iQor Drives Digital Transformation in Retail With NICE CXone
The integration of CXone’s highly customizable, metrics-based routing directs incoming voice and digital customer interactions to the most suitable contact center agent.
- The integration of CXone’s highly customizable, metrics-based routing directs incoming voice and digital customer interactions to the most suitable contact center agent.
- This optimizes performance for retail brands experiencing seasonal fluctuations in volume to consistently deliver exceptional CX.
- This ease of doing business reaffirms our commitment to innovation and excellence in customer service,” said iQor Chief Digital Officer Prabhjot Singh.
- They discuss how iQor leverages NICE CXone to augment human and operational excellence and deliver irresistible CX that makes customers smile.