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Gladly Introduces Its AI and Automation Customer Service Platform, Gladly Sidekick

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Thursday, July 13, 2023

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SAN FRANCISCO, July 13, 2023 /PRNewswire-PRWeb/ -- Today, Gladly, the only customer service software company built around people, not tickets, announced Gladly Sidekick. The new AI and automation platform enables brands to scale their customer service through personalized self-service. Gladly Sidekick is designed to work hand-in-hand with Gladly Hero, the company's platform for personalized agent-assisted customer service.

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Connected to the company's acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty
SAN FRANCISCO, July 13, 2023 /PRNewswire-PRWeb/ -- Today, Gladly , the only customer service software company built around people, not tickets, announced Gladly Sidekick.
Gladly Sidekick is designed to work hand-in-hand with Gladly Hero, the company's platform for personalized agent-assisted customer service.
"AI is transforming how companies provide customer service, but with customer loyalty at stake, it must be done right," said Joseph Ansanelli, CEO of Gladly.
Gladly Sidekick is the company's new consumer AI and automation platform for customer service teams, built to help consumers help themselves.

Thankful Leverages ChatGPT to Lead the AI Customer Service Revolution

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Tuesday, February 7, 2023

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VENICE, Calif., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Thankful, a generative AI solution dedicated to customer service, announced it has now integrated OpenAI's ChatGPT to enhance the quality of customer service in the trillion-dollar e-commerce industry.

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VENICE, Calif., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Thankful, a generative AI solution dedicated to customer service, announced it has now integrated OpenAI's ChatGPT to enhance the quality of customer service in the trillion-dollar e-commerce industry.
For the past four years, Thankful's best-in-class AI models have been built for customer service in the e-commerce and retail industry.
ChatGPT builds on Thankful's ability to interact with customers in a more natural way, meeting customer expectations for personal, contextually relevant, factually accurate, and empathetic conversations.
"ChatGPT 3.5 proves that conversation is now a viable interface into any body of knowledge," says Thankful CEO and co-founder Ted Mico.

Thankful and Gorgias Partner and Offer Ecommerce Brands Customer Service AI With an Exclusive Automation Starter Pack

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Monday, October 17, 2022

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Leveraging Thankful within Gorgias increases brands' ability to support more inbound customer requests across all text-based channels.

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Leveraging Thankful within Gorgias increases brands' ability to support more inbound customer requests across all text-based channels.
To further expedite Thankful and Gorgias' quick and seamless implementation process, Thankful is now offering an AI Agent Starter Pack for Gorgias brands so they can harness the power of AI in a matter of days.
"We are thrilled to be partnering with Gorgias as, together, we can offer the best-in-class customer service for all ecommerce brands," said Mico.
Gorgias' customer support platform was built specifically for fast-growing online merchants; enabling scalability for brands on Shopify, Magento, and Bigcommerce.

Built In Honors Thankful in Its Esteemed 2022 Best Places to Work Awards

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Wednesday, January 5, 2022

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VENICE, Calif., Jan. 5, 2022 /PRNewswire/ --Built In today announced that Thankful was honored in its 2022 Best Places To Work Awards.

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VENICE, Calif., Jan. 5, 2022 /PRNewswire/ --Built In today announced that Thankful was honored in its 2022 Best Places To Work Awards.
Built In determines the winners of Best Places to Work based on an algorithm, using company data about compensation, benefits, and companywide programming.
"It is my honor to extend congratulations to the 2022 Best Places to Work winners," said Sheridan Orr, Chief Marketing Officer, Built In.
www.builtin.com
Built In's esteemed Best Places to Work Awards, now in its fourth year, honor companies across numerous categories: 100 Best Places to Work, 50 Best Small Places to Work, 100 Best Midsize Places to Work, 50 Companies with the Best Benefits and 50 Best Paying Companies, 100 Best Large Companies to Work For, and 50 Best Remote-First Places to Work.

Tinuiti Launches "Thankful Giving" Initiative for Employees to "Give Where You Live"

Retrieved on:

Tuesday, November 30, 2021

Launched on Giving Tuesday, Tinuiti will select organizations submitted by employees, make a donation in the employee's name, and share those stories across the company.

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Launched on Giving Tuesday, Tinuiti will select organizations submitted by employees, make a donation in the employee's name, and share those stories across the company.
"Tinuiti understands employees don't work from home, they work from their communities" Tinuiti CEO, Zach Morrison.
Tinuiti recognizes and respects that throughout the pandemic, their employees have spent more time in their communities than ever before.
Tinuiti made its first remote hire back in 2008 and a decade later, the majority of its employees work remotely.

Allyson Felix Defines Her Legacy Ahead of Tokyo 2020 with Pantene’s “What’s Your Legacy” Campaign

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Monday, June 7, 2021

With the long-awaited Olympic Games Tokyo 2020 ahead, Pantene is partnering with frontrunner and most decorated US Olympian in womens track and field history, Allyson Felix, to look back and celebrate the moments that define a legacy through its Whats Your Legacy campaign.

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With the long-awaited Olympic Games Tokyo 2020 ahead, Pantene is partnering with frontrunner and most decorated US Olympian in womens track and field history, Allyson Felix, to look back and celebrate the moments that define a legacy through its Whats Your Legacy campaign.
I am thankful to have Pantene in my corner celebrating my legacy during this Olympic run, said Felix.
For Allyson, suffering pregnancy complications with Camryn propelled her to take a stand and bring attention to a systemic issue in need of change.
Pantene celebrates everyone whose legacy is built on courage, strength, and advocating for what is right, said Jessica Ettelson, Pantene Brand Director.

Opportunity International Announces 2020 Wego Award Winners

Retrieved on:

Monday, October 5, 2020

Opportunity International, Thankful, WEGO, WEGO Niagara Falls Visitor Transportation

The WeGO Awards were established in 2018 to celebrate and promote innovations in economic empowerment for women and girls around the world.

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The WeGO Awards were established in 2018 to celebrate and promote innovations in economic empowerment for women and girls around the world.
This year's winners were announced on Friday, October 2 at "Winds of Change," Opportunity International's 2020 virtual gala.
Opportunity is most thankful for WeGO's generous sponsors Dominic and Nada Salvino, Julia and Philip Wade, Jennifer and David Hall, Jill and Scott Wine and another friend of Opportunity."
Opportunity International is a global non-profit committed to ending extreme poverty and promoting quality education for families in need.

Washington Football Team Honors Nick Sundberg as "Community Man of the Year" and Presents Ryan Kerrigan with the "Salute Award" for his support of the U.S. Military at 2020 Welcome Home Luncheon

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Saturday, September 12, 2020

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Proceeds from the event benefitted the Washington Football Charitable Foundation and their efforts to support COVID-19 relief and social justice initiatives across the region.

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Proceeds from the event benefitted the Washington Football Charitable Foundation and their efforts to support COVID-19 relief and social justice initiatives across the region.
Defensive End Ryan Kerrigan, Salute Award:Kerrigan was presented with the Washington Football Salute Award for his acts of gratitude towards our country's service members.
Long Snapper Nick Sundberg said of winning the Community Man of the Year Award, "I'm so thankful to accept this award.
The 2020 Welcome Home Luncheon also included a question & answer session between Julie, Santana and Prince George's County native, Kevin Durant.

IDC Celebrates Reopening with the Launch of Charity Foundation, The Fifth C, and Special Financing Offer

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Wednesday, June 3, 2020

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IDC is heralding this with the launch of a new 501c3 non-profit organization, The Fifth C, as well as special financing on jewelry purchases.

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IDC is heralding this with the launch of a new 501c3 non-profit organization, The Fifth C, as well as special financing on jewelry purchases.
Despite having to close each storefronts for the past month, IDC continued to provide caring, quality service, taking measures to support their local community.
"Gratitude is defined as the quality of being thankful, and, at IDC, we are thankful to our clients, staff, family, and community.
In support of these meaningful expressions of love, IDC is making a dream engagement even more affordable with new special financing .

Wedbush Commences COVID-19 Relief Campaign, Partners with Off Their Plate

Retrieved on:

Tuesday, May 5, 2020

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In addition, Wedbush Securities will be donating all of its net proceeds from brokerage commissions on Tuesday May 5th to Off Their Plate for #GivingTuesdayNow.

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In addition, Wedbush Securities will be donating all of its net proceeds from brokerage commissions on Tuesday May 5th to Off Their Plate for #GivingTuesdayNow.
"We are so impressed with the relief effort that Natalie and her team have envisioned and achieved in such a short period of time," stated Gary Wedbush, Co-President of Wedbush Securities.
"The community engagement of these young professionals is inspiring and we are thankful and proud to support Off Their Plate."
Natalie Guo, Founder of Off Their Plate adds, "We're so grateful to Wedbush for supporting our commitment to our healthcare and restaurant communities.