    Kellie Capote - Capote was promoted to Chief Customer Officer, overseeing Gainsights post-sales journey, including customer success, customer experience, customer support, escalations and customer success operations.

Puppet Names Beth Shea Chief Customer Officer and Hires Trevor Rodriguez as Global Vice President of Professional Service

Retrieved on: 
Thursday, May 27, 2021
Business, Articles, Chief customer officer, Customer success, Economy, Puppet, UST, Vice president

PORTLAND, Ore., May 27, 2021 (GLOBE NEWSWIRE) -- Puppet , the industry standard for infrastructure automation, today announced the promotion of Beth Shea from senior vice president of customer success to chief customer officer (CCO) and the hiring of Trevor Rodriguez as the companys new global vice president of professional service.

Key Points: 
  • PORTLAND, Ore., May 27, 2021 (GLOBE NEWSWIRE) -- Puppet , the industry standard for infrastructure automation, today announced the promotion of Beth Shea from senior vice president of customer success to chief customer officer (CCO) and the hiring of Trevor Rodriguez as the companys new global vice president of professional service.
  • Beth and Trevor are uniquely positioned to solve the challenges of complex, interconnected, and continuously evolving businesses, said Yvonne Wassenaar, CEO at Puppet.
  • Since joining Puppet as the senior vice president of customer success in April 2019, Shea has been instrumental in restructuring the customer success organization.
  • Rodriguez joins Puppet from applications services provider F5, where he was the vice president of global services & engineering services EMEA.

Hearsay Systems Appoints Financial Services Industry Veteran Matt Newman as Chief Customer Officer

Retrieved on: 
Thursday, April 29, 2021
Professional services, Data management, Security, Technology, Finance, Consulting, Banking, Marketing, Business, Management, Services marketing, Brand management, Customer experience, Product management, Customer, Chief customer officer

b"Hearsay Systems , the trusted leader in compliant digital communications that deliver an authentic, human-client experience for the financial services industry, today announced that long-time Institutional Shareholder Services (ISS) Global Head of Institutional Sales, Matt Newman, has joined Hearsay as its Chief Customer Officer.

Key Points: 
  • b"Hearsay Systems , the trusted leader in compliant digital communications that deliver an authentic, human-client experience for the financial services industry, today announced that long-time Institutional Shareholder Services (ISS) Global Head of Institutional Sales, Matt Newman, has joined Hearsay as its Chief Customer Officer.
  • In this role, Newman will oversee Hearsay's global customer base and the Sales, Customer Success, Alliances, Digital Transformation, and Compliance Strategy organizations.\nThis press release features multimedia.
  • View the full release here: https://www.businesswire.com/news/home/20210429005364/en/\nMatt Newman has joined Hearsay Systems as its Chief Customer Officer.
  • (Photo: Business Wire)\n\xe2\x80\x9cThe financial services industry has entered a period of rapid change, and balancing human and digital engagement in the customer experience has never been so important, especially as compliance guidelines evolve,\xe2\x80\x9d said Mike Boese, CEO of Hearsay Systems.

CM Group Promotes David Fox to Chief Customer Officer

Retrieved on: 
Tuesday, April 27, 2021
Marketing, Business, Services marketing, Product management, Customer service, Brand management, Digital marketing, Chief customer officer, Customer experience, Product marketing, Customer support, Customer relationship management

b'NASHVILLE, Tenn., April 27, 2021 (GLOBE NEWSWIRE) -- CM Group , a family of martech companies focused on multichannel campaign management and email marketing, today announced that David Fox, former SVP of Global Customer Support, has been promoted to Chief Customer Officer (CCO).

Key Points: 
  • b'NASHVILLE, Tenn., April 27, 2021 (GLOBE NEWSWIRE) -- CM Group , a family of martech companies focused on multichannel campaign management and email marketing, today announced that David Fox, former SVP of Global Customer Support, has been promoted to Chief Customer Officer (CCO).
  • In his new role as CCO, Fox will be charged with directing investment and resourcing into the customer experience, as well as bringing the voice of the customer forward, ensuring all of CM Group has 360-degree insights into the direct impact of its products and the ever-evolving market needs.\n\xe2\x80\x9cThe CM Group team really understands the importance of customer relationships and the customer voice is strong across everything that we do.
  • Prior to joining CM Group, Fox was the SVP of Client Services at Experian Health, where he worked for over 20 years and held various leadership roles in the customer organization.
  • By joining together these leading brands, CM Group offers a variety of world-class solutions that can be used by marketers at any level.

Reltio Names Chris Battles Chief Customer Officer

Retrieved on: 
Thursday, April 22, 2021
Networks, Internet, Data management, Technology, Software, Business, Remote desktop, Computer companies, As a service, Enterprise software, Zuora, LogMeIn, Chief product officer, Citrix Systems, Chief customer officer, Customer success, Intuit

b'Reltio , an award-winning provider of the first master data management (MDM) software as a service (SaaS) platform born in the cloud and used by companies worldwide to succeed in the digital economy, today announced that Chris Battles has joined the company in the newly created role of Chief Customer Officer.\nThe Chief Customer Officer is a member of the Executive Staff, reporting to the Chief Executive Officer (CEO).\nBattles will lead a cross-functional organization across Customer Success, Professional Services, Technical Support, Training, and Community.\nCollaboration with cross-functional Reltio teams such as Marketing, Sales, and Product to drive the strategic direction of the team and Reltio, is the primary goal of the role.\nBattles most recently was Chief Product Officer (CPO) at Zuora.

Key Points: 
  • b'Reltio , an award-winning provider of the first master data management (MDM) software as a service (SaaS) platform born in the cloud and used by companies worldwide to succeed in the digital economy, today announced that Chris Battles has joined the company in the newly created role of Chief Customer Officer.\nThe Chief Customer Officer is a member of the Executive Staff, reporting to the Chief Executive Officer (CEO).\nBattles will lead a cross-functional organization across Customer Success, Professional Services, Technical Support, Training, and Community.\nCollaboration with cross-functional Reltio teams such as Marketing, Sales, and Product to drive the strategic direction of the team and Reltio, is the primary goal of the role.\nBattles most recently was Chief Product Officer (CPO) at Zuora.
  • He has held product and customer-facing executive management roles at LogMeIn, Citrix, and Intuit.\nBattles joins Reltio from Zuora, where he served as CPO.
  • Battles lives in San Mateo, California.\nChris Battles, Chief Customer Officer, Reltio: \xe2\x80\x9cI am very excited to join Reltio at this time of rapid growth.
  • I have a passion for helping customers quickly, easily, and efficiency realize value from their investments in cloud services.\xe2\x80\x9d\nChris Hylen, Chief Executive Officer, Reltio: \xe2\x80\x9cBattles is the ideal person for the new role of Chief Customer Officer.

EQRx Appoints Jami Rubin as Chief Financial Officer and Kent Rogers as Chief Customer Officer

Retrieved on: 
Monday, April 19, 2021
General Health, Pharmaceutical, Health, Oncology, Competition, Pricing, Chief customer officer

Jami Rubin joins as chief financial officer to guide the strategic financial direction of the Company, effective April 5.

Key Points: 
  • Jami Rubin joins as chief financial officer to guide the strategic financial direction of the Company, effective April 5.
  • Kent Rogers joins as chief customer officer to drive the Company\xe2\x80\x99s innovative commercialization strategy for its growing portfolio in oncology and immunoinflammatory diseases, effective April 19.\n\xe2\x80\x9cWe could not be more excited to add these respected industry leaders to the EQRx team.
  • Jami and Kent are among the best in their respective domains, and they bring this leadership to EQRx as we round out the executive team for the next phase of growth and evolution of the business,\xe2\x80\x9d said Melanie Nallicheri, president and chief operating officer of EQRx.
  • EQRx is a purpose-built disruptor at scale, remaking medicine to bend the cost curve in drug pricing.

Stratifyd Appoints Two New Business and CX Leaders to Board of Directors and Advisory Board

Retrieved on: 
Tuesday, April 20, 2021
Articles, Business, Advisory board, Corporate governance, Chief customer officer, Board of directors

Lu Zhang, Founder and Managing Partner of Fusion Fund , has joined the board of directors and will support Stratifyd during this hyper growth stage.

Key Points: 
  • Lu Zhang, Founder and Managing Partner of Fusion Fund , has joined the board of directors and will support Stratifyd during this hyper growth stage.
  • Mark Treschl, Chief Customer Officer at Quantum Metric , has joined Stratifyd\'s advisory board, bringing two decades of expertise in customer experience.\n"We are thrilled to welcome Mark and Lu to the Advisory Board and Board of Directors," said Derek Wang, Founder and CEO of Stratifyd.
  • Lu\'s extensive and broad-based business experience will be of significant benefit to Stratifyd, and she joins a motivated, experienced board focused on furthering our mission.
  • "\n"I\'m excited to have been appointed to the Advisory Board for Stratifyd and support its strategic planning and execution in the marketplace," said Mark Treschl.

SheerID Names Anjanette Hill Mendoza As First-Ever Chief Customer Officer

Retrieved on: 
Monday, April 19, 2021
Marketing, Business, Customer experience, Services marketing, Economy, Brand management, Customer service, Business process, Customer success, Chief customer officer

Anjanette has a proven track record and I\'m confident that our customer community will benefit immensely.

Key Points: 
  • Anjanette has a proven track record and I\'m confident that our customer community will benefit immensely.
  • "\nHill Mendoza will be responsible for leading SheerID\'s account management, customer success, best practices, and implementation teams to ensure SheerID customers realize the full benefits of the SheerID platform across industries and use cases.
  • Hill Mendoza brings more than 25 years of customer lifecycle and success experience from working with several startups and enterprise companies.\nMost recently, Hill Mendoza held the role of Head of Customer Experience for DroneDeploy where she was responsible for ensuring the customer experience from pre-sales through to renewal was successful for their 5,000 customers.
  • I\'m thrilled to join the team to accelerate how brands can build trust with consumers through personalization practices that reward them for their unique status," said Anjanette Hill Mendoza, Chief Customer Officer at SheerID.

Smartly.io Welcomes Ryanne Laredo as Chief Customer Officer

Retrieved on: 
Wednesday, April 14, 2021
Technology, Public relations, Investor relations, Marketing, Advertising, Communications, Social media, Search engine optimization, Search engine marketing, Blogging, Software, Internet, Services marketing, Customer relationship management, Chief customer officer, Economy, Business, Articles

b"Smartly.io , the leading social advertising automation platform for creative and performance marketers, today announced the addition of Ryanne Laredo as its first Chief Customer Officer.

Key Points: 
  • b"Smartly.io , the leading social advertising automation platform for creative and performance marketers, today announced the addition of Ryanne Laredo as its first Chief Customer Officer.
  • With Ryanne at the helm, our customer team can continue to ensure we are a strategic partner to some of the world's most advanced advertisers.
  • She most recently served as Chief Customer Officer at Amobee, where she was responsible for fostering customer relationships and focusing on attraction, engagement, and development -- ensuring customers were at the epicenter of everything the business did.\nOutside of her executive experience, Laredo is committed to driving change in the adtech industry.
  • Smartly.io has proven that delivering together with brands using automation and creativity pays off,\xe2\x80\x9d said Laredo.