Technology Business Management Council

W. P. Carey Appoints Rhonda Gass to Board of Directors

Retrieved on:

Monday, March 18, 2024

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NEW YORK, March 18, 2024 /PRNewswire/ -- W. P. Carey Inc. (W. P. Carey, NYSE: WPC), a net lease real estate investment trust, today announced the appointment of Rhonda Gass to its Board of Directors, effective immediately. Ms. Gass will serve as a member of the Audit Committee and brings more than 30 years of experience in technological transformation, cybersecurity and digital risk management.

Key Points:

NEW YORK, March 18, 2024 /PRNewswire/ -- W. P. Carey Inc. (W. P. Carey, NYSE: WPC), a net lease real estate investment trust, today announced the appointment of Rhonda Gass to its Board of Directors, effective immediately.
Jason Fox, Chief Executive Officer and Board Member at W. P. Carey, said: "We are thrilled to welcome Rhonda to W. P. Carey's Board of Directors.
Rhonda Gass, said: "I am delighted to join W. P. Carey's Board of Directors.
With Ms. Gass's appointment, W. P. Carey's Board of Directors currently comprises 11 members, four of whom are female.

Most Enterprises Will Begin to Address Customer Experience Visibility by 2027, ISG Expert Says

Retrieved on:

Tuesday, February 20, 2024

Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.

Key Points:

Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.
“Customer engagement has often been viewed as a costly necessity that needs to be contained, when, in reality, customer experiences have a direct impact on revenue,” said Keith Dawson, ISG research director and chair of the upcoming ISG Xperience Summit.
“AI has already established itself as a powerful presence in the customer experience.
By 2025, our research finds seven in 10 customer service interactions will be some combination of automated conversational self-service and live agents.

Video Platform for Remote Customer Support Wins ISG Startup Challenge

Retrieved on:

Friday, December 8, 2023

A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ISG Digital Business Summit , hosted by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.

Key Points:

A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ISG Digital Business Summit , hosted by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
ISG Startup Challenges feature entrepreneurs behind innovative solutions who deliver pitches on how their technology will add the most value to a business or community.
Event judges question the presenters, and audience members vote for the technology they are more likely to implement within their own organizations.
ISG Startup Challenge audience members attending the ISG Digital Business Summit, November 1–3, at the Margaritaville Resort in Orlando, Florida, selected the remote customer service video solution Blitzz the challenge winner.

ISG Studies Find Banking, Financial Services and Insurance Firms Using AI to Enhance Customer Experience

Retrieved on:

Wednesday, December 6, 2023

Banks, financial services firms and insurance companies are looking to adopt and scale AI to better serve customers and make operations more efficient, two new studies from leading technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) reveal.

Key Points:

Banks, financial services firms and insurance companies are looking to adopt and scale AI to better serve customers and make operations more efficient, two new studies from leading technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) reveal.
Presenting the findings of the studies at the ISG TechXchange: Banking, Financial Services and Insurance (BFSI) event yesterday in New York City, the leaders of ISG’s banking and financial services and insurance industry advisory practices said enterprises are using AI and new technologies to fuel improvements in customer service and internal operating models.
“Rapid changes in technology have customers expecting personalized services, quick responses and 24/7 availability,” said Owen Wheatley, lead partner, ISG Banking and Financial Services and co-host of the ISG TechXchange.
The ISG Buyer Behavior Study of global banking leaders shows two of the top three activities to improve customer experience and customer performance indicator scores in 2024 are human-led.

Lori A. Meyer Named Chief Information Officer at First Interstate

Retrieved on:

Friday, December 1, 2023

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First Interstate BancSystem, Inc. (NASDAQ: FIBK) (“First Interstate” or the “Company”) has appointed Lori A. Meyer as Executive Vice President and Chief Information Officer (“CIO”).

Key Points:

First Interstate BancSystem, Inc. (NASDAQ: FIBK) (“First Interstate” or the “Company”) has appointed Lori A. Meyer as Executive Vice President and Chief Information Officer (“CIO”).
“Lori has been serving as interim CIO since the end of June and has demonstrated exceptional leadership, implementing significant changes and improvements in our IT infrastructure,” said FIBK President and CEO Kevin Riley.
Meyer also managed the Bank’s Operations Branch Support Division from 2007 to 2013.
An active community volunteer, Meyer regularly volunteers with Special Olympics and is passionate about supporting programs that help teens combat hunger, homelessness, and mental health challenges.

ISG Study: AI, Customer Experience Are Top 2024 Spending Priorities for Banking, Financial Services & Insurance

Retrieved on:

Monday, November 20, 2023

ISG will present the full study findings at the ISG TechXchange: Banking, Financial Services and Insurance event, December 5 at etc.venues, 360 Madison Avenue, New York City.

Key Points:

ISG will present the full study findings at the ISG TechXchange: Banking, Financial Services and Insurance event, December 5 at etc.venues, 360 Madison Avenue, New York City.
“Economic uncertainty has put a laser focus on costs,” said Owen Wheatley, ISG lead partner for Banking and Financial Services and co-host of the event.
“As policyholders seek fast, personalized services, data-driven technology opens doors for hyper-personalized offerings,” said Dennis Winkler, Insurance practice lead for ISG and co-host of the event.
The ISG TechXchange: Banking, Financial Services and Insurance event is sponsored by Hitachi Vantara, Infinite, IBM and Xebia.

Comcast Names Shawn Adamson Senior Vice President of Comcast Business for Comcast Cable’s Northeast Division

Retrieved on:

Monday, November 13, 2023

Comcast announced it has appointed Shawn Adamson to Senior Vice President of Comcast Business for Comcast Cable’s Northeast Division.

Key Points:

Comcast announced it has appointed Shawn Adamson to Senior Vice President of Comcast Business for Comcast Cable’s Northeast Division.
In her 10 years with Comcast, Adamson has served in a variety of leadership positions within Business Services, Business Operations and Sales Strategy.
In her most recent position, Adamson served as Vice President of Sales and Strategy for Comcast Business at the company’s headquarters where she led the successful sales integration of the Masergy acquisition which helped to enable Comcast Business to grow its enterprise segment globally.
Prior to joining Comcast, Adamson served as Regional Vice President for XO Communications’ West markets.

Flexera Joins Technology Business Management Council (TBMC) as Signature Partner

Retrieved on:

Tuesday, October 31, 2023

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ITASCA, Ill., Oct. 31, 2023 (GLOBE NEWSWIRE) -- Flexera , the company that helps organizations maximize business value from their technology investments, today announced that it has joined the TBM Council as a Signature partner to help shape the future of technology business management.

Key Points:

ITASCA, Ill., Oct. 31, 2023 (GLOBE NEWSWIRE) -- Flexera , the company that helps organizations maximize business value from their technology investments, today announced that it has joined the TBM Council as a Signature partner to help shape the future of technology business management.
“We’re excited to have Flexera join the TBM Council,” said Ashley Pettit, TBMC Board Chairperson and CIO and Senior Vice President, State Farm.
“Flexera shares the TBM Council’s goal of aligning organizations and their technology spend to business strategy and value."
“Flexera significantly enhances IT financial management that centers around budgeting, cost allocation and forecasting.

TBM Council Expands Reach and Impact of Global Community with New TBM Council Partner Program

Retrieved on:

Thursday, October 26, 2023

The Technology Business Management (TBM) Council, a nonprofit, open ecosystem dedicated to advancing the TBM discipline, today announced the launch of its TBM Council Partner Program.

Key Points:

The Technology Business Management (TBM) Council, a nonprofit, open ecosystem dedicated to advancing the TBM discipline, today announced the launch of its TBM Council Partner Program.
Announced this week at the annual TBM Conference, the TBM Council Partner Program will enable software companies, solution providers, research firms, and consulting organizations to participate in shaping the future of the TBM discipline and model, as well as education and community programs.
TBM Council Partners will help drive growth, best practices, thought leadership, and adoption of TBM through their participation with and sponsorship of the TBM community.
“Our TBM Council Partner Program will equip the TBM Council with even more industry thought leaders to provide unique and valuable insights as we work to expand and mature the TBM discipline.”

Enterprises See Technology, Workplace Services Critical for Success, ISG Study Says

Retrieved on:

Thursday, October 26, 2023

They are looking to workplace services solutions to bridge the gap.

Key Points:

They are looking to workplace services solutions to bridge the gap.
The event will feature speakers from Marsh, Citigroup, Walgreens, Northwestern Mutual, Orange Business, RS Eden, United Bank, Polysleep and more.
“Enterprises need to enable secure, seamless delivery and customer experience to succeed,” said Iain Fisher, global Future of Work lead for ISG and co-host of the ISG Digital Business Summit.
“Enterprises know they need practical information and a plan for cutting-edge technologies,” said Anay Nawathe, ISG cloud delivery lead and co-host of the ISG Digital Business Summit.