Galileo’s AI-Driven Intelligent Digital Assistant Cyberbank Konecta Enhances SoFi Member Experience
Through Galileo’s flexible APIs and AI-driven technology, Cyberbank Konecta has helped SoFi achieve immediate cost-reduction by freeing up valuable agent time to solve more complex and higher-touch problems for SoFi’s members.
- Through Galileo’s flexible APIs and AI-driven technology, Cyberbank Konecta has helped SoFi achieve immediate cost-reduction by freeing up valuable agent time to solve more complex and higher-touch problems for SoFi’s members.
- Customer service performance has improved by 7%, meaning addressing thousands more conversations 24/7 without the need for member service agents.
- Cyberbank Konecta, a leading intelligent digital assistant (IDA) for banks, credit unions, fintechs and non-financial brands, solves this challenge through its empathic AI engine powered by deep learning models.
- Greater member engagement with a 24/7 IDA that addresses more than half of member support needs.